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Your Changi Airport Guide

Please be reminded that private hire vehicles are not allowed to pick up passengers from the taxi queue or departure areas at Changi Airport.


Where are the arrival pick-up points?

Please proceed to the following pick-up points, depending on which terminal your passenger is at.
  • Changi Airport Terminal 1 (Arrival Hall)
  • Changi Airport Terminal 2 (Arrival Hall)
  • Changi Airport Terminal 3 (Arrival Hall)

Your passenger should be at the arrival pick-up point. Please call to confirm their exact location (e.g. Door 1, Door 2, etc.) in order to start the trip.

For a detailed layout of the arrival halls, please refer to the following:

Terminal 1 – L1 Arrival Pick-Up Point

Terminal 2 – L1 Arrival Pick-Up Point

Terminal 3 – B1 Arrival Pick-Up Point

Other Tips

  • When your booking is confirmed, we suggest giving the passenger a call to advise them on how to get to the pick up point. Here’s what you could tell them:
    • Terminal 1 –  “Turn left upon exit from baggage claim area to the Arrival Pick-up Point on Level 1”
    • Terminal 2 –  “Proceed straight to exit 3 or 4 upon exit from baggage claim area to the Arrival Pick Up Point on Level 1”
    • Terminal 3 – “Take the escalator or lift down one level upon exit from baggage claim to the Arrival Pick Up Point at Basement 1”
  • Do observe if passengers need help with their luggage. It’s a small gesture, but one that passengers really appreciate!