{"id":41902,"date":"2021-09-16T16:15:48","date_gmt":"2021-09-16T08:15:48","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?p=41902"},"modified":"2021-09-16T16:15:48","modified_gmt":"2021-09-16T08:15:48","slug":"merchant-rainy-day-protocol","status":"publish","type":"post","link":"https:\/\/www.grab.com\/ph\/blog\/merchant-rainy-day-protocol\/","title":{"rendered":"Merchant Rainy Day Protocol"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"41902\" class=\"elementor elementor-41902\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d209964 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d209964\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c967090\" data-id=\"c967090\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d440b1 elementor-widget elementor-widget-text-editor\" data-id=\"9d440b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"color: #008000\">Rainy days come and go &#8211; but that doesn&#8217;t mean we halt providing our consumers with the best service quality possible!\u200b<\/span><\/h3><p><strong>Grab will continue to be operational for our consumers.<\/strong>\u00a0As we continue to prioritize the safety of all our service partners,\u00a0you may continue to experience some delays within our platform.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9391bcd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9391bcd\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa16fb6 elementor-widget elementor-widget-text-editor\" data-id=\"aa16fb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To ensure platform reliability and quality service, we <strong>MAY TEMPORARILY<\/strong> make adjustments to your store. These adjustments may include but are not limited to the following:<\/p><ul><li>Automatic temporary pausing of restaurants based driver-partner reports of long queues or closed store<ul><li><b>For Preferred Merchants<\/b> that are automatically paused, you may unpause your store status through the app once store operations are back to normal. <em>(Not sure how? Click <a href=\"https:\/\/help.grab.com\/merchant\/en-ph\/360043870331-How-to-pause-or-unpause-my-restaurantstore\">here.<\/a>)<\/em><\/li><li><b>For Concierge Merchants,<\/b> you may request to update your restaurant status through this <a href=\"https:\/\/help.grab.com\/merchant\/en-ph\/360039913751-Request-to-update-restaurant-operating-hours\">article.<\/a><\/li><\/ul><\/li><li>Increased consumer fees such as delivery fee or inclusion of platform fee<\/li><li>Radii reduction or disabling of long-distance delivery feature<\/li><li>Increased batching <i>(for merchants on batching)<\/i><\/li><li>Reduction of scheduled orders window and maximum scheduled orders per hour<\/li><\/ul><p>\u26a0\ufe0f <strong>Note:<\/strong> Don\u2019t worry! We will revert back to normal operations as soon as it&#8217;s safe for our driver-partners to be back on the road.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-773ec85 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"773ec85\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e10a9b2 elementor-widget elementor-widget-text-editor\" data-id=\"e10a9b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 1.125em\">Rest assured that we are working to fulfill your deliveries as much as possible and get back to full operations once the weather subsides.<\/span><\/p><p>Help us keep our driver-partners informed by\u00a0<b>updating your store status and store hours via your GrabMerchant App.<\/b><\/p><p>If needed,\u00a0<b>you may set your store to Temporarily Paused to stop receiving any live orders<\/b>.\u00a0<i>(Not sure how? Check the instructions here.)<\/i><\/p><p>For any other concerns, you may reach us through the Live Chat feature on the app or through the GrabMerchant Help Centre.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fe833 elementor-button-warning elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a3fe833\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/help.grab.com\/merchant\/en-ph\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to GrabMerchant Help Centre<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a47159 elementor-widget elementor-widget-text-editor\" data-id=\"1a47159\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We appreciate your patience and trust as we strive to provide quality service to our consumers during this time.<\/p><p>Keep dry and stay safe!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1839653 elementor-widget elementor-widget-spacer\" data-id=\"1839653\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Rainy days come and go &#8211; but that doesn&#8217;t mean we halt providing our consumers with the best service quality possible!\u200b Grab will continue to be operational for our consumers.\u00a0As we continue to prioritize the safety of all our service partners,\u00a0you may continue to experience some delays within our platform. To ensure platform reliability and [&hellip;]","protected":false},"author":1117,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[386,350,390,389,388,387],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/41902"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/users\/1117"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/comments?post=41902"}],"version-history":[{"count":10,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/41902\/revisions"}],"predecessor-version":[{"id":42720,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/41902\/revisions\/42720"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=41902"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/categories?post=41902"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/tags?post=41902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}