{"id":18310,"date":"2019-11-29T14:30:07","date_gmt":"2019-11-29T06:30:07","guid":{"rendered":"https:\/\/www.grab.com\/ph\/?post_type=policy&#038;p=18310"},"modified":"2025-11-04T16:23:39","modified_gmt":"2025-11-04T08:23:39","slug":"driver-guidelines","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/ph\/terms-policies\/driver-guidelines\/","title":{"rendered":"Driver \/ Delivery Partner Guidelines"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18310\" class=\"elementor elementor-18310\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f57ad1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f57ad1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-713ea4a\" data-id=\"713ea4a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f4c3f3 elementor-widget elementor-widget-gfb-breadcrumb\" data-id=\"1f4c3f3\" data-element_type=\"widget\" data-widget_type=\"gfb-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"gfb-breadcrumb\">\n      <ul>\n                  <li>\n                          <a href=\"https:\/\/www.grab.com\/ph\/terms-policies\/\">Terms and Policies<\/a>\n                            \n          <\/li>\n                  <li>\n                         <a href=\"#\" class=\"active\">Driver \/ Delivery Partner Guidelines<\/a>\n                            \n          <\/li>\n              <\/ul>\n    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fc6bc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fc6bc2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3127227\" data-id=\"3127227\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7633f87 elementor-widget elementor-widget-heading\" data-id=\"7633f87\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Driver \/ Delivery Partner Guidelines<br><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0279f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0279f9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3b686d\" data-id=\"d3b686d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b6f483 elementor-widget elementor-widget-spacer\" data-id=\"6b6f483\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6c73ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6c73ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4b96d7\" data-id=\"a4b96d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a5dded elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"1a5dded\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"696\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2.png\" class=\"attachment-full size-full wp-image-104612\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2.png 1920w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2-250x91.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2-700x254.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2-768x278.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2-1536x557.png 1536w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2-18x7.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25194731\/code-of-conduct-hero-driver1-d%40x2-120x44.png 120w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c98b2ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c98b2ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f30f85c\" data-id=\"f30f85c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa5d1f2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"aa5d1f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"525\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2.png\" class=\"attachment-full size-full wp-image-104613\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2.png 961w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2-250x137.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2-700x382.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2-768x420.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2-18x10.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2019\/11\/25202712\/code-of-conduct-hero-driver1-m%40x2-120x66.png 120w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a823fb1 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a823fb1\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9af0b9a\" data-id=\"9af0b9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a43369 elementor-widget elementor-widget-html\" data-id=\"7a43369\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"gr-g-langBtnGrp\">\n    <div class=\"gr-g-langBtnGrp--btn gr-g-langBtnGrp--btn--active\">\n        <div class=\"gr-g-langBtnGrp--btnInner\">\n            <a href=\"#\">EN<\/a>\n        <\/div>\n    <\/div>\n    <div class=\"gr-g-langBtnGrp--btn\">\n        <div class=\"gr-g-langBtnGrp--btnInner\">\n            <a href=\"https:\/\/www.grab.com\/ph\/terms-policies\/driver-guidelines-tl\/\">TL<\/a>\n        <\/div>\n    <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-373c430 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"373c430\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6879648\" data-id=\"6879648\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19f51e8 elementor-widget elementor-widget-heading\" data-id=\"19f51e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Grab maintains a zero-tolerance policy towards violations of the Driver Guidelines that we hold our independent driver and delivery-partners accountable to as part of our Grab community. This Guideline was developed to help create a safe and enjoyable environment for everyone. It provides details. It provides details of infringements  that may result in suspension or termination of user access to the Grab platform, including any of its partners, subsidiaries, or any affiliated platform.\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-caa0a19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"caa0a19\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f2a043\" data-id=\"6f2a043\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fd3a0b elementor-widget elementor-widget-text-editor\" data-id=\"6fd3a0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><strong><a href=\"https:\/\/moveit.com.ph\/move-it-guidelines\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-105255\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED-250x239.png\" alt=\"\" width=\"81\" height=\"77\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED-250x239.