• PASSENGER
your guide to a successful ride
PICK UP YOUR PASSENGER
My passenger is late
If your passenger appears to be taking longer than 5 minutes, do contact them via a phone call or GrabChat to notify them of your arrival.
Picking up my passenger
If your passenger has not boarded your vehicle, please don't click 'Pick Up' as the fare will be charged to your passenger.
Confirming the drop-off location
Confirm the pick-up and drop-off locations with your passenger, so you can avoid costly detours.
Using GrabChat for free messaging
Save money on calls or text messages. Use GrabChat to communicate with your passenger.
GrabPay or not?
Always check the payment mode at the start and at the end of the ride. If it’s GrabPay, do NOT accept cash.
DURING THE RIDE
What about tolls?
Do inform your passenger on the additional toll charges before passing any toll.
DROP OFF YOUR PASSENGER
Declaring the fare
Before you click ‘Complete Ride’, always inform your passenger on the fare breakdown and final fare.
When does it end?
The moment you click ‘Drop Off’, the fare will be charged to your passenger, so only do so when the ride is completed.
your guide to an excellent ride(which might also save you money)
BOOKING A RIDE
Checking my payment mode
Paying by cash? GrabPay? Make sure you have the right selection before booking.
Did I choose the right drop-off?
Ensure that you have selected the correct drop-off location to avoid disputes with the driver (going to the wrong destination could result in additional charges).
Oops, I’m running late
Do inform your driver if you need them to wait longer than 5 minutes. Please be considerate as time spent waiting affects the driver’s livelihood.
Using GrabChat for free messaging
Save money on calls or text messages. Use GrabChat to communicate with your driver.
DURING THE RIDE
What about tolls?
All toll charges incurred during your ride will be added to your base fare.
END OF THE RIDE
My total fare is...
Always check and confirm your payment mode and the total fare with the driver before alighting the vehicle.