Everyone likes their carpool rides to be smooth but there are things that a GrabHitch Rider may do – even unknowingly – that could make the ride awkward or unpleasant. To help improve Hitch Rides, we take a look at the top three complaints from GrabHitch Drivers.
1. Riders being late
If you’re not going to make your scheduled pick-up time, be respectful and send your Hitch Driver a text in advance so they can plan their time accordingly. Surely you don’t expect your driver to be waiting at your doorstep for you to get ready?
After all, Hitch Drivers are also on a schedule and if you are late for your pick up, it could mean that they, too, will be delayed, and through no fault of theirs.
And the worst thing you can do apart from being late?
“Ghosting” on your Hitch Driver by not turning up or replying to messages especially when it’s near the pick-up time. If you wouldn’t do it to a friend you’re hitching a ride from, you shouldn’t be doing it to your drivers.
2. Riders are demanding
While it’s still a paid service, it doesn’t mean that Hitch Riders should ask for the moon.
Perhaps Hitch Riders aren’t aware, each Hitch booking is meant for one person, so do be understanding that Hitch Drivers may not be able to accommodate extra Riders at a moment’s notice. (especially if they are driving 2-seater cars!) The number of Riders should, in fact, be indicated when making your booking.
And regardless of whether it’s a serious request like needing extra boot space for your luggage or quirky ones to indicate interest in discussing the latest Hollywood movie, these pointers can easily be indicated in the “Notes to Driver” when making your booking.
Make FULL USE of the app!
Also, it’s okay to suggest a route if you know of a better alternative or a shortcut, but try to respect your driver’s navigation and not dictate the route as it might incur additional and unnecessary ERP charges.
Most importantly, try not to throw a hissy fit if things don’t go your way.
3. Riders treating us (Hitch Drivers) like chauffeurs
We cannot stress this enough, Hitch Drivers aren’t your personal drivers and they own their own cars which they use to give you a ride. So, treat them with the same respect as you would anyone offering a kind gesture.
If you’re the first or only Hitch Rider, do offer to take the front seat. Treat Hitch Drivers like how you would a friend who is giving you a lift!
When you’re in the car, don’t ignore your Hitch Driver’s attempts to communicate by blasting your music on your earphones. Silence is golden – especially if you’re in a library – but for a social experience like GrabHitch, it definitely isn’t.
If you need help, refer to our handy list of conversation starters here.
GrabHitch is often seen as a less expensive alternative to other Grab services and perhaps that’s where the dissatisfaction comes in – when expectations (reasonable or not) aren’t met. But Hitch Riders have their part to play in making their rides more comfortable and a little consideration and courtesy could go a long way – hopefully, the entire distance of the ride.
And if you’re not already on Hitch as a rider or driver, start now!