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED-700x670.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED-768x735.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED-13x12.png 13w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED-120x115.png 120w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/12\/2025\/03\/12134649\/NEW_LOGO_MIxGRAB_RED.png 1502w\" sizes=\"(max-width: 81px) 100vw, 81px\" \/> <\/a><\/strong><strong><a href=\"https:\/\/moveit.com.ph\/move-it-guidelines\/\">Click here<\/a><\/strong><span style=\"font-weight: 400;\"> to view the <\/span><b>Ka-Move It Guidelines. <\/b><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-997cb4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"997cb4e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-384cb74\" data-id=\"384cb74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f547faa elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"f547faa\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2571\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2571\" aria-expanded=\"false\">Stay Safe And Follow The Law<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2572\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2572\" aria-expanded=\"false\">Respect Our Grab Users<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2573\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2573\" aria-expanded=\"false\">Be a Good Grab Citizen<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2571\" aria-expanded=\"false\">Stay Safe And Follow The Law<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2571\" tabindex=\"0\" hidden=\"false\"><h3><span style=\"color: #00b140\"><strong>Maintain proper documentation to drive.<\/strong><\/span><\/h3><p>You must hold a valid national driving and vocational license at all times and other permits as may be required by the relevant authorities. You and your vehicle must also be covered with valid insurance as stipulated by local regulations. Be truthful about your criminal record. It is your responsibility to update and resubmit your documents when they expire, if they are revoked or as and when requested by Grab.<\/p><p data-toggle=\"modal\" data-target=\"#modal11\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Driving without a valid driving license or vocational license\u00a0(not including cyclists and walkers)<\/li><li>Using false document to sign up as a driver<\/li><li>Driving without valid required vehicle requirements from LTO and LTFRB<\/li><li>Non-Compliance to any other LTFRB requirements<\/li><li>Exterior and in car advertisements while in transit without a proper permit from LTFRB processed through Grab (includes but is not limited to sampling, car and bike wraps, car and bike boards)<\/li><li>False declaration of criminal record<\/li><li>Inactive on platform &gt;60 days<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Assault, harassment or abuse of any kind will not be tolerated.\u00a0<\/strong><\/span><\/h3><p>The following behaviours are prohibited on our platform: Attempted or actual physical assault, verbal or physical sexual harassment, rape, murder, kidnapping, threats and intimidation, and sexual advancement between drivers and users, whether consensual or otherwise. Do not ask overly personal questions or comment on anyone\u2019s appearance. You are strictly prohibited from contacting your passenger after the trip for personal reasons. In a dispute, do not take matters into your own hands.<\/p><p data-toggle=\"modal\" data-target=\"#modal12\"><strong>Examples of Infringement<\/strong><\/p><p>Committing the following towards all Grab users and Grab employees:<\/p><ul><li>Attempted or actual criminal acts on the platform including physical\/sexual assault, rape, murder, or kidnap<\/li><li>Attempted or actual sexual advancement<\/li><li>Explicit staring, leering, or gestures<\/li><li>All forms of verbal or written &#8211; sexual or non-sexual harassment\/threat\/intimidation via phone calls, messaging apps, social media including but not limited to asking personal questions or commenting on appearance<\/li><li>Use of vulgar, rude, or inappropriate words in any form<\/li><li>All forms of physical or in-person harassment<\/li><li>Contacting or stalking users after bookings are completed for personal reasons either online or in-person<\/li><\/ul><p data-target=\"#ul11\">See more<\/p><hr \/><h3><span style=\"color: #00b140\"><strong>Do not commit crimes.<\/strong><\/span><\/h3><p>You may be penalised under the prevailing law if you commit any criminal acts such as theft, robbery, possession of illicit materials or weapons, acts of vandalism or damage to property. We will work closely with law enforcement agencies to investigate and prosecute offenders.<\/p><p data-toggle=\"modal\" data-target=\"#modal13\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Criminal offences under State Law<\/li><li>Driver partner is under investigation for a criminal offense by the authorities<\/li><li>Intentional damage or vandalism to Grab user\u2019s or company\u2019s property<\/li><li>Failure to comply with regulations\/instructions as required by Grab or the government<\/li><li>Cash on Delivery (COD) &#8211; Failure to remit amount owed from completion of COD services within the agreed period.<\/li><li>Return to Sender (RTS) &#8211; Failure to return the item to the sender within a given timeframe<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Follow road safety laws.<\/strong><\/span><\/h3><p>Do not commit traffic violations or drive in a reckless manner that endangers the lives of our users and other road users. This includes complying with speed limits, obeying road signals and traffic lights, using hands-free kit while driving or riding, ensuring your users wear a seatbelt. You should always wear a seatbelt or a helmet. Avoid driving or riding long hours and take sufficient breaks. If you are involved in an accident with a user on board, you are required to lodge a police report for record purposes.