Super Team Advisory -Scam Alerts

Super Team

[11th November 2022] ⚠️It’s easy to fall for 11.11 deals, but don’t fall for 11.11 impersonation scams. ⚠️

There is nothing better than a good deal, but remember that scammers don’t take double days off! In fact they know that people are more likely to be spending money which can help them to make their scam more believable.

Scammers can use many different methods to get access to your personal information and data. One method they use is by impersonating Grab over the phone. In this case, the customer receives an automated phone call purporting to be from Grab and asking that the customer speaks with an operator.

Once the customer agrees to speak with the operator they are routed to speak with the scammer. At this point the scammer will ask for customer login information such as PINs and OTPs which allows them to gain access to the customers account and funds. Remember that Grab will never ask you to share your PIN or OTP. 

While Grab is working hard to keep you, your account and your funds safe we ask that you stay vigilant on this double day and all days. If you are worried about a potential fraud or scam, or if you think you may be the victim of a phone impersonation scam, please contact Grab support at +65 6902 1036.

[16th October 2022] ⚠️Our dedicated team of fraud-fighting experts have been alerted to multiple phishing scams that involve users receiving SMS messages claiming to be from Grab. ⚠️

These SMS messages come in various forms and request that users click a link in the SMS and share confidential information such as login credentials, PIN and One-Time-Password (“OTP”).

Once the scammer gets access to this information they can then access your account, your funds and data. Remember that Grab will never ask you to share your PIN or OTP. 

Examples of messages:

Frozen Account

Whenever you receive an SMS claiming to be from Grab, check the number or sender ID at the top of the message. In the case of Grab, you will only receive SMS messages from our registered sender ID “GRAB”. Any other sender ID or number at the top of the message indicates that this is a fraudster at work.

While Grab is implementing several layers of security to keep you safe, it’s up to each of us to be alert and keep our personal information and money safe. Here are some things you can do:

  1. Set up a PIN or biometrics – the best thing you can do to keep your account secure is to set up a PIN or biometrics. You can do this in the Grab app > Settings > Security > Set up PIN.
  2. Never share PIN or OTP – Grab will never ask you to share your PIN or OTP.
  3. Check the sender ID – Look for our registered sender ID “GRAB”, any other sender ID or number indicates this message is a scam.

If you are worried about a potential fraud or scam, or if you think you may be the victim of an SMS phishing attack, please contact Grab support a +65 6902 1036.

If you want to find out more about how our Super Team is working hard behind the scenes to keep you and your data safe, check out our blog for more information.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.