Average Fare Guarantee FAQ (19-22 September)

Average Fare Guarantee FAQ

Q1: I am a loyal GRAB driver. Do I earn more with this promotion? How do I maximize this promotion?

A1: This incentive rewards our loyal partners who collect more fares with higher guarantees! Maximize your guarantee by earning as much fares as fast as possible! Trips with high fares are a great way to hit the highest tiers quickly!

Q2: What does Grab guarantee me?
A2: Grab guarantees an average fare per trip for each specified period, depending on your total fares collected. Across all eligible days, we add up your fares for the specified hours – if you don’t earn the guaranteed average fare, we top up the difference! As per industry practice, Grab collects commissions (20%) on fare top-ups. As usual, if you earn more than the guarantee, you keep all the fares you earn!

Q3: How long do I have to collect the total fares? How are total fares calculated?
A3: Your total fares for each time block includes all specified hours, across all the specified days. e.g. If a specified time period is Monday to Thursday (1700-1959), this means you have 16 hours (4 days x 3 hours) to earn the total required fares. All fare calculations are based on the fixed price displayed on job card when the trip is assigned. This excludes surcharges for additional stops, waiting time and tolls, etc. If there are repeated passengers, only the first trip counts.

Q4: Is there a Trip-Per-Hour criteria? Do online hours matter? How is the Eligibility criteria calculated?
A4: There is no Trip-Per-Hour or online time requirement.  Your incentives are calculated based on trips. More trips = higher guarantee! AR & CR are based on total trips for the week (Monday to Sunday). DR is based on your driver rating on Sunday 2359. AR, CR & DR are calculated across all GC Economy, GC Economy 6-Seater and Grab Family trips taken (so there is no separate 6-Seater AR for example).

Q5: Could I have examples of how the average fare guarantee promotion works?
A5: During Mon–Thu 8–8.59 AM you collect $80 in fares for 5 pick ups outside the CBD (total across all 4 days). You are guaranteed $24 per trip, that’s $120 ($24 x 5) in fares guaranteed!
During Mon-Thu 6.30-7.59 AM you collect $40 in fares for 3 pick ups outside the CBD (total across all 4 days). As you did not collect the minimum of $45 in fares required to qualify for the average fare guarantee, you are not eligible for the block’s incentives. You still keep all the fares you collected!

Q6: What is the CBD area?