<\/p><p data-toggle=\"modal\" data-target=\"#modal14\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Causing injuries\/ permanent disability\/ death to users, third parties or pedestrian(s)<\/li><li>Violating traffic regulations including but not limited to:<ul><li>Causing injuries\/permanent disability\/death to users, third parties or pedestrian(s)<\/li><li>Operating vehicle without a valid license or insurance<\/li><li>Driving or riding above the speed limit on roads or footpaths<\/li><li>Driving or riding without a seatbelt\/helmet<\/li><li>Distracted driving or riding<\/li><li>Driving or riding while fatigued<\/li><li>Reported unsafe driving\/riding behaviour<\/li><li>Intentionally concealing vehicle registration plate<\/li><\/ul><\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Alcohol, drugs and weapons are not tolerated.<\/strong><\/span><\/h3><p>Do not consume drugs or alcohol while you are on the Grab platform. Illegal substances, open containers of alcohol and weapons are not permitted in your vehicle. If a user or member of the public believes you may be under the influence of drugs or alcohol, they have the right to end the booking immediately and alert Grab or the authorities. Do not accept or deliver illegal items\/dangerous goods, including any special requests from users for goods and\/or services that are not part of Grab\u2019s services. If you have reason to suspect the nature of the contents of your parcel, please notify Grab and the authorities.<\/p><p data-toggle=\"modal\" data-target=\"#modal15\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Possession of any weapon such as guns, pepper spray, batons, or knives<\/li><li>Possession of drugs or any illegal drug-related offences<\/li><li>Being under the influence of drugs or alcohol during a Grab booking<\/li><li>Intentional or attempted usage of the Grab platform as a proxy for criminal activities such as drug trafficking, money-laundering, transportation of illegal goods and items<\/li><li>Accepting items for delivery other than those allowed by the service without reporting to Grab\/authorities: (a) illegal\/suspicious items (e.g. illegal drugs), (b) dangerous goods (e.g. weapons), (c) items deemed prohibited in GrabExpress waybill or (d) any other item prohibited by law<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Look after your vehicle.<\/strong><\/span><\/h3><p>Maintain your vehicle in a good operating condition, in accordance with industry safety standards and local regulatory requirements. Make sure you only use the vehicle that is registered with Grab.<\/p><p data-toggle=\"modal\" data-target=\"#modal16\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Complaints on condition of your safety equipment (seatbelt \/ helmet)<\/li><li>Internal\/external damage on vehicle affecting quality or safety of the vehicle (e.g. windscreen cracked, door or windows not working, air conditioning not working)<\/li><li>Driving a different vehicle\/plate\/account than the one indicated in the app<\/li><li>Driving or riding a different vehicle\/plate\/account than the one indicated in the app<\/li><li>Permitting any other person to use your vehicle or license to do Grab bookings on your behalf<\/li><li>Not using the correct mode of transport\/delivery as registered with Grab<\/li><li>Sharing or pooling of vehicle during bookings\/deliveries<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Practise Good Hygiene.<\/strong><\/span><\/h3><p>Operations with Public Health Safety Protocols were set by the IATF-EID to promote public health and ensure the risk of exposure to COVID19 virus is minimized, if not, avoided. Maintain good personal hygiene at all times. Please do your part to ensure a safe environment for your customers, your family, and yourself. Regularly refer to latest official guidelines for requirements on personal and vehicle cleanliness.<\/p><p data-toggle=\"modal\" data-target=\"#modal17\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Driver-Partner failed to comply with Safety and Health Protocols in accordance with Road Safety and Government guidelines.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2572\" aria-expanded=\"false\">Respect Our Grab Users<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2572\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #00b140\"><strong>Respect the privacy of our Grab users.<\/strong><\/span><\/h3><p>You MUST keep confidential all personal data (i.e. name, mobile number and address) that comes into your possession. Unauthorised collection, use or disclosure of personal data of our users is strictly prohibited. It is your responsibility to comply with local privacy laws and regulations should you choose to use personal in-vehicle cameras.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal21\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Sharing, distributing and\/or publishing a user\u2019s or entity\u2019s personal identifiable information without their consent or in a defamatory nature<\/li><li>Illegal recording of audio or video of users (e.g. through concealed or disguised recording devices)<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Do not discriminate.<\/strong><\/span><\/h3><p>You shall not refuse to provide services or make derogatory comments about anyone based on their race, religion, nationality, political views,\u00a0 disability, sexual orientation, gender or, gender identity, age or any other characteristic.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal22\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Refusing or cancelling a booking based on the user\u2019s characteristic(s)<\/li><li>Use of any remarks either verbally or through text messages that could comment on a persons race, religion, nationality, political views, disability, sexual orientation, gender, age or other characteristics<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Be fair to our Grab users.<\/strong><\/span><\/h3><p>Honour a booking that you have accepted and do not unreasonably cancel jobs or transfer a job to someone else. Discuss and agree with the user before taking an alternative route. Honour all promo codes and discounts given to users. You shall not have another person or pet inside your vehicle while you are on the Grab platform. Wait for your user for a reasonable amount of time.