{"id":9388,"date":"2018-09-19T15:14:37","date_gmt":"2018-09-19T07:14:37","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?p=9388"},"modified":"2021-05-18T10:42:03","modified_gmt":"2021-05-18T02:42:03","slug":"3-innovative-hacks-to-supercharge-your-grab-super-app","status":"publish","type":"post","link":"https:\/\/www.grab.com\/ph\/blog\/driven-by-tech\/3-innovative-hacks-to-supercharge-your-grab-super-app\/","title":{"rendered":"3 Innovative Hacks to Supercharge Your Grab Super App"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Changes and improvements to the Grab app &#8211; thanks to your continued usage and feedback &#8211; do make a difference. For instance, since we launched GrabChat (Grab\u2019s own in-app messaging platform) in 2017, we\u2019ve seen the feature make a real dent in cancellation rates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A<\/span><span style=\"font-weight: 400;\">cross Southeast Asia, bookings with GrabChat have been proven to <strong>reduce cancellations by up to 50%<\/strong>. We\u2019ve also seen the frequency of drivers cancelling rides because of \u201cpassenger no show\u201d decrease by up to 56% (the Philippines). Other countries where GrabChat has helped to significantly lower cancellation rates are Thailand (53%) and Indonesia (52%). As there are as many as over 6 million rides each day, that represents a lot of people who have finally found their rides!<\/span><\/p>\n<p><strong>Here are other ways to maximise the use of your everyday superapp:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Grab has introduced photo-sharing on GrabChat that will help your driver find you. All you need to do is to snap a quick photo of where you\u2019re standing and send it to your driver. This feature is a first by a regional ride-hailing app.<\/span><\/p>\n\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 50%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-9388 gallery-columns-2 gallery-size-large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"122\" height=\"122\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/09\/07143349\/001-24-hours-1.png\" class=\"attachment-large size-large\" alt=\"\" \/>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"130\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/09\/07143349\/009-truck-1.png\" class=\"attachment-large size-large\" alt=\"\" \/>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p><span style=\"font-weight: 400;\">Grab also plans to let drivers share photos with passengers later in the year. This will help encourage even less cancellations, and help passengers and drivers find each other in an even shorter time. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking ahead, Grab will also use these photos to enrich and bring more accuracy to designated <\/span><a href=\"https:\/\/www.grab.com\/sg\/blog\/have-you-spotted-the-little-green-dots\/\"><span style=\"font-weight: 400;\">Points-of-Interest<\/span><\/a><span style=\"font-weight: 400;\">. This is important especially in countries where roads can be complex, and pick-up locations may not \u00a0be easy to find. With these photos, we\u2019ll be able to better understand locations which are confusing, why they are so, and how we can improve them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GrabChat and photo-sharing could one day be built into other Grab services as well. As a consumer, this could mean you would be able to share a photo of your favourite meal so that your driver can help you find it and have it delivered to you faster, fresher and warmer in the bag. <\/span><\/p>\n<p><b>Hack Two: Settle Shared Fares Fast<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-41583\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2018\/09\/19143212\/Screen-Shot-2018-09-19-at-2.27.29-PM.png\" alt=\"\" width=\"553\" height=\"407\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Hanging out with your favourite entourage of pals is fun \u2014 until it\u2019s time to split the bill. Instead of putting fun on hold with wallet-fumbling and coin-dropping antics, use GrabPay.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GrabPay is not only useful for paying for your Grab trips, it also allows you to pay anyone who has the Grab app. <strong>Here are two fast and secure ways you can transfer GrabPay credits:<\/strong><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the app, add your contact from your phone book or simply key in their number. Then, input the amount you owe your friend for that delicious hot pot meal.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-41581\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2018\/09\/19140954\/Screen-Shot-2018-09-19-at-2.07.54-PM.png\" alt=\"\" width=\"399\" height=\"711\" \/><\/p>\n<ul>\n<li>Or you can scan the recipient\u2019s QR code if they are nearby. All Grab users have a unique QR code that can be found in the app.\u00a0And that\u2019s how others can pay you too!<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-41584\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2018\/09\/19143422\/4.1-Request-Money-Grab-logo.png\" alt=\"\" width=\"402\" height=\"1161\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Besides settling shared expenses, you can also use the feature to top-up transport allowance for your loved ones, transfer credits as gifts, and manage your spending habits like <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=uXRTQ6gVsyc&amp;index=3&amp;list=PLnlsoKq9KL0EdrtIBVji49RwaB3-9mb9a\"><span style=\"font-weight: 400;\">newlyweds Ben and Elaine<\/span><\/a><span style=\"font-weight: 400;\">. Best of all, you can leave your wallet at home and still be able to get from point A to point B!<\/span><\/p>\n<p><b>Hack Three: \u201cSpeak\u201d Any Language to Your Driver<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ve planned your holiday meticulously, patiently killed time on the plane ride and, now that you\u2019ve arrived, you realise you don\u2019t speak a word of the local language. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-41588\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2018\/09\/19150311\/Rate-Translations-States.jpg\" alt=\"\" width=\"452\" height=\"804\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Fret not. Make use of the auto-translated templated messages within <\/span><a href=\"https:\/\/www.grab.com\/sg\/understanding-grabchat\/\"><span style=\"font-weight: 400;\">GrabChat<\/span><\/a><span style=\"font-weight: 400;\">. Phrases like \u201cOkay coming over now\u201d are available in five languages that commonly used in Southeast Asia: Bahasa Indonesia, Bahasa Melayu, Simplified Chinese, Thai and Vietnamese. Now, when travelling in the region, you can get around and indulge in wanderlust without having to become a mime artist! <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Changes and improvements to the Grab app &#8211; thanks to your continued usage and feedback &#8211; do make a difference. For instance, since we launched GrabChat (Grab\u2019s own in-app messaging platform) in 2017, we\u2019ve seen the feature make a real dent in cancellation rates. Across Southeast Asia, bookings with GrabChat have been proven to reduce [&hellip;]","protected":false},"author":431,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[140,23],"tags":[129,128],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/9388"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/users\/431"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/comments?post=9388"}],"version-history":[{"count":2,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/9388\/revisions"}],"predecessor-version":[{"id":34873,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/9388\/revisions\/34873"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=9388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/categories?post=9388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/tags?post=9388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}