{"id":11125,"date":"2019-04-09T00:24:35","date_gmt":"2019-04-08T16:24:35","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?p=11125"},"modified":"2019-06-26T15:07:07","modified_gmt":"2019-06-26T07:07:07","slug":"driver-troubleshooting-guide","status":"publish","type":"post","link":"https:\/\/www.grab.com\/ph\/blog\/driver\/car\/driver-troubleshooting-guide\/","title":{"rendered":"Driver &amp; Peer Basic Troubleshooting Guide"},"content":{"rendered":"<p>Ka-Grab, nais namin mapadali ang iyong buhay sa Grab para tuloy-tuloy ang byahe!<\/p>\n<h4>Kaya narito ang ilang step-by-step guides para ma-troubleshoot ang iba&#8217;t ibang concerns.<\/h4>\n<h4>Driver Concerns:<\/h4>\n<ul>\n<li><a href=\"#gcashconcerns\">GCash Concerns<\/a>\n<ul>\n<li>Coins to GCash<\/li>\n<li>Paano mag-activate ng bagong GCash<\/li>\n<li>Defective or Lost Gcash<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#gpsconcerns\">GPS Concerns<\/a><\/li>\n<li><a href=\"#mobiledataconcerns\">Mobile Data Concerns<\/a><\/li>\n<li><a href=\"#negativecreditwallet\">Negative Credit Wallet<\/a><\/li>\n<li><a href=\"#addservicetype\">Add Service Type<\/a><\/li>\n<li><a href=\"#updategmailaccount\">Update Gmail Account<\/a><\/li>\n<li><a href=\"https:\/\/grb.to\/topuplocations\">List of Top-up locations (grb.to\/topuplocations)<\/a><\/li>\n<\/ul>\n<h4>Peer Concerns:<\/h4>\n<ul>\n<li><strong>Payouts<\/strong>\n<ul>\n<li><a href=\"https:\/\/www.grabpassbook.com\">GrabPassbook (https:\/\/www.grabpassbook.com)<\/a><\/li>\n<li><a href=\"http:\/\/grb.to\/remittancereview\">Remittance Review Request (grb.to\/remittancereview)<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>TNVS<\/strong>\n<ul>\n<li><a href=\"https:\/\/www.grab.com\/ph\/tnvs\/tnvs-flowchart\/\">TNVS Process Flow<\/a><\/li>\n<li><a href=\"https:\/\/www.grab.com\/ph\/tnvs\/tnvs-requirements\/\">TNVS Guide and Requirements<\/a><\/li>\n<li><a href=\"http:\/\/grb.to\/tnvscoc\">Bank CoC (<\/a><a href=\"http:\/\/grb.to\/tnvscoc\">grb.to\/tnvscoc<\/a><a href=\"http:\/\/grb.to\/tnvscoc\"><span style=\"font-family: Calibri;font-size: 11pt;color: #333333\">)<\/span><\/a><\/li>\n<li><a href=\"http:\/\/grb.to\/cags\">Request for Certificate of Good Standing<\/a>\u00a0 (<a href=\"http:\/\/grb.to\/cags\" target=\"_blank\" rel=\"noopener\">grb.to\/cags)<\/a><\/li>\n<li><a href=\"http:\/\/grb.to\/2307certificaterequest\">Request for BIR 2307 (grb.to\/2307certificaterequest)<\/a><\/li>\n<li><a href=\"http:\/\/grb.to\/documentsupdate\">Submit Case No., PA, CPC (grb.to\/documentsupdate)<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/115004097407-For-Peers-Operators\">Peer Help Center<\/a><\/strong>\n<ul>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/115015605547-I-want-to-update-my-vehicles-Conduction-Sticker-to-a-Plate-Number\">I want to update my vehicle&#8217;s Conduction Sticker to a Plate Number<\/a><\/li>\n<li><a href=\"http:\/\/grb.to\/safetyinfo\">I want to update records of my vehicle OR\/CR, License and\/or Comprehensive Insurance (grb.to\/safetyinfo)<\/a><\/li>\n<li><a href=\"https:\/\/grb.to\/pendingreq\">Update of Pending Requirements (grb.to\/pendingreq)<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001449407-I-have-questions-about-FPG-Insurance\">I have questions about FPG Insurance<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001425967-I-need-a-BIR-Form-No-2307\">I need a BIR Form No. 2307<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/115015690368-My-Vehicles-MakeModelColor-is-incorrect\">My Vehicle&#8217;s Make\/Model\/Color is incorrect<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001544968-Drop-and-Substitute\">Drop and Substitute<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/115015605527-I-want-to-deactivatereactivate-my-drivers-account\">I want to deactivate\/reactivate my driver&#8217;s account<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001425987-Driver-e-Statements\">Driver e-Statements<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001425927-Remittance-Disputes\">Remittance Disputes<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001420448-Credit-Balance-Disbursement\">Credit Balance Disbursement<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001420428-Cash-Balance-Disbursement\">Cash