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal23\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Picking up passenger with another passenger in the vehicle for non-GrabShare rides<\/li><li>Dropping off delivery with another user in vehicle<\/li><li>Requesting another driver to pick up passenger or passenger to ride with another driver<\/li><li>Overcharging by collecting a higher fare stated on the app or meter, entering a wrong surcharge, or setting your own fare not in accordance with the rates in the Grab app<\/li><li>For GrabTaxi bookings, failure to turn on taxi meter during the booking<\/li><li>Cancelling a booking without a valid reason or giving a false reason (e.g. \u201cRestaurant is closed)<\/li><li>Asking user to exit the vehicle before booking is complete<\/li><li>Not dropping user or delivery at destination without reasonable cause<\/li><li>Making an unnecessary detour (e.g. to fill fuel)<\/li><li>Collecting cash for non-cash (e.g. GrabPay) bookings<\/li><li>Not honoring promos or discounts given to users<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Be well-mannered with our Grab users.<\/strong><\/span><\/h3><p>Be properly and decently attired at all times. Wear your Grab delivery attire, if applicable. Be polite in your interactions with our users and accede to reasonable requests from users such as adjusting the air-conditioning or radio volume, and assisting passengers with luggage when requested. Users also have a right to a clean, smoke-free ride.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal24\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Smoking during bookings (e.g. in the vehicle or when making a delivery)<\/li><li>Inappropriate attire (e.g. shorts\/sleeveless shirts\/slippers)<\/li><li>Dirty or unhygienic (interior or exterior) vehicle such as cigarette or any uncomfortable smell<\/li><li>Failure to adhere to passenger\u2019s request to lower the radio volume or roll the car windows down<\/li><li>Verbal in-person exchange of words that are deemed overtly personal which includes attempts to obtain another person\u2019s phone number, home address, daily activities and routine, other personal non-sexual information<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Ensure a seamless experience.<\/strong><\/span><\/h3><p>Communicate with and wait for your passenger at the correct pick-up point and allow them to alight at the chosen drop-off point. Confirm your passenger\u2019s identity before driving off. Agree with your passenger on the route to take. Only complete the booking after the passenger has alighted from the vehicle or after the order has been delivered. Do not solicit users to make an off-platform booking or recommend other ride booking apps to them. Do not tamper with your food or delivery items, and ensure they are stored in the appropriate delivery bags.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal25\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Forcing passenger to be picked up\/dropped off at non designated location<\/li><li>Forcing users to cancel booking without a valid reason<\/li><li>Failure to pick up or drop parcel at designation location<\/li><li>Intentionally picking up another driver\u2019s passenger<\/li><li>Intentionally preventing other drivers from picking up passengers \/ fulfilling orders<\/li><li>Making an off-platform booking with users<\/li><li>Changing route without passenger\u2019s permission<\/li><li>Promoting other services during service to user<\/li><li>Soliciting for\/with passenger\/customer\/merchant\/other driver-\/delivery-partners<\/li><li>Tampering of food or delivery items<\/li><li>Inability to issue waybill and proper proof of pick-up, proof of delivery photos<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>In case of emergency\u2026<\/strong><\/span><\/h3><p>Always call the authorities first. Once all parties are safe and authorities have been notified, contact Grab to report the incident. You will be penalised using Grab Emergency Hotline for Non-Emergency matters<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal26\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Failing to inform Grab within 48 hours of a road traffic accident<\/li><li>Intentionally evading responsibility towards users including affected third party after accident occurs<\/li><li>Intentionally using Grab Emergency Hotline for non-emergency matters<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2573\" aria-expanded=\"false\">Be a Good Grab Citizen<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2573\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #00b140;\"><strong>Act in good faith.<\/strong><\/span><\/h3><p>Do not cheat or defraud Grab or any of its partners, subsidiaries, or any affiliated platform by any method such as sharing or creating duplicate accounts. Use only the official Grab application downloaded from the Google Play\/Apple Store. Do not keep applications or devices with the potential of modifying Grab\u2019s intended user experience. This includes location spoofing applications, rooted\/jailbroken\/modified devices and\/or xposed frameworks. Do not complete a booking without picking up the user or order. Always provide truthful information when creating \/accessing your account, or disputing charges or fees. Use offers and promotions only as intended. If your user leaves their belongings behind, you are required to inform Grab and make every effort to return the item to the user or Grab. Do not key in additional charges that were incurred from additional services that are not part of Grab. Make sure to maintain a positive balance in your cash \/credit wallets. Grab-related transactions shall pass through the cash and credit wallet, whether it be in the form of top-ups or clawbacks.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal31\"><strong>Examples of Infringement<\/strong><\/p><ul id=\"ul31\" class=\"ul-violation\"><li>Any form of gaming incentives, fares and other earnings component. This includes but is not limited to conspiracy with passenger\/merchants\/drivers\/peer\/Grab employee and creating false bookings\/accounts with fellow driver.\u00a0Example: Abuse of cancellations.