Passengers appreciate small service gestures from our driver-partners. In the videos below, view Grab’s Service Steps that will help to create a delightful experience for passengers.
5 Stars Tips for Great Service:
1. Greet warmly
2. Reconfirm destination and payment mode
3. Assist when you can, be ready to help
4. Remind passengers to collect their belongings before drop-off
5. Advise fare charges and any extra fees such as toll fee
(Time: 2:20 mins)