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A System that Rewards You Every Hour

You work tirelessly to help drive our nation forward. And that’s why we have a new scheme to help you earn more!

Because we value our hard-working drivers, we want to make sure you’re rewarded for your effort and commitment with a brand-new incentive scheme.

UPS AND DOWNS

While there is usually a strong demand for rides here in sunny Singapore, we know it may not always be the case. When you are doing a great job by staying on the road, we want to make sure that you are properly rewarded.

That’s why we’re excited to introduce Grab’s Hourly Guarantee.

These promise a level of income despite the ups and downs in demand that are beyond your control. It means you are rewarded for staying online to serve your passengers, even when demand levels or quality may not be optimum.

HOW IT WORKS

For an example: Imagine Grab driver, Mr Tan, drives from 2pm to 6pm on Saturday and completes seven trips. Under this new scheme, he is guaranteed at least a minimum earning of $108! How does that work? Because Mr Tan carried on driving, kept his app turned on and completed seven trips between 2pm and 6pm, therefore despite low demand, he’s still eligible to earn $27 an hour.

We want to reward our drivers, even in tough times. Under Grab’s Hourly Guarantee Mr Tan will earn $27 an hour for those four hours — bring his total earning to $108.

In a nutshell: under this scheme, you could double your earnings.

COMMITTED TO YOU

We want to show our commitment by rewarding your efforts to stay online and complete trips. This rewards system is just an example of how much we appreciate all the hard work. That’s why from now on, even when circumstances are uncertain, you are still guaranteed a comfortable income.

Please make sure you have the latest driver app version!
(Android v5.15.4 on Google Play Store, iPhone/iOS v 1.3.0 on http://partners.grab.com/ios/latest)

Still have questions? No worries — check out our FAQs for more details.


Frequently Asked Questions

Boost your earnings and make your hours behind the wheel count — whatever the circumstances

 

Q: What is Grab’s Hourly Guarantee programme about?
A: Grab’s Hourly Guarantee provides Grab drivers with a level of income certainty, especially during times of low-demand.

Q: Will I earn more with this programme? How do I maximise my earnings?
A: Drivers will earn a guaranteed fare level for their online time and completing rides. If the total earnings are less than the hourly guaranteed fare, we will top up the difference. The longer you stay online and complete trips, the more you earn!

Q: Does this mean I have to always stay online and cannot take a break? 
A: Feel free to breaks when necessary! Time is measured based on cumulative hours i.e. total time online, not consecutive hours. Hence, you do not have to stay online non-stop for one hour to qualify. Remember to drive safe and take care of your health.

Q: How are my earnings calculated?
A: Each time block has a different hourly guarantee level, depending on the number of trips.

Here are examples of how the programme will work:
1) Mr Tan drove from 6pm to 10pm on Saturday. He completed 4 online hours. During this time, he completed 6 trips (total fare: $50).
As the total earnings guarantee for this time block is $25/hr, this is how much Mr Tan will earn
$25 x 4 hours = $100
This means that instead of earning $50, he now stands to make $100 for total fares and we top up the difference of $50 before commission deductions.
$100 – $50 = $50

2) Mr Lee drove from 6am to 9.15am on Tuesday. He completed 3h 15 mins online. During this time, he completed 5 trips (total fare: $50).
Mr Lee’s earnings are pro-rated by minute. As the total earnings guarantee for this time block is $27/hr, this works out to $0.45/minute ($27 per hour / 60 mins per hour).
Therefore, this is how much Mr Lee will earn:
$27 x 3 h 15 min = $87.75 ($27/hr * 3h = $81 + $0.45/min * 15 mins = $6.75)
This means that instead of earning $50, he now stands to make $87.75 for total fares and we top up the difference of $37.75 before commission deductions.
$100 – $87.75 = $37.75

Q: If Mr Tan completed 6 trips but he’s only online for 3 hours, how much does he get?
A: In this case, Mr Tan will earn $25 x 3 hours = $75
If he stayed online for one more hour, he’ll get
$25 x 4 hours = $100
Simply put, the longer you stay online, the more you earn.

Q: Do commissions apply to Hourly Guarantee Incentives?
A: Yes. Commissions apply to any fare top ups. Based on Mr Tan’s example of being online for 4 hours, after deducting 20% commissions from the gross top up difference, the net top up is now
$50 x (100-20)%  = $40

Q: Will I still be eligible for other incentives, in addition to Grab’s Hourly Guarantee?
A: Yes, you are still eligible for the other incentives in addition to this Hourly Guarantee scheme.

Q: Which Region does the Grab’s Hourly Guarantee apply to?
A: Grab’s Hourly Guarantee applies to drivers in any region.

Q: Do I need to fulfil any criteria to qualify for the Grab’s Hourly Guarantee?
A: Maintain weekly AR, CR and DR minimum of 90%, 10% and 4.3 respectively.

Q: What service type qualifies?
A: GrabCar, GrabShare, Grab Family, JustGrab and Grab 6 seater Economy.

Click here to provide feedback on the new Hourly Guarantee.