Driver Incentive 2.0 Update

Track your trips and incentives straight away!


With the updated Grab Driver app, you’ll be able to track your trips and incentives right away.

These improvements were designed to help you keep track of your progress, learn about upcoming incentives and how to maximise your earnings with Grab. And, best of all, you can do all of these straight away in the app.


How to:

1. Track pending trips & incentives

Track how far away are you from achieving your incentive goals while you drive.
Home > Menu > Incentives > In progress

2. Check completed trips

Review your completed rides and incentive statuses.
Home > Menu > Incentives > Ended

Ready to try out these new features? Update now.



1. When can I see my Acceptance Rate update?
Your Acceptance Rate will be visible immediately after ignoring or accepting a job.

2. When can I see my Cancellation Rate update?
Your Cancellation Rate will be visible immediately after cancelling a job.

3. When can I see my Completion Rate update?
Your Completion Rate will be updated either when you accept, ignore or cancel a job.

4. When can I see my driver Online Hours update?
Your Online Hours are updated on a minute-by-minute basis when you are online and available for jobs.

5. When can I see my trip count update?
Your trip count will be automatically reflected in the app when you complete a trip.

6. When will I see my Driver Rating update?
Your Driver Rating will continue to be updated daily after passengers rate their experiences riding with you.



Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.