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Your Changi Airport Guide

Please be reminded that private hire vehicles are not allowed to pick up passengers from the taxi queue or departure areas at Changi Airport.

Airport

Where are the arrival pick-up points?

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Please proceed to the following pick-up points, depending on which terminal your passenger is at.
  • Changi Airport Terminal 1 (Basement 1, below Arrival Hall)
  • Changi Airport Terminal 2 (Arrival Hall)
  • Changi Airport Terminal 3 (Arrival Hall)

Your passenger should be at the arrival pick-up point as stated in the Driver App. We also recommend calling your passenger to confirm their exact pick-up location (e.g. Door 1, Door 2, etc.).

For a detailed layout of the arrival halls, please refer to the following:

Terminal 1 – NEW Arrival Pick-Up Point at Basement 1 (as of 21 February 2018)

Please click here for full information (including a detailed video guide) on the new arrival pick-up point.

Terminal 2 – L1 Arrival Pick-Up Point

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Terminal 3 – B1 Arrival Pick-Up Point


Other Tips

  • When your booking is confirmed, we suggest giving the passenger a call to advise them on how to get to the pick up point. Here’s what you could tell them:
    • Terminal 1 – “Take the escalator or lift down one level upon exit from baggage claim to the Arrival Pick Up Point at Basement 1”
    • Terminal 2 –  “Proceed straight to exit 3 or 4 upon exit from baggage claim area to the Arrival Pick Up Point on Level 1”
    • Terminal 3 – “Take the escalator or lift down one level upon exit from baggage claim to the Arrival Pick Up Point at Basement 1”
  • Do observe if passengers need help with their luggage. It’s a small gesture, but one that passengers really appreciate!