{"id":84789,"date":"2023-10-05T14:35:40","date_gmt":"2023-10-05T06:35:40","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?post_type=policy&#038;p=84789"},"modified":"2023-10-05T14:39:05","modified_gmt":"2023-10-05T06:39:05","slug":"grabchat-guidelines","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/ph\/terms-policies\/grabchat-guidelines\/","title":{"rendered":"GrabChat Guidelines"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"84789\" class=\"elementor elementor-84789\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57344e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57344e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77279a0\" data-id=\"77279a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66910a8 elementor-widget elementor-widget-text-editor\" data-id=\"66910a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 20pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">GrabChat Guidelines\u00a0<\/span><\/h1><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">We need everyone in our community to work together to keep our platform safe and respectful. We therefore encourage you to adhere to the following community guidelines. If you breach any of the following guidelines, Grab, at its sole discretion, may take action including limiting GrabChat usage or temporarily or permanently suspending your account.\u00a0<\/span><\/p><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">GrabChat users should not send any illegal, inappropriate or sensitive messages or content, this includes (but is not limited to):<\/span><\/p><ul style=\"margin-top: 0;margin-bottom: 0\"><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Obscene, vulgar, offensive, sexually explicit or indecent content<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Violent, abusive, menacing or harassing content<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">False content<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Illegal content or references to illegal products\/acts<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Religious or politically sensitive content<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Infringing content<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Scam or spam messages<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Advertisements<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #333333;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;background-color: #ffffff;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #333333;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Any personal data\u00a0<\/span><\/p><\/li><\/ul><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Some examples are set out below:<\/span><\/p><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 16pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">1. Do not share obscene or indecent content<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">GrabChat prohibits users from sharing obscene or indecent content, or requesting them from others, including but not limited to:<\/span><\/p><ul style=\"margin-top: 0;margin-bottom: 0\"><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Obscene or indecent words<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Any media containing obscene or indecent content (images,GIFs, videos, etc)<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Explicit images or images containing nudity<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">External links leading to obscene or indecent content<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Other acts that are contrary to social and moral norms, common sense of decency or modesty, as determined\u00a0 by Grab if such acts are discovered through reports, etc.<\/span><\/p><\/li><\/ul><h2 style=\"line-height: 1.7999999999999998;margin-top: 18pt;margin-bottom: 6pt\"><span style=\"font-size: 16pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">2. Do not offer\/request for sexual services\/activities or dating<\/span><\/h2><h2 style=\"line-height: 1.7999999999999998;margin-top: 18pt;margin-bottom: 6pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Inappropriate requests\/offers, including for sexual activities\/services, dating opportunities, or encounters that may lead to crimes, are prohibited.\u00a0<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Examples:<\/span><\/p><ul style=\"margin-top: 0;margin-bottom: 0\"><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">\u201cI will give you a tip if you give me \u2018extra\u2019 service\u201d<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">\u201cI\u2019m looking for a boyfriend\/girlfriend\u201d (looking for someone to date)<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">\u201cLet\u2019s exchange information outside Grab\u201d (inviting to other social networks and dating apps)<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Other acts judged as inappropriate by Grab<\/span><\/p><\/li><\/ul><h2 style=\"line-height: 1.7999999999999998;margin-top: 18pt;margin-bottom: 6pt\"><span style=\"font-size: 16pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">3. Do not share personal information<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">To ensure the safety and privacy of all our users, it is essential to refrain from sharing any personal information. At Grab, we are committed to protecting your privacy, and we highly encourage you to use GrabChat for all your communication needs to ensure a safe experience for everyone.<\/span><\/p><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Examples of personal information that should not be shared (through GrabChat or outside GrabChat) include but are not limited to:\u00a0<\/span><\/p><ul style=\"margin-top: 0;margin-bottom: 0\"><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Phone numbers<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Home addresses<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Identification number (eg. NRIC, Passport, FIN numbers)\u00a0<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Financial and payment information (eg. Credit card details, bank account information)<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Passwords or login credentials<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Threats or encouragement to share personal information or to hack or scam someone\u2019s account<\/span><\/p><\/li><\/ul><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><h2 style=\"line-height: 1.7999999999999998;margin-top: 18pt;margin-bottom: 6pt\"><span style=\"font-size: 16pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">4. Do not threaten, harass, or bully<\/span><\/h2><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">At Grab, we have a zero-tolerance policy for threatening, harassing, or bullying behavior.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">We strive to maintain a respectful and safe environment for all our users. Please refrain from engaging in aggressive or confrontational behavior, as well as using language that may be disrespectful or threatening to others or which makes others uncomfortable.<\/span><\/p><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Examples of prohibited actions include, but are not limited to:<\/span><\/p><ul style=\"margin-top: 0;margin-bottom: 0\"><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Sending messages that contain threats of physical harm or violence.<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Sending unwanted or offensive messages or messages which contain offensive, inappropriate or vulgar language.<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Using derogatory language or slurs targeting a person&#8217;s race, ethnicity, gender, religion, or any other attributes.<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Sending suggestive messages or messages which comment on a person\u2019s appearance<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Using language which has the tendency to annoy, harass, abuse or threaten, as determined by Grab.<\/span><\/p><\/li><\/ul><h2 style=\"line-height: 1.7999999999999998;margin-top: 18pt;margin-bottom: 6pt\"><span style=\"font-size: 16pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">5. Do not send spam or scam content<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Please refrain from sending messages that are deceptive, fraudulent or designed to mislead others for financial gain; or repeated, unsolicited or irrelevant messages.<\/span><\/p><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Examples of spam\/scam content includes:<\/span><\/p><ul style=\"margin-top: 0;margin-bottom: 0\"><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Fraudulent investment opportunities<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Phishing attempts<\/span><\/p><\/li><li style=\"list-style-type: disc;font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\"><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Advertisements\/promotional content<\/span><\/p><\/li><\/ul><p><b style=\"font-weight: normal\">\u00a0<\/b><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">Grab reserves the right, in its sole discretion, to determine whether any content or message is in breach of these guidelines or violates any law(s) and\/or regulation(s).\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 11pt;font-family: Arial,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline\">We are committed to creating a safe and inclusive community on Grab. If you found someone to be in breach of these guidelines, please report it immediately to <\/span><a style=\"font-size: 1.125em;background-color: #ffffff\" href=\"https:\/\/help.grab.com\/passenger\/en-sg\/\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;color: #1155cc;background-color: transparent;vertical-align: baseline\">Grab Help Center<\/span><\/a>\u00a0<span style=\"color: #000000;font-family: Arial, sans-serif;font-size: 14.6667px\"> so we can take appropriate action. Let&#8217;s treat each other with respect, ensuring our Grab community is supportive. Together, we can foster a welcoming and safe environment for everyone in the Grab community.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy\/84789"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy\/84789\/revisions"}],"predecessor-version":[{"id":84792,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy\/84789\/revisions\/84792"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=84789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}