{"id":48607,"date":"2021-12-02T09:24:40","date_gmt":"2021-12-02T01:24:40","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?p=48607"},"modified":"2021-12-02T18:57:03","modified_gmt":"2021-12-02T10:57:03","slug":"passengercancelfees","status":"publish","type":"post","link":"https:\/\/www.grab.com\/ph\/blog\/passengercancelfees\/","title":{"rendered":"Passenger Cancel Fees"},"content":{"rendered":"\t\t
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Cancelled bookings result in inconvenience for both drivers and passengers. We\u2019re working to make things better.
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Today, Grab introduced cancellation fees as part of our ongoing effort to make driving and riding with us a better experience.\u00a0<\/span><\/p>

Cancellations made by drivers or passengers cause huge inconveniences to one another – loss of earnings for drivers already en-route to pick up a passenger and loss of trust for passengers waiting for their ride to arrive.\u00a0<\/span><\/p>

By lowering cancellation rates, we\u2019d be able to match drivers more efficiently to passengers who really need a ride.\u00a0<\/span><\/p>

A passenger cancellation fee of Php50 will be charged if, 1.<\/strong> passenger cancels five (5) minutes after the time that booking has been allocated and if\u00a02.<\/strong> passenger does not show up at the Pickup location within five (5) minutes from driver\u2019s arrival. <\/span>Php50\u00a0will be charged to the passenger\u2019s GrabPay account. <\/span>Non-GrabPay passengers will have to enable GrabPay before making further bookings.<\/span><\/p>

Over time, we will review our cancellation policy. We want to encourage passengers to make a booking and stick with it. Rest assured that our app will always give ample notice in the form of warning notifications before we deduct the fee.\u00a0<\/span><\/p>

We sincerely believe this move will create a fairer platform for all passengers and drivers. Thank you for your support, as we work toward improving our ride experience to you.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n When will I be charged a fee?<\/a>\n <\/div>\n

All cancellations made within 5 minutes of getting a driver are free. You will only be charged a fee of <\/span>Php 50<\/b> in the following two situations:<\/span><\/p>

  1. Late <\/b><\/span>Cancellation fee: <\/b>If you cancel after 5 minutes of getting a driver\u00a0<\/span><\/li>
  2. No-show fee: <\/b>If your driver cancels the ride after waiting longer than 5 minutes for you to arrive at your pick-up point.<\/span><\/li><\/ol>

    You will immediately be notified in the Grab app if you incurred a cancellation or a no-show fee on your booking and will be asked to settle the amount using your preferred cashless payment method.\u00a0<\/span><\/p>

    Note:<\/b> For each booking, you may be charged only one fee. Either Php 50 for a late cancellation <\/span>OR<\/b> Php 50 for not showing up for your ride.<\/span><\/p>

    You will also get a receipt should you be charged for a\u00a0No-show Fee<\/b>\u00a0or a\u00a0Cancellation Fee<\/b>. To learn more about these fees, you may refer to this article:\u00a0I was charged a cancellation or no-show fee<\/b>.<\/a><\/p>

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    \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n When will I NOT be charged a cancellation fee?<\/a>\n <\/div>\n