{"id":15592,"date":"2019-09-06T17:22:25","date_gmt":"2019-09-06T09:22:25","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?p=15592"},"modified":"2019-09-09T16:37:01","modified_gmt":"2019-09-09T08:37:01","slug":"passenger-education-efforts","status":"publish","type":"post","link":"https:\/\/www.grab.com\/ph\/blog\/driver\/passenger-education-efforts\/","title":{"rendered":"Passenger Education Para sa Disiplinadong Pasahero!"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15594 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163003\/090619-PAX-Quality-Framework-Blog-Assets-03.jpg\" alt=\"\" width=\"3335\" height=\"1668\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163003\/090619-PAX-Quality-Framework-Blog-Assets-03.jpg 3335w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163003\/090619-PAX-Quality-Framework-Blog-Assets-03-250x125.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163003\/090619-PAX-Quality-Framework-Blog-Assets-03-768x384.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163003\/090619-PAX-Quality-Framework-Blog-Assets-03-700x350.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163003\/090619-PAX-Quality-Framework-Blog-Assets-03-120x60.jpg 120w\" sizes=\"(max-width: 3335px) 100vw, 3335px\" \/><\/p>\n<p>Naiintindihan namin ang iyong concerns, Ka-Grab!<br \/>\nGinagawa namin ang lahat para patuloy na mapabuti ang experience mo at ng pasahero sa ating platform.<\/p>\n<p>Ang mga pasaherong nagpapasaway sa platform at madalas na:<\/p>\n<ul>\n<li>No show<\/li>\n<li>Passenger Overload<\/li>\n<li>Mali ang pick-up point<\/li>\n<li>Di nagbabayad ng Tama<\/li>\n<li>May bad at abusive behaviour<\/li>\n<\/ul>\n<p>Ay pinapaalalahanan na ang <strong>HINDI PAGSUNOD<\/strong> sa patakaran ng Grab ay posibleng maging dahilan ng kanilang pagka-deactivate o pagka-ban sa Grab App.<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15596 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163143\/090619-PAX-Quality-Framework-Blog-Assets-04.jpg\" alt=\"\" width=\"3335\" height=\"834\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163143\/090619-PAX-Quality-Framework-Blog-Assets-04.jpg 3335w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163143\/090619-PAX-Quality-Framework-Blog-Assets-04-250x63.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163143\/090619-PAX-Quality-Framework-Blog-Assets-04-768x192.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163143\/090619-PAX-Quality-Framework-Blog-Assets-04-700x175.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163143\/090619-PAX-Quality-Framework-Blog-Assets-04-120x30.jpg 120w\" sizes=\"(max-width: 3335px) 100vw, 3335px\" \/><\/p>\n<h2><span style=\"color: #008000\"><strong>APP REMINDERS PARA SA MGA PASSENGERS<\/strong><\/span><\/h2>\n<p>Para na rin maiwasan ang hindi pagkakaintindihan sa pagitan ng driver at passenger, nagpapadala ang Grab ng App reminders sa iba\u2019t ibang paraan:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15597 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163431\/090619-PAX-Quality-Framework-Blog-Assets-01.jpg\" alt=\"\" width=\"2334\" height=\"8430\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163431\/090619-PAX-Quality-Framework-Blog-Assets-01.jpg 2334w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163431\/090619-PAX-Quality-Framework-Blog-Assets-01-250x903.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163431\/090619-PAX-Quality-Framework-Blog-Assets-01-768x2774.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163431\/090619-PAX-Quality-Framework-Blog-Assets-01-700x2528.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06163431\/090619-PAX-Quality-Framework-Blog-Assets-01-120x433.jpg 120w\" sizes=\"(max-width: 2334px) 100vw, 2334px\" \/><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15600 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06164707\/090619-PAX-Quality-Framework-Blog-Assets-05.jpg\" alt=\"\" width=\"3335\" height=\"834\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06164707\/090619-PAX-Quality-Framework-Blog-Assets-05.jpg 3335w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06164707\/090619-PAX-Quality-Framework-Blog-Assets-05-250x63.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06164707\/090619-PAX-Quality-Framework-Blog-Assets-05-768x192.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06164707\/090619-PAX-Quality-Framework-Blog-Assets-05-700x175.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06164707\/090619-PAX-Quality-Framework-Blog-Assets-05-120x30.jpg 120w\" sizes=\"(max-width: 3335px) 100vw, 3335px\" \/><\/p>\n<h2><span style=\"color: #008000\"><strong>DRIVER TRIP REVIEW<\/strong><\/span><\/h2>\n<p>Para lalo pang maging balanse ang ating platform, kailangan rin namin ang iyong feedback sa pasahero.<\/p>\n<p>Ipaalam sa amin ang iyong karanasan sa bawat trip gamit ang Driver Trip Review!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15608 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06165846\/090619-PAX-Quality-Framework-Blog-Assets-02.jpg\" alt=\"\" width=\"2001\" height=\"8013\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06165846\/090619-PAX-Quality-Framework-Blog-Assets-02.jpg 2001w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06165846\/090619-PAX-Quality-Framework-Blog-Assets-02-250x1001.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06165846\/090619-PAX-Quality-Framework-Blog-Assets-02-768x3075.