It’s nice to feel loved and be loved. Every passenger that gives you a 5-star rating says a lot about the experience that you have given them. Because of that experience, every star that you earn matters.
We’re officially announcing the start of Grab’s Jackpot Week and all the stars that you have earned will enter the jackpot system, driving you closer to striking the ultimate prize! Here are 5 crucial tips to help you get that gold.
1. “Nice car, bro!”
A clean, well-maintained and nice-smelling vehicle is bound to please passengers. Given the Singapore heat, a well-functioning air-conditioning is non-negotiable, and you could always go one step further to introduce an air humidifier. It is a good representation of your hygiene and attitude as a driver, and this is why first impressions matter so much!
(Pro tip: Want to go one more step in giving a 6-star customer service? Offer your passengers essentials such as charging pods and a box of Kleenex! Our resident Grab undercar-ver James Bong shows you how below!)
2. A Helping Hand
Not everyone aspires to be a S-Hook lady and your potential passengers may still prefer to hand carry shopping and grocery bags. If you see that, get out and lend a helping hand! This applies especially when you’re picking passengers up at the airport. Roll up your sleeves and help them load and unload their luggages. A little goes a long way and we’re confident that it would make all of your passengers’ day.
3. Social Cues On Cue
Don’t forget to greet your passengers when they enter your vehicle. Set the youths in the right groove with the latest pop songs on your Spotify playlist, and some calm beats for the wound up corporate warriors. If your passenger is restless (or awake), start a conversation with them. If they seem to enjoy conversing with you, steer from there on. If not, steer clear and let them be! Some passengers crave peace and quiet during their rides.
4. There’s Always Room For Improvement
With the ratings that your passengers give you, you will receive weekly feedback emails from Grab. Take note of the feedback given to you by your passengers and map out shortcomings that you can work on improving. We suppose lifelong learning applies here too. That said, you should be pulling in 5 star ratings faster than you think!
5. With Great Responsibility, Comes The 5-Star
Showing your passengers that you know the traffic rules well fuels their assurance in your driving skills. Drive safe (and smoothly, please!), then drop them off at a safe and convenient location, especially when it’s pouring or if traffic is busy. Since you really know your stuff, remind them to take their belongings and advise your passengers on the toll fee additions to prevent any disputes.
P.S. Driver-partner Wu Gui, along with James Bong, would know a thing or two about this!
5-Star Week, here we come! To be in the running to snag the grand Jackpot prize, you’ll be required to keep a 5 star rating streak for the entire week and maintain zero cancellations. All the best in winning over the hearts and minds of your passengers! Read more about 5-Star Week terms and conditions.