<\/li><li>Retaining possession of passenger property left behind in vehicle for more than 24 hours after confirming with Grab<\/li><\/ul><hr \/><h3><span style=\"color: #00b140;\"><strong>Respect our Grab staff.<\/strong><\/span><\/h3><p>Be cooperative and do not abuse, threaten or harass our Grab staff in our premises, over the telephone or on social media. These acts include unauthorised photo\/video-taking, stalking and asking for contact details.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal32\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Insulting or threatening Grab or its employees in all forms<\/li><li>Exposing Grab or its employees on Social Media<\/li><\/ul><hr \/><h3><span style=\"color: #00b140;\"><strong>Maintain good behaviour on the platform.<\/strong><\/span><\/h3><p>Excessive cancellations, low acceptance rates, low completion rates and low ratings have been linked to fraud and safety issues. Keep your Cancellation Rate, Acceptance Rate, Completion Rate and Driver Rating in accordance with the prevailing policy.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal33\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Driver rating falls below 4.5<\/li><li>Low completion rate<\/li><li>High volume of driver induced passenger cancels<\/li><li>High cancellation rate<\/li><li>Low acceptance rate<\/li><\/ul><hr \/><h3><span style=\"color: #00b140;\"><strong>Be open to feedback and training.<\/strong><\/span><\/h3><p>We value the feedback of both our users and driver-partners. We continuously evaluate a driver\u2019s driver-partner\u2019s performance and provide feedback accordingly. You may be required to attend training sessions organised by Grab to improve your service levels.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal34\"><strong>Examples of Infringement<\/strong><\/p><ul><li>Failure to attend refresher sessions as necessary<\/li><li>Failure to complete any mandatory training<\/li><\/ul><hr \/><h3><span style=\"color: #00b140;\"><strong>Reporting of Concerns: Grab Employees<\/strong><\/span><\/h3><p><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#363a45;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">Please note that this channel is for reporting of fraud\/wrongdoings by Grab employees only. For violations by other parties such as Grab drivers, consumers or merchants, you may report them through the Grab FairPlay programme <\/span><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/360001741447\"><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#ff0000;font-weight:normal;text-decoration:none;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;\">here<\/span><\/a><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#363a45;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">. For all other issues, please report them through the Help Centre. You may refer <\/span><a href=\"https:\/\/help.grab.com\/driver\/en-ph\/900006390783-How-to-report-an-issue-via-the-Help-Centre\"><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#ff0000;font-weight:normal;text-decoration:none;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;\">here<\/span><\/a><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#363a45;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\"> for a guide on how you can submit a report on the Help Centre. Make sure to use the correct channel when reporting an issue so we can help you out as soon as we can.<\/span><\/p><p>You may report any suspected fraud\/wrongdoing by Grab employees via the following means. Please note that this channel is for reporting of fraud\/wrongdoings by Grab employees only.<\/p><ul><li>Email: <a href=\"mailto:whistleblowing@grab.com\">whistleblowing@grab.com<\/a><\/li><li>Online reporting tool: <a href=\"http:\/\/grb.to\/whistleblow\">grb.to\/whistleblow<\/a><\/li><\/ul><p>Grab shall observe the following principles with regards to any such concerns\/issues raised in good faith:<\/p><ul><li>Confidentiality: All reports made and the identities of the whistleblowers will be kept strictly confidential, to the extent allowed by law and the needs of the investigation.<\/li><li>Retaliation: Grab does not tolerate any form of retaliation, reprisal or harassment against whistleblowers.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ebe9bc elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"9ebe9bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44adb29\" data-id=\"44adb29\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd2aa4c elementor-widget elementor-widget-html\" data-id=\"bd2aa4c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal11\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Driving without a valid driving license or vocational license (not including cyclists and walkers)<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspend until submission of valid license<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Driving without valid required vehicle requirements from LTO and LTFRB<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspend until submission of valid requirements<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Non-Compliance to any government \/ regulatory requirement, such as the relevant Memorandum Circulars of the LTFRB on TNVS \/ and holders of Certificate of Public Convenience, and Tourist Franchise holders for GrabCar and Rent by Grab, and any relevant issuance by the DICT on Delivery Service Providers.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                  <li>Second Offence: <em>BAN - name and license number to be submitted to LTFRB<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Exterior and interior car or motorcycle advertisements while in transit without a proper permit from the relevant regulatory body, such as the LTFRB and DICT, and not processed through Grab (includes but is not limited to sampling, car and bike wraps, car and bike boards).<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days, ad removal or permit required<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>False declaration of criminal record<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n               <li>\n                <p>Inactive on the platform for greater than 60 Days. Inactive means having less than 5 rides in the last 60 days.