{"id":48607,"date":"2026-08-24T01:00:40","date_gmt":"2026-08-23T17:00:40","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?p=48607"},"modified":"2026-08-24T18:23:58","modified_gmt":"2026-08-24T10:23:58","slug":"passengercancelfees","status":"publish","type":"post","link":"https:\/\/www.grab.com\/ph\/blog\/passengercancelfees\/","title":{"rendered":"Understanding Grab passenger cancellation fees &#038; refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"48607\" class=\"elementor elementor-48607\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af650f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af650f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2da37bf\" data-id=\"2da37bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcb7caf elementor-widget elementor-widget-text-editor\" data-id=\"fcb7caf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><b>At a Glance: <\/b>Grab Philippines enforces a fair cancellation fee policy designed to respect passengers&#8217; schedules while compensating driver-partners for spent fuel and time. You can cancel any ride free of charge within 5 minutes of booking. A standard fee of \u20b150 applies only if you cancel after 5 minutes or if you fail to show up at your pickup location within the designated wait time after your driver arrives. 100% of the cancellation fee is transferred directly to your driver.<\/span><\/p><h3><span style=\"font-weight: 400;\"><b>Understanding Grab passenger cancellation fees in the Philippines<\/b><\/span><\/h3><p><span style=\"font-weight: 400;\">Booking a ride on Grab should always be a smooth and predictable experience. To maintain an efficient transportation network across Metro Cebu, Metro Manila, and key regional hubs, Grab Philippines implements a balanced <\/span><b>Passenger\u00a0<\/b><b>Cancellation Fee Policy<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">This policy ensures that passengers have flexibility while compensating driver-partners for the time, effort, and fuel spent heading to your location.<\/span><\/p><h3><b>How the cancellation fee policy works<\/b><\/h3><ol><li><b> The 5-Minute Grace Period (FREE)<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rule:<\/b><span style=\"font-weight: 400;\"> If you cancel your ride within <\/span><b>5 minutes<\/b><span style=\"font-weight: 400;\"> of getting matched with a driver, you will <\/span><b>not<\/b><span style=\"font-weight: 400;\"> be charged any cancellation fee.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Why this exists:<\/b><span style=\"font-weight: 400;\"> We understand plans change or pickup pins need adjusting right after booking.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><ol start=\"2\"><li><b> Late Cancellation Fee (\u20b150)<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rule:<\/b><span style=\"font-weight: 400;\"> If you cancel <\/span><b>after 5 minutes<\/b><span style=\"font-weight: 400;\"> of being assigned a driver, a <\/span><b>\u20b150 fee<\/b><span style=\"font-weight: 400;\"> applies.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Where the money goes:<\/b><span style=\"font-weight: 400;\"> 100% of this fee goes directly to your assigned driver to reimburse them for traveling toward your location.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><ol start=\"3\"><li><b> Passenger No-Show Fee (\u20b150)<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rule:<\/b><span style=\"font-weight: 400;\"> If your driver arrives at your pickup location and waits for <\/span><b>more than 5 minutes<\/b><span style=\"font-weight: 400;\"> (or 3 minutes for GrabCar Premium\/Exec) without you showing up or responding to messages\/calls, the driver may cancel the ride under &#8220;Passenger No-Show.&#8221;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fee charged:<\/b><span style=\"font-weight: 400;\"> A <\/span><b>\u20b150 fee<\/b><span style=\"font-weight: 400;\"> will be applied to compensate for the driver&#8217;s waiting time.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a67e92f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a67e92f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f8e403\" data-id=\"5f8e403\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74e3319 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74e3319\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6ca4c4\" data-id=\"d6ca4c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-540415c elementor-widget elementor-widget-text-editor\" data-id=\"540415c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><b>When you will NOT be charged a fee<\/b><\/h3><p><span style=\"font-weight: 400;\">You will never be penalized for circumstances beyond your control. You will <\/span><b>not<\/b><span style=\"font-weight: 400;\"> be charged a cancellation fee if:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Your driver is taking too long:<\/b><span style=\"font-weight: 400;\"> If your driver\u2019s arrival time exceeds the initial estimated time of arrival (ETA) by 15 minutes or more, or if the driver stays stationary for an extended duration without moving toward you.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>The driver cancels the trip:<\/b><span style=\"font-weight: 400;\"> If your driver cancels before arriving at your designated pickup point.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pickup location errors on the driver&#8217;s side:<\/b><span style=\"font-weight: 400;\"> If the driver marks themselves as &#8220;Arrived&#8221; while still far from your actual pickup pin.