Balance Disbursement<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/115015775307-How-to-changeupdate-my-bank-details\">How to change\/update my bank details<\/a><\/li>\n<li><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001440647-Office-Address-and-Operating-Hours\">Office Address and Operating Hours<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"gcashconcerns\" class=\"aligncenter wp-image-11126 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09002943\/gcash.png\" alt=\"\" width=\"631\" height=\"631\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09002943\/gcash.png 631w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09002943\/gcash-150x150.png 150w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09002943\/gcash-250x250.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09002943\/gcash-120x120.png 120w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<h4><span style=\"color: #008000\"><strong>Coins to GCash<\/strong><\/span><\/h4>\n<ol>\n<li>Umattend ng Onboarding training sa Wilcon Office. Training Schedule: (Mon-Sat: 11 AM, 3 PM, &amp; 6 PM) Paalala: Magdala ng 2 Valid IDs at P100 pambayad sa GCash.<\/li>\n<li>Pagkatapos mag-training, kumuha ng number sa queue. Kapag natawag ang number mo, ipakita sa frontliner ang mga hawak na documents.<\/li>\n<li>Matapos ma-check ang documents, magbayad ng Php 100 sa frontliner para sa GCash Card.<\/li>\n<li>Hintayin ang release ng GCash Card.<\/li>\n<\/ol>\n<h4><span style=\"color: #008000\">Paano mag-activate ng bagong GCash<\/span><\/h4>\n<ol>\n<li>Maghintay ng 48 hours bago palitan ang MPIN sa GCash.<\/li>\n<li>Sundin ang step-by-step na instructions na nakalagay sa GCash manual.<\/li>\n<\/ol>\n<h4><span style=\"color: #008000\">Defective or Lost Gcash<\/span><\/h4>\n<ol>\n<li>Kailangan magpunta ng PEER sa Wilcon Office para makakuha ng bagong GCash ATM dala ang ss: 2 Valid IDs at P100 pambayad sa GCash card.<\/li>\n<li>Pumila agad pagkarating sa Wilcon Office. Kapag natawag ang number mo, ipakita sa frontliner ang mga hawak na documents.<\/li>\n<li>Matapos ma-check ang documents, magbayad ng Php 100 sa frontliner para sa GCash Card.<\/li>\n<li>Hintayin ang release ng GCash Card.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"gpsconcerns\" class=\"aligncenter wp-image-11128 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09003727\/gps-concern-wall.png\" alt=\"\" width=\"631\" height=\"631\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09003727\/gps-concern-wall.png 631w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09003727\/gps-concern-wall-150x150.png 150w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09003727\/gps-concern-wall-250x250.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09003727\/gps-concern-wall-120x120.png 120w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<h4><span style=\"color: #008000\">Malayo ang destinasyon ng mga natatanggap na bookings<\/span><\/h4>\n<ol>\n<li>Pumunta sa SETTINGS ng cellphone<\/li>\n<li>I-click and LOCATION<\/li>\n<li>I-click ang HIGH ACCURACY<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"mobiledataconcerns\" class=\"aligncenter wp-image-11129 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004033\/mobile-data-wall.png\" alt=\"\" width=\"631\" height=\"631\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004033\/mobile-data-wall.png 631w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004033\/mobile-data-wall-150x150.png 150w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004033\/mobile-data-wall-250x250.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004033\/mobile-data-wall-120x120.png 120w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<h4><span style=\"color: #008000\">Hindi makapag-online kahit\u00a0 mayroong load para sa mobile data connection<\/span><\/h4>\n<ol>\n<li>I-check ang SIM na naka-default.<\/li>\n<li>Kung mali ang naka-default na SIM para sa mobile data connection, sundin ang mga sumusunod:<\/li>\n<\/ol>\n<p style=\"padding-left: 60px\">a. Pumunta sa SETTINGS ng cellphone<br \/>\nb. Hanapin ang Sim Manager<br \/>\nc. Pumunta sa mobile data<br \/>\nd. Piliin ang SIM na mayroong load na para sa data connection.