Average Fare Guarantees FAQ (16-18 September)

Average Fare Guarantees FAQ

Q1: I am a loyal GRAB driver. Do I earn more with this promotion? How do I maximize this promotion?

A1: This incentive rewards our loyal partners who collect more fares with higher guarantees! Maximize your guarantee by earning as much fares as fast as possible! Trips with high fares are a great way to hit the highest tiers quickly!

Q2: What does Grab guarantee me?

A2: Grab guarantees an average fare per trip for each specified period, depending on your total fares collected. In each period, we add up your fares & if you don’t earn the guaranteed average fare, we top up the difference! As per industry practice, Grab collects commissions (20%) on fare top-ups. As usual, if you earn more than the guarantee, you keep all the fares you earn!

Q3: What is considered a specified time period? How long do I have to collect the total fares? How are total fares calculated?

A3: A specified time period includes all specified hours for all the specified days. e.g. If a specified time period is Monday to Thursday (1700-1859), this means you have 8 hours (4 days x 2 hours) to earn the total required fares. All fare calculations are based on the fixed price displayed on job card when the trip is assigned. This excludes surcharges for additional stops, waiting time and tolls, etc. If there are repeated passengers, only the first trip counts.

Q4: Is there a Trip-Per-Hour criteria? Do online hours matter? How is the Eligibility criteria calculated?

A4: There is no Trip-Per-Hour or online time requirement.  Your incentives are calculated based on trips. More trips = higher guarantee! AR & CR are based on total trips for the week (Monday to Sunday). DR is based on your driver rating on Sunday 2359. AR, CR & DR are calculated across all GC Economy trips taken (so there is no separate 6-Seater AR for example).

Q5: Could I have examples of how the average fare guarantee promotion works?

Example 1: During Saturday 6.30AM – 1.59PM block, if you collect $150 in total unique fares you will be guaranteed $19 per trip. If you complete 11 unique trips during this block, your fare guarantee is $19 x 11 = $209!

Example 2: During the Sunday 2 – 4.59PM block, you collect $20 in fares. As you did not collect $30 in fares, you are not eligible for the block’s incentives.

Q6: Why is the CBD excluded from 0630-0959 (Fri)? Are drop-offs in CBD included?

A6: Our data shows partners focusing on high demand areas earn more & wait less. To encourage partners to move to high demand areas, the low demand CBD area is excluded from the promotion during weekday mornings.

During 0630-0959 (Fri), trips starting from inside the CBD do not count towards total fares or average fare guarantees (you still keep the fares!). Trips starting outside the CBD and ending in the CBD are counted.

If you drop off a passenger in the CBD, head towards the following high demand locations where fares are highest. Chances are you will pick up a trip request on the way there!

  • 0630-0759: North-East (Punggol, Hougang), East (Tampines, Bedok) & North (Yishun, Woodlands)
  • 0800-0859: Bukit Timah, North-East (Punggol, Hougang) & East (Tampines, Bedok)
  • 0900-0959: North-East (Punggol, Hougang) & North (Yishun, Woodlands)
  • 1000-1059: North-East (Punggol, Hougang), East (Tampines, Bedok) & North (Yishun, Woodlands)

Q7: Are CBD trips excluded from my other incentives affected (e.g. loyalty incentives)?
A7: Don’t worry! CBD trips continue to be included for any other incentive promotions except the average fare guarantees.