<\/span><\/li><\/ul><h3><b>How to pay or settle a cancellation fee<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cash Bookings:<\/b><span style=\"font-weight: 400;\"> If a fee is incurred during a cash transaction, the \u20b150 charge will be automatically added to the fare of your <\/span><b>next Grab ride<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>GrabPay \/ Credit \/ Debit Card:<\/b><span style=\"font-weight: 400;\"> The \u20b150 fee will be deducted directly from your GrabPay balance or charged to your linked card at the moment of cancellation.<\/span><\/li><\/ul><h3><b>How to request an instant refund for incorrect charges<\/b><\/h3><p><span style=\"font-weight: 400;\">If you feel you were wrongfully charged a cancellation fee, for example, if your driver marked themselves as arrived prematurely or asked you to cancel, you can request an immediate review within the Grab app:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the <\/span><b>Grab App<\/b><span style=\"font-weight: 400;\"> and go to <\/span><b>Account<\/b><span style=\"font-weight: 400;\"> &gt; <\/span><b>Help Centre<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <\/span><b>Activity<\/b><span style=\"font-weight: 400;\"> and choose the specific trip where the fee was charged.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tap <\/span><b>&#8220;I was charged a cancellation fee wrongly&#8221;<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill out the brief report form and submit it.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Our automated system and support team will verify driver GPS logs and ride timestamps. If verified, the \u20b150 fee will be refunded to your GrabPay Wallet or linked card.<\/span><\/p><p><span style=\"font-weight: 400;\">To learn more about how upfront ride fares are calculated during dynamic demand conditions, check out our <\/span><a href=\"https:\/\/www.grab.com\/ph\/blog\/how-grab-fares-work\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">guide on Grab ride fare structures<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">If you are also using Grab for package or item deliveries across town, refer to our <\/span><a href=\"https:\/\/www.grab.com\/ph\/blog\/send-parcels-safely-with-grabexpress\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">GrabExpress delivery safety guide<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3762192 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3762192\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39b79c4\" data-id=\"39b79c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31030e7 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"31030e7\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-question-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44e4a71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44e4a71\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40858dd\" data-id=\"40858dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a112e9 elementor-widget elementor-widget-accordion\" data-id=\"4a112e9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-7761\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">When will I be charged a fee?<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7761\"><p><span style=\"font-weight: 400\">All cancellations made within 5 minutes of getting a driver are free. You will only be charged a fee of <\/span><b>Php 50<\/b><span style=\"font-weight: 400\"> in the following two situations:<\/span><\/p><ol><li style=\"font-weight: 400\"><span style=\"color: #ff0000\"><b>Late <\/b><\/span><b>Cancellation fee: <\/b><span style=\"font-weight: 400\">If you cancel after 5 minutes of getting a driver\u00a0<\/span><\/li><li style=\"font-weight: 400\"><b>No-show fee: <\/b><span style=\"font-weight: 400\">If your driver cancels the ride after waiting longer than 5 minutes for you to arrive at your pick-up point.<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">You will immediately be notified in the Grab app if you incurred a cancellation or a no-show fee on your booking and will be asked to settle the amount using your preferred cashless payment method.\u00a0<\/span><\/p><p><b>Note:<\/b><span style=\"font-weight: 400\"> For each booking, you may be charged only one fee. Either Php 50 for a late cancellation <\/span><b>OR<\/b><span style=\"font-weight: 400\"> Php 50 for not showing up for your ride.<\/span><\/p><p>You will also get a receipt should you be charged for a\u00a0<b>No-show Fee<\/b>\u00a0or a\u00a0<b>Cancellation Fee<\/b>. To learn more about these fees, you may refer to this article:<a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/360022124352\"><b>\u00a0I was charged a cancellation or no-show fee<\/b>.<\/a><\/p><p><img loading=\"lazy\" decoding=\"async\" width=\"1899\" height=\"1182\" class=\"alignnone size-full wp-image-48826\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/12\/02184354\/cxlnoshow.png\" alt=\"\" \/><\/p><p>\u00a0<\/p><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-7762\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">When will I NOT be charged a cancellation fee?<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7762\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">You can cancel your ride for free as long as it\u2019s within 5 minutes after a driver accepts your ride request.