<\/p>\n              \n                <ul>\n                  <li>Action taken: <em>Restriction + Reboarding<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa251c6 elementor-widget elementor-widget-html\" data-id=\"fa251c6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal12\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Using vulgar, rude, or inappropriate words in any form (including Social Media) towards pax\/consumer\/merchant\/DP\/Grab employees<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>All forms of verbal or written harassment\/threat towards passenger\/merchant\/sender<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>All forms of physical or in-person harassment to passenger\/merchant\/sender and committing the following criminal acts on the platform: physical\/sexual assault, rape, murder, and kidnap<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Speak \/ behave in sexual manner to pax\/consumer\/merchant\/DP<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee0273 elementor-widget elementor-widget-html\" data-id=\"7ee0273\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal13\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Causing minor injuries or damages due to careless\/reckless driving<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Causing major injuries or damages and death due to careless\/reckless driving<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Driver has a criminal offense or is under Investigation by the authorities<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n               <li>\n                <p>Failure to remit amount owed from completion of COD services within the agreed period.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n               <li>\n                <p>Failure to return the item to the sender within a given timeframe.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c088d32 elementor-widget elementor-widget-html\" data-id=\"c088d32\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal14\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Violation of any traffic rules and regulation.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 Days <\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Using product for something other than intended use of registered vertical (e.g. GrabCar to deliver goods or GrabFood to transport people)<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Stopped by police for riding without a helmet<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e26b7b elementor-widget elementor-widget-html\" data-id=\"5e26b7b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal16\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Driving a different vehicle\/plate\/account than the one indicated in the app<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Low quality vehicle i.e internal and external damages, cleanliness, smell and air-conditioning<\/p>\n                <p><em>Infringement for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 2 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>Suspension until they pass quality check<\/em><\/li>\n                  <li>Third Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Permitting any other person to use their vehicle, license of Driver Grab Application in doing Grab jobs<\/p>\n                <p><em>Infringement for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d67f748 elementor-widget elementor-widget-html\" data-id=\"d67f748\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal15\" role=\"dialog\" data-backdrop=\"false\">\n  <div class=\"modal-dialog\">\n    <div class=\"modal-content\">\n      <div class=\"modal-body\">\n        <div class=\"\">\n          <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n        <\/div>\n        <div class=\"display-flex\">\n          <p><strong>Infringement Category<\/strong><\/p>\n          <ol type=\"1\">\n            <li>\n              <p>Possession of drugs or any drug-related offences<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>Driving under the influence of drugs or alcohol<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>Accepting items for delivery other than those allowed by the service without reporting to Grab\/authorities: (a) illegal\/suspicious items (e.g. illegal drugs), (b) dangerous goods (e.g. weapons), (c) items deemed prohibited in GrabExpress waybill or (d) any other item prohibited by law<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>Possession of any weapon<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n          <\/ol>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da88a4d elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"da88a4d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5df5d8d\" data-id=\"5df5d8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77ad6be elementor-widget elementor-widget-html\" data-id=\"77ad6be\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal17\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              \n            <\/ul>\n               <li>                  \n                <p>Driver-Partner failed to comply with Safety and Health Protocols in accordance with Road Safety and Government guidelines. <\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension until Driver Partner complies. <\/em><\/li>\n                    <\/ul>\n               \n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-890d421 elementor-widget elementor-widget-html\" data-id=\"890d421\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal21\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Sharing \/ posting consumer\/merchant\/Grab employees info on Social media\/ Whatsapp\/ Open media<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4d5ed elementor-widget elementor-widget-html\" data-id=\"bf4d5ed\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal22\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Use of any remarks either verbally or through text messages that could comment on a persons race, religion, nationality, political views, disability, sexual orientation, gender, age or other