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GrabHitch Driver’s Guide

We’re delighted that you’re joining our community of GrabHitch drivers.

The very first step to get matched with a GrabHitch passenger is to key in your routes! (Routes contain your start time, and start and end location)

When you create your route, you can schedule it to repeat on multiple days. For example, you can select your daily drive to work to repeat every Monday to Friday. We will search for a passenger for you every morning as long as the route is valid. You can use this to create one-off routes too – just set the time and day of week and delete the route after your trip is done.

Click on the links below for more information on each topic!

HOW DO I CREATE A ROUTE?

To get to the “Create Route” screen, click on the driver tab when you are in the GrabHitch screen.

After you click on the driver tab, you will reach the Driver Main Page.
Click “Create Route” to begin.

To create your route, you will be asked to key in the following:

  • Start Address
  • End Address
  • Start Time
  • Days that the route repeat
  • Number of empty seats
  • If you prefer a passenger of the same gender

HOW DO I ACCEPT A RIDE REQUEST?

Once you’re matched with a passenger, we will notify you via push notification. This will appear in your app message center.

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To review and accept the request, go back to the GrabHitch driver main screen by clicking on the “GrabHitch” tab followed by “Driver.”Click on the routes you previously created to see the passenger who you’ve been matched to.

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On this screen, You will be able to see details of the passenger and his/ her trips. Click “ACCEPT” at the bottom of the screen if you are able to offer a ride.
Once you click “ACCEPT”, the passenger will receive a notification.
Do SMS your passenger to confirm details of the ride!

HOW DO I CHECK MY UPCOMING RIDES?

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You will come to a screen with a list of your accepted rides.
A green completed label means the ride is completed and payment has been made.The yellow paying label means that payment is still being processed.
The blue confirmed label means the ride is upcoming. Click on the ride to see your passenger details and directions.
The grey label means the trip was cancelled.

WHAT DO I DO WHEN I PICK UP A PASSENGER?

When you are ready to pick up your passenger, go back to the Driver Main Screen, click on “RIDES” and then the route with a blue confirmed label.

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Click on the Navigation Arrow on the top right to start navigation to your passenger. This will direct you to your passenger’s destination as well.

Once you are at the pick up point, click on “I’M HERE”. This notifies the passenger that you have arrived.

Once the passenger gets into the car, click on “PICK UP” and you’re on your way!

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Upon reaching the drop off point, find a convenient and safe location to stop.

Ensure the passengers get off safely and then click on the “DROP OFF” button.

Preferred payment method should be reflected with either GrabPay or Cash before you pick the passenger. For payment options by GrabPay, you will see your fare reflected in the e-wallet, on the main driver page under “BALANCE”.

HOW DO I CANCEL A HITCH?

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On some occasions, you might need to cancel a ride after you have accepted it.

At the driver screen, click on the Rides section. Your upcoming rides are denoted with a blue tab.

Click on the ride and then swipe upwards to see more details about the passenger. You can cancel the ride on this screen.

As GrabHitch is a social platform, do call or message your passenger to let them know that you are unable to give them a hitch. Do the same as you would do for a friend. Who knows, you might hitch the same person again in the coming weeks.

HOW DO I CASH OUT FUNDS FROM MY E-WALLET?

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For payment options by GrabPay, every ride you do will be credited into your driver e-wallet. You can see your balance directly on the driver screen.
To access the details, you can click on the “BALANCE” section on the top row of your driver screen. You will see your earnings from each trip.
In order to cash out the money, all you have to do is to click on the cash out button. The first time you cash out, you will be asked to key in your bank account number.
Please note that cash out transactions are processed every Friday. You should receive the payment in your bank account by the following Friday.