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">You will not be charged a fee if you have to cancel your ride because your driver is taking too long to arrive (expected travel time in the app + 15 minutes), or isn\u2019t making much progress to your pickup location, you will not be charged for cancelling the ride.<\/span><\/li><li><span style=\"font-weight: 400\">Cancelling when your driver indicates that he has arrived when he\/she has not.<\/span><\/li><\/ul><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-7763\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">What should I do if the driver asks me to cancel the ride?<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7763\"><p><span style=\"font-weight: 400\">If your driver asks you to cancel the ride, you\u2019re not obliged to do so. Drivers agree to honour accepted trips and are encouraged not to cancel except in an emergency. If you\u2019ve already cancelled your ride and selected <\/span><b>Driver asked to cancel<\/b><span style=\"font-weight: 400\">, we\u2019ll receive and use this feedback to take appropriate action against your driver, especially if found in violation of our rules.<\/span><\/p><p><span style=\"font-weight: 400\">If you believe you were wrongly charged a cancellation or no show fee, send us a message <\/span><a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/360022124352\"><b>here <\/b><\/a><span style=\"font-weight: 400\">along with the details of your ride and screenshot of the fee.<\/span><\/p><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7764\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-7764\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"> I was charged a cancellation or no-show fee<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7764\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7764\"><p><span style=\"font-weight: 400\">You will be charged a <\/span><b>Cancellation fee of Php 50<\/b><span style=\"font-weight: 400\"> if you cancel your booking more than 5 minutes after you&#8217;ve been assigned a driver. The full amount will be given to your driver for their time and effort in travelling towards your pick-up point. Please note that you\u2019ll only be charged the cancellation fee if you tap on the<\/span><b> PAY TO CANCEL<\/b><span style=\"font-weight: 400\"> button.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-48832\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/12\/02185255\/cancelanyway1.png\" alt=\"\" width=\"254\" height=\"544\" \/><\/p><p><span style=\"font-weight: 400\">You will be charged a <\/span><b>No-show fee of Php 50 <\/b><span style=\"font-weight: 400\">if your driver has waited over 5 minutes for you to arrive at your selected pick-up point and decides to cancel your booking. Please note that you\u2019ll only be charged the no-show fee if you tap on the <\/span><b>PAY NOW<\/b><span style=\"font-weight: 400\"> button or if you paid the outstanding fee on your next booking. <\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-48833\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/12\/02185355\/paynow.png\" alt=\"\" width=\"246\" height=\"532\" \/><\/p><p><span style=\"font-weight: 400\">The full amount will be paid to your driver to cover their gas and labour costs, as they have made an effort to travel to your location. The cancellation or no-show fee that you paid is also recorded on a separate e-receipt that\u2019s sent to your Grab-registered email inbox.<\/span><\/p><p><i><span style=\"font-weight: 400\">Learn more about the<a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/115008318688\"> GrabCar Cancellation Policy<\/a> here.<\/span><\/i><span style=\"font-weight: 400\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Please let us know in the form below if you believe you were wrongly charged a cancellation or no-show fee along with the details of your ride and we\u2019ll investigate it for you.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-48664\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/12\/02085814\/3.png\" alt=\"\" width=\"188\" height=\"214\" \/><\/p><p><a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/360022124352\">Pax Help Center<\/a><\/p><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7765\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-7765\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">My driver didn't show up<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7765\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7765\"><p><span style=\"font-weight: 400\">If the trip is still active and the driver didn&#8217;t show up, we recommend that you contact your driver <\/span><a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/360001392448\"><span style=\"font-weight: 400\">via call or GrabChat<\/span><\/a><span style=\"font-weight: 400\">. Please note that drivers may not be able to respond while driving so please try again if possible.<\/span><\/p><p><span style=\"font-weight: 400\">However, if there is still no response, you may cancel the booking on your app and send us a report if you believe that further feedback is necessary about the driver&#8217;s behavior.<\/span><\/p><p><span style=\"font-weight: 400\">Kindly check the status of the trip if it shows as Completed or Cancelled.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the trip shows as <\/span><b>Completed<\/b><span style=\"font-weight: 400\"> on the app but you did not take it or you do not remember taking, we recommend that you review all the trip details first or check with family and friends who may also have access to your Grab account and see if they took the trip. Send us a report <\/span><a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/115005848568-I-wasnt-picked-up-for-my-booking\"><b>here<\/b><\/a><span style=\"font-weight: 400\"> for a completed trip that you did not take.