characteristics<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dda4ef elementor-widget elementor-widget-html\" data-id=\"4dda4ef\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal23\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Picking up passenger with another passenger in the vehicle (non-GrabShare rides) or completing deliveries with a passenger (2W)<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                 \n                <\/ul>\n              <\/li>\n              <li>\n                <p>Not honouring promo codes \/ corporate bookings \/ special discounts for PWD, students, and senior citizens<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Invalid amount collection and negotiations - setting your own fares\/food price not in accordance with the rates in the Grab app, asking PAX to pay cash for GP bookings, not giving the correct change, asking consumer to pay for parking fee, and incorrectly editing the final fare<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>False reporting of valid reasons for cancels (e.g Restaurant is closed, vehicle broke down etc) as a way to cancel the booking<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                     <\/ul>\n              <\/li>\n              <li>\n                <p>Intentionally delaying trips by not following route suggestion in the map<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5019f elementor-widget elementor-widget-html\" data-id=\"0d5019f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal24\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Smoking in the car with the passenger onboard<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Cleanliness, Personal Hygiene and inappropriate attire\/gear. For delivery-partners: helmet, delivery bag, grab shirt or long sleeves\/jacket, and closed shoes. For driver-partners: decent or collared shirt, long pants, and closed shoes<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 1 day w\/ Retraining<\/em><\/li>\n                     <li>Second Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                      <li>Third Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-789c5e7 elementor-widget elementor-widget-html\" data-id=\"789c5e7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal25\" role=\"dialog\" data-backdrop=\"false\">\n  <div class=\"modal-dialog\">\n    <div class=\"modal-content\">\n      <div class=\"modal-body\">\n        <div class=\"\">\n          <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n        <\/div>\n        <div class=\"display-flex\">\n          <p><strong>Infringement Category<\/strong><\/p>\n          <ol type=\"1\">\n            <li>\n              <p>Tampering, damaging, or losing food or delivery items. Improper handling of food or delivery items<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                <li>Second Offence: <em>Suspension - 1 week<\/em><\/li>\n                <li>Third Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>For food delivery services - buying food items other than the ones indicated in through the app<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                <li>Second Offence: <em>Suspension - 1 week<\/em><\/li>\n                <li>Third Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>Inability to issue clear waybill or receipt and proper proof of pick-up, proof of delivery photos<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                <li>Second Offence: <em>Suspension - 1 week<\/em><\/li>\n                <li>Third Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>Intentionally picking up another driver's passenger<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                <li>Second Offence: <em>Suspension - 1 week<\/em><\/li>\n                <li>Third Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <li>\n              <p>Drop off passenger at non-designated locations<\/p>\n              <p><em>Actions for Infringement<\/em><\/p>\n              <ul>\n                <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                <li>Second Offence: <em>Suspension - 1 week<\/em><\/li>\n                <li>Third Offence: <em>BAN<\/em><\/li>\n              <\/ul>\n            <\/li>\n            <\/li>\n          <\/ol>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0285b2e elementor-widget elementor-widget-html\" data-id=\"0285b2e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal26\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Failing to inform Grab of a road traffic accident<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days w\/ Retraining<\/em><\/li>\n                  <li>Second Offence: <em>Suspension - 1 week w\/ Retraining<\/em><\/li>\n                  <li>Third Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n                   <li>\n                <p>Reporting fake incident or emergency<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n        \n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6624ebe elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6624ebe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a44f1d\" data-id=\"1a44f1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b1c6ef elementor-widget elementor-widget-html\" data-id=\"4b1c6ef\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal32\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Any form of harrassment and\/or threats towards Grab staff or external parties at GDC\/Grab Office <\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                  \n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4ecaa elementor-widget elementor-widget-html\" data-id=\"2f4ecaa\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal31\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Any form of gaming incentives, fares and other earnings component. This includes but is not limited to conspiracy with passenger\/merchants\/drivers\/peer\/Grab employee and creating false bookings\/accounts with fellow DAX.