When you signed up with GrabTaxi, you signed a code of conduct and agreed to abide by our Term of Services. Once there is a breach in guidelines, it is our responsibility to investigate and take the necessary disciplinary actions.
Based on an analysis of your booking history, we've found some suspicious activity around the validity of your bookings. As such, we are with immediate effect deactivating your access to the GrabTaxi app and terminating our Agreement with you. If you have a valid explanation, you may appeal to be reinstated to the driver programme.
Only appeals submitted via this form will be considered. Appeals made via other channels (customer service / email / branch / etc) will NOT be entertained. Appeal forms submitted will be evaluated based on the merits of the information provided and we will only respond to applicants with a strong case for appeal.
Please note that we reserve the right to pursue legal action, if you submit an appeal application, and upon further investigation we collect further evidence of fraudulent activity.