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If upon checking the trip shows as<\/span><b> Cancelled<\/b><span style=\"font-weight: 400\"> on the app, don&#8217;t worry, you will not be charged for the<\/span><b> trip fare<\/b><span style=\"font-weight: 400\">. However, you may be charged <\/span><span style=\"font-weight: 400\">a Php 50 cancellation fee if you cancel after 5 minutes of getting a driver. <\/span><span style=\"font-weight: 400\">Any promotional or GrabRewards discount used on a cancelled booking and will remain available in your app for your next booking. <\/span><i><span style=\"font-weight: 400\">Learn more about the GrabCar Cancellation Policy here.<\/span><\/i><span style=\"font-weight: 400\">\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">If you believe you were wrongly charged a cancellation or no-show fee, report it <\/span><b>here<\/b><span style=\"font-weight: 400\"> and we\u2019ll investigate it for you.<\/span><\/p><p><span style=\"font-weight: 400\">If you would still\u00a0 like to report your experience on a driver that cancelled your booking, you may let us know using the form below. An investigation will be carried out if your driver has been found in violation of our rules, and appropriate action will be taken against him or her.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"155\" class=\"alignnone size-full wp-image-48612\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/12\/01125433\/Form.png\" alt=\"\" \/><\/p><p><a href=\"https:\/\/help.grab.com\/passenger\/en-ph\/115009195067\">Pax Help Center<\/a><\/p><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7766\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-7766\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">Where do cancel fees go to?<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7766\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7766\"><p><span style=\"font-weight: 400\">Cancellation Fee is automatically credited 100% to the e-wallet of relevant driver cancelled on.<\/span><\/p><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7767\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-7767\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">Is this governent mandated?<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7767\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7767\"><p>Yes, this is LTFRB mandated.\u00a0<\/p><p><em><a href=\"https:\/\/ltfrb.gov.ph\/wp-content\/uploads\/2020\/08\/MC-2020-028.pdf\">Memorandum Circular<\/a><\/em><\/p><p>\u00a0<\/p><\/div>\n                <\/div>\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7768\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-7768\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\">Will the cancel fee reflect on my e-receipt?<\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7768\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7768\"><p>Yes, <span style=\"font-weight: 400\">E-Receipt issued to passenger charged with Cancel Fees will indicate the breakdown of fare including cancellation fee.<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Total fare<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Date and time of pick-up<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Vehicle type<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Driver&#8217;s name<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Booking code<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Pick-up and drop-off locations<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Additional stops (if any)<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Tag<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Payment method<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fare breakdown<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ride Fare (base fare &#8211; before discount)<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Rewards (value of promo)<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Tolls &amp; Others surcharges<\/span><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-48837\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2021\/12\/02185645\/cxl-final1.png\" alt=\"\" width=\"339\" height=\"722\" \/><\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"At a Glance: Grab Philippines enforces a fair cancellation fee policy designed to respect passengers&#8217; schedules while compensating driver-partners for spent fuel and time. You can cancel any ride free of charge within 5 minutes of booking. A standard fee of \u20b150 applies only if you cancel after 5 minutes or if you fail to [&hellip;]","protected":false},"author":745,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/48607"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/users\/745"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/comments?post=48607"}],"version-history":[{"count":142,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/48607\/revisions"}],"predecessor-version":[{"id":126897,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/48607\/revisions\/126897"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=48607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/categories?post=48607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/tags?post=48607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}