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Causing public disturbance or public nuisance due to driver's actions (e.g. driver-partners engage in unruly public behavior such as fighting or shouting)<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>For food delivery services - claiming food from a different branch<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n             \n              <li>\n                <p>Retaining possession of pax's property left behind in vehicle or failed deliveries for more than 48 hours<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension until returned<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Wilfully using modified app or 3rd party applications to commit fraud<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Falsification or forging of any document submitted to Grab or the regulators<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Selling\/lending Grab gear<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>False completion of trips - completing ride or order without arriving at actual pickup or dropoff point<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>[For 4W Drivers with Operators] Fraudulent use of GrabPay Wallet - Withdrawal\/transfer of money from GrabPay wallet without consent or authorization from your operator.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension until issue is resolved with your operator + 5 days delay before reactivation<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                    <\/ul>\n              <\/li>\n              <li>\n                <p>Negative Balance has not been paid<\/p>\n                <p><em>Sanctions<\/em><\/p>\n                <ul>\n                  <li>First: <em>Endorsement to Debt Collection Agency (90+ days)<\/em><\/li>\n                      <li>Second: <em>Deactivation (180+ days)<\/em><\/li>\n                <\/ul>\n              <\/li>\n                <li>\n                <p>Attending political rallies, demonstration, or campaigning while identifying oneself as Grab, or wearing Grab attire (whether when online or out of platform).<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First: <em>BAN <\/em><\/li>\n                        <\/ul>\n            <\/li>\n                <li>\n                <p>Incite, disturb, interfere or disrupt Grab operations, and any of its stakeholders which includes Drivers, Passengers, and Merchants.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First: <em>BAN <\/em><\/li>              \n                         <\/ul>\n                                     <\/li>\n                <li>\n                <p>Dissemination of false information or any other action that adversely affects Grab\u2019s reputation.s.<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First: <em>BAN <\/em><\/li>              \n                         <\/ul>\n              <\/li>\n                <li>\n                <p>Failure to comply on 2W gear quality check<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days + Training <\/em><\/li>\n                       <li>Second Offence: <em>Suspension - 5 days + Training<\/em><\/li>\n                        <li>Third Offence: <em>BAN<\/em><\/li>\n\n                       \n                    <\/ul>\n              <\/li>\n                <li>\n                <p>Failure to comply on Dax Selfie After Ride (DSAR) when triggered<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                   <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                       <li>Second Offence: <em>Suspension - 5 days<\/em><\/li>\n                        <li>Third Offence: <em>BAN<\/em><\/li>\n                        \n                          \n              \n                <\/ul>\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52fae26 elementor-widget elementor-widget-html\" data-id=\"52fae26\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal33\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Failure to achieve Grab's Policies related to quality<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - 3 days<\/em><\/li>\n                  <li>Second Offence: <em>Suspension - 5 days<\/em><\/li>\n                  <li>Third Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              <\/li>\n              <li>\n                <p>Multiple rejects for 4W<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>10 min timeout<\/em><\/li>\n                  <li>Second Offence: <em>20 min timeout<\/em><\/li>\n                  <li>Third Offence: <em>30 min timeout <\/em><\/li>\n                     <\/ul>\n        \n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54edba9 elementor-widget elementor-widget-html\" data-id=\"54edba9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"modal fade centered-modal\" id=\"modal34\" role=\"dialog\" data-backdrop=\"false\">\n    <div class=\"modal-dialog\">\n      <div class=\"modal-content\">\n        <div class=\"modal-body\">\n          <div class=\"\">\n            <span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span>\n          <\/div>\n          <div class=\"display-flex\">\n            <p><strong>Infringement Category<\/strong><\/p>\n            <ol type=\"1\">\n              <li>\n                <p>Failure to attend refresher sessions as necessary<\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Interview and Suspension - 5 days<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                <\/ul>\n              \n                     <li>\n                <p>Failure to complete any mandatory training <\/p>\n                <p><em>Actions for Infringement<\/em><\/p>\n                <ul>\n                  <li>First Offence: <em>Suspension - until required training has been completed<\/em><\/li>\n                  <li>Second Offence: <em>BAN<\/em><\/li>\n                \n                <\/ul>\n              <\/li>\n               \n            <\/ol>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy\/18310"}],"collection":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":237,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy\/18310\/revisions"}],"predecessor-version":[{"id":117942,"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/policy\/18310\/revisions\/117942"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/ph\/wp-json\/wp\/v2\/media?parent=18310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}