{"id":90654,"date":"2024-03-09T21:12:46","date_gmt":"2024-03-09T13:12:46","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?post_type=policy&p=90654"},"modified":"2026-04-28T10:24:15","modified_gmt":"2026-04-28T02:24:15","slug":"advance-booking-terms","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/ph\/terms-policies\/advance-booking-terms\/","title":{"rendered":"Advance Booking Terms"},"content":{"rendered":"\t\t
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Last modified: <\/span>January 20, 2025<\/b><\/span><\/p>

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Introduction<\/span><\/p>

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Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the <\/span>Terms of Service<\/span><\/a> (collectively, the \u201c<\/span>Terms of Service<\/span>\u201d). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.\u00a0<\/span><\/p>

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All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the <\/span>Terms of Service<\/span><\/a>.<\/span><\/p>

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The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to seven (7) days until two (2) hours in advance.<\/span><\/p>

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Consumer – Fees<\/span><\/p>

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The applicable fee of your scheduled ride will be shown when you select Advance Booking. Please note that the ride is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, waiting time fee, etc.).<\/span><\/p>

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Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e., GrabPay, credit card, debit card). The funds will be on \u201chold\u201d, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.<\/span><\/p>

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Cancellation policy for Advance Booking<\/span><\/p>

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1.\u00a0<\/b>Consumers will be charged 100% of the total fare for the Advance booking ride if:\u00a0<\/span><\/p>

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a) the Consumer’s Advance Booking ride is canceled by Consumer less than 60 minutes prior to the Consumer’s scheduled pick-up time;\u00a0<\/span><\/p>

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b) the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-Partner but is canceled by Consumer after the scheduled pick-up time; or\u00a0<\/span><\/p>

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c) the Consumer books the incorrect service type (eg. JustGrab instead of GrabCar Plus and fails to cancel at least 1 hour before the Consumer’s scheduled pick up time.<\/span><\/p>

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2. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge.\u00a0<\/span><\/p>

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3. If no Driver-Partner is assigned to the Advance Booking at the scheduled pick-up time, or if a driver is assigned to the Advance Booking but the Driver-Partner arrives after the scheduled pick-up time, the Consumer will receive a compensation voucher from Grab.\u00a0<\/span><\/p>

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4. The Consumer will be charged 100% of the total fare for the Advance Booking ride if the Consumer does not show up at the scheduled pick-up time and within 15 minutes after that.\u00a0<\/span><\/span><\/p>

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5. The Cancellation Policy and quantum of the compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communication at Grab’s sole discretion through, including but not limited to, emails, in-app notification, and\/or at the service information card shown at the booking screen.\u00a0<\/span><\/span><\/p>

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6. Compensation vouchers shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.\u00a0<\/span><\/span><\/p>

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7. The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to the Consumer from time to time.\u00a0<\/span><\/span><\/p>

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Airport Pick-Up<\/b><\/span><\/span><\/p>

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1. The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6 hours or more, or if the flight is cancelled.\u00a0<\/span><\/p>

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2. There will be no time adjustment for a change of flight schedule that is less than 30 minutes.\u00a0<\/span><\/p>

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3. You understand that the arrival time (including new arrival timings) is an estimate only, and all things are provided by a third-party service provider. Grab is not responsible for the third-party service provider’s failure to update Grab on any adjustment in the arrival time.\u00a0<\/span><\/p>

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4. You understand that the pick-up time is solely determined by you. Grab may provide you with a recommendation however, the final decision on the pick-up time lies with you and Grab is not responsible if you cannot arrive at the pick-up point on time. If you do not arrive on time, there may be penalties imposed on you in accordance with the prevailing Grab policies.\u00a0<\/span><\/p>

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We reserve the right to add, amend or remove this Terms of Use at any time, without need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agree and consented to any changes to this Terms of Service.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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On-Time Pickup Guarantee<\/b><\/span><\/p>

The On-Time Pickup Guarantee is our commitment to ensure that you are picked up on time for your airport drop-off ride when you book an Advance Booking ride (the \u201cGuarantee Programme\u201d).<\/span><\/p>

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The Guarantee Programme applies only where:<\/span><\/p>