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06165846\/090619-PAX-Quality-Framework-Blog-Assets-02-700x2803.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06165846\/090619-PAX-Quality-Framework-Blog-Assets-02-120x481.jpg 120w\" sizes=\"(max-width: 2001px) 100vw, 2001px\" \/><\/p>\n<p>Para sa FAQs, maaari bisitahin ang blog: <a href=\"https:\/\/www.grab.com\/ph\/blog\/driver\/car\/tripreview\/\">grb.to\/tripreview<\/a><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15609 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170139\/090619-PAX-Quality-Framework-Blog-Assets-06.jpg\" alt=\"\" width=\"3335\" height=\"834\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170139\/090619-PAX-Quality-Framework-Blog-Assets-06.jpg 3335w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170139\/090619-PAX-Quality-Framework-Blog-Assets-06-250x63.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170139\/090619-PAX-Quality-Framework-Blog-Assets-06-768x192.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170139\/090619-PAX-Quality-Framework-Blog-Assets-06-700x175.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170139\/090619-PAX-Quality-Framework-Blog-Assets-06-120x30.jpg 120w\" sizes=\"(max-width: 3335px) 100vw, 3335px\" \/><\/p>\n<h2><span style=\"color: #008000\">PASSENGER CODE OF CONDUCT<\/span><\/h2>\n<p>Kung ikaw bilang driver ay may STU, ang ating mga pasahero ay merong ding Passenger Code of Conduct na kailangan nilang sundin para hindi ma-ban o ma-deactivate sa platform.<\/p>\n<p>Ilan sa #GrabResponsibly tips na ito ay para maging maayos ang pag-uugali ng mga pasahero mula booking hanggang drop off.<\/p>\n<p>Magkakaroon ng penalty at posibleng pagka-ban ang mga pasahero kung sasaway sa Passenger Code of Conduct at paulit-ulit na gagawin ang mga sumusunod:<\/p>\n<ul>\n<li>Pag-abuso sa Grab App at promo codes<\/li>\n<li>Pagcontact sa driver kahit tapos na ang trip<\/li>\n<li>Hindi nagbayad ng tamang pamasahe<\/li>\n<li>Rude behaviour<\/li>\n<li>Physical\/Sexual\/Verbal Abuse\/Harassment<\/li>\n<li>Damage to property<\/li>\n<li>Pag-overload ng sasakyan<\/li>\n<li>Frequent cancellations<\/li>\n<\/ul>\n<p>Para makita ang buong Passenger Code of Conduct, tignan ang link na ito:<br \/>\n<a href=\"https:\/\/www.grab.com\/ph\/blog\/news\/grab-responsibly\/\">https:\/\/www.grab.com\/ph\/blog\/news\/grab-responsibly\/<\/a><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15610 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170653\/090619-PAX-Quality-Framework-Blog-Assets-07.jpg\" alt=\"\" width=\"3335\" height=\"834\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170653\/090619-PAX-Quality-Framework-Blog-Assets-07.jpg 3335w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170653\/090619-PAX-Quality-Framework-Blog-Assets-07-250x63.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170653\/090619-PAX-Quality-Framework-Blog-Assets-07-768x192.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170653\/090619-PAX-Quality-Framework-Blog-Assets-07-700x175.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/09\/06170653\/090619-PAX-Quality-Framework-Blog-Assets-07-120x30.jpg 120w\" sizes=\"(max-width: 3335px) 100vw, 3335px\" \/><\/p>\n<p><strong>Maaari bang masuspindi ang mga pasahero sa pamamagitan ng programang ito?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Katulad sa Driver STU, minomonitor rin natin ang ating mga pasahero. Nagsisimula ito sa mga paalala, at pagkatapos ay suspensyon, at pinakahuli ang banning\u00a0 &#8211; lahat depende sa kung gaano kadalas sila makakuha ng negatibong feedback.<\/span><\/p>\n<p><strong>Paano maaaring ma-suspinde o ma-ban ang pasahero?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Ito ay nakasalalay kung gaano kalala ang offense at kung gaano ito kadalas nagawa ng pasahero. I-vavalidate rin muna ito ng Grab bago ang banning o suspensyon.<\/span><\/p>\n<p><strong>Pwede ba akong magreport ng pasahero?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Pwede mong gamitin ang Driver Trip Review para i-rate ang iyong pasahero at iyong biyahe. Kung mayroon pang ibang mas malalim na concern, pumunta lang sa ating Driver Help Centre.<\/span><\/p>\n<p><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/\"><span style=\"font-weight: 400\">https:\/\/help.grab.com\/driver\/en-ph\/<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Naiintindihan namin ang iyong concerns, Ka-Grab! Ginagawa namin ang lahat para patuloy na mapabuti ang experience mo at ng pasahero sa ating platform. Ang mga pasaherong nagpapasaway sa platform at madalas na: No show Passenger Overload Mali ang pick-up point Di nagbabayad ng Tama May bad at abusive behaviour Ay pinapaalalahanan na ang HINDI PAGSUNOD [&hellip;]","protected":false},"author":683,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/15592"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/users\/683"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/comments?post=15592"}],"version-history":[{"count":8,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/15592\/revisions"}],"predecessor-version":[{"id":15683,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/15592\/revisions\/15683"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=15592"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/categories?post=15592"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/tags?post=15592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}