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"negativecreditwallet\" class=\"aligncenter wp-image-11130 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004451\/credit-wallet-wall.png\" alt=\"\" width=\"631\" height=\"631\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004451\/credit-wallet-wall.png 631w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004451\/credit-wallet-wall-150x150.png 150w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004451\/credit-wallet-wall-250x250.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004451\/credit-wallet-wall-120x120.png 120w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<h4><span style=\"color: #008000\">Negative Credit Wallet<\/span><\/h4>\n<ol>\n<li>Pumunta sa kahit saang GDC o Grab office para ma-validate and dahilan ng negative credit wallet.<\/li>\n<li>Maaaring tumawag sa Grab hotline upang ma-validate ang dahilan ng negative credit wallet. Tumawag sa 883-7100.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"addservicetype\" class=\"aligncenter wp-image-11131 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004835\/service-type.png\" alt=\"\" width=\"631\" height=\"631\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004835\/service-type.png 631w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004835\/service-type-150x150.png 150w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004835\/service-type-250x250.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09004835\/service-type-120x120.png 120w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<h4><span style=\"color: #008000\">Magdagdag ng service type ng sasakyan<\/span><\/h4>\n<ol>\n<li>Gamit ang iyong cellphone, pumunta sa GRAB APP.<\/li>\n<li>I-click ang Profile o iyong Picture<\/li>\n<li>I-click and Add Type Service at piliin ang nais na Service Type.<\/li>\n<\/ol>\n<p style=\"padding-left: 30px\">Paalala: Ang Sedan ay hindi maaring magdagdag ng iba pang service type.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"updategmailaccount\" class=\"aligncenter wp-image-11132 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09005058\/gmail-wall.png\" alt=\"\" width=\"631\" height=\"631\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09005058\/gmail-wall.png 631w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09005058\/gmail-wall-150x150.png 150w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09005058\/gmail-wall-250x250.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/04\/09005058\/gmail-wall-120x120.png 120w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<h4><span style=\"color: #008000\">Mag-update G-mail account<\/span><\/h4>\n<ol>\n<li>Pumunta sa kahit na saang GDC o office ng Grab.<\/li>\n<li>Sabihin sa aming frontliner na magpapalit ka ng email address<\/li>\n<li>Ipakita ang iyong Grab ID or Driver&#8217;s License para ma-verify ng aming frontliner ang iyong record.<\/li>\n<li>Pagka-verify, ibigay ang bagong email sa aming frontliner para ma-update ang record mo sa aming system.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"Ka-Grab, nais namin mapadali ang iyong buhay sa Grab para tuloy-tuloy ang byahe! Kaya narito ang ilang step-by-step guides para ma-troubleshoot ang iba&#8217;t ibang concerns. Driver Concerns: GCash Concerns Coins to GCash Paano mag-activate ng bagong GCash Defective or Lost Gcash GPS Concerns Mobile Data Concerns Negative Credit Wallet Add Service Type Update Gmail Account [&hellip;]","protected":false},"author":683,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/11125"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/users\/683"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/comments?post=11125"}],"version-history":[{"count":6,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/11125\/revisions"}],"predecessor-version":[{"id":11127,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/posts\/11125\/revisions\/11127"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=11125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/categories?post=11125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/tags?post=11125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}