Find your passengers, quickly and easily!

GrabChat helps you save money as you won’t have to call or SMS your passenger. It is an instant messaging platform within the Grab app that is designed to make it easier for drivers and passengers to communicate. GrabChat is also equipped with templated messages such as “I’ll arrive in 2 minutes” that makes responding simple and safe.

Benefits of GrabChat
Seamless communication
GrabChat works within the Grab app.

Drivers can send templated messages with a single tap.

All conversation histories are deleted once the journey is completed.

Reduced cost
No SMS charges and no international call charges for foreign numbers.

Here’s how you would use it.

  1. Ensure that your Grab Driver app is the latest version (v4.6.6).
  2. Accept a booking as usual.
  3. You will see a Chat icon next to the call button.
  4. Tap on it to send your passenger a message for free!


Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.