What is GrabTaxi?
GrabTaxi is a smartphone-based taxi booking and dispatching service. Our vision is to revamp the Philippines’ taxi industry, making it a safer and more efficient means of transport we can all be proud of.
Why should I use GrabTaxi?
GrabTaxi improves the way passengers hail taxi drivers and the way taxi drivers look out for passengers. Our 3 unique selling points are:
- Speed: GrabTaxi lets you find the taxi nearest you in less than a minute with just two taps! Waiting for your driver is also reduced as the algorithm in choosing the best driver for you is always the closest interested driver.
- Safety: GrabTaxi provides you transparency in information of your taxi booking – driver’s name, plate number, phone number, and estimated fare. Track your driver as you wait for him and “share-your-ride” on Facebook, Twitter, email, or SMS so your loved ones are assured of your route and arrival!
- Certainty: Just open the app and know how many taxis are near you. Subsequently, we provide you instant confirmation on the status of your booking!
How does GrabTaxi work?
Check out the “How It Works” section to know more.
How do I start making a booking?
What phones and OS are compatible with the app?
As long as you have either a Google Android, Apple iOS smartphone or tablet, then you’re good to go!
Where is GrabTaxi available?
We have drivers everywhere around Metro Manila, Cebu City, Davao City, Iloilo City, Bacolod City, and Baguio City! We’re adding more locations to the list, so stay tuned to our site and social networks for updates!
Why do I need to submit my phone number to register?
For first time users, we will be giving you an activation code to the number you’ve provided for us to ensure the authenticity of your number. This is also important for us or drivers to get in touch with you when picking you up.
How much does it cost?
Our drivers are trained to turn on the meter once the passenger is inside the taxi. All you have to pay is the metered fare (based on LTFRB) and an additional booking fee, which varies per city. Check your app to learn more about our booking fees.
Why is there a booking fee?
The reason for a booking fee is for drivers to be able to cover their expense in going to where you are. Remember, drivers only start their meters once you’re inside the taxi. In addition, we provide you speed, certainty, and safety. We will provide you the best taxi booking service in Manila and we promise to continuously serve you better every time.
I booked a taxi and my driver never arrived! What do I do?
We provide you with your driver’s information so feel free to call your designated driver. If any problems occur, email us at email@example.com and we will investigate this for you.
What is GrabCar?
GrabCar is a car-booking app that revolutionizes the way you move by sending a private vehicle along your way at the tap of a button! A brainchild of Grab, Southeast Asia’s leading transportation technology app, GrabCar is your new favorite ride in the metro. We take you where you want to go in chauffeur-style service. With GrabCar, you don’t just book a ride– you book an experience.
What are GrabCar vehicles?
In accordance to the Department Order No. 2015-011, Transport Network Vehicles are Sedans, AUVs, SUVs, or other similar vehicles that are not more than 3 years old from date of manufacture upon registration with a TNC. Vehicles may, however, operate for up to 7 years from date of manufacture.
Sedans and Compact vehicles fall under GrabCar, while Executive Sedans and AUVs and SUVs fall under GrabCar+. We do not accept pick-ups and vans.
What are the GrabCar fares?
Simply input your pick up and drop off location, and the app automatically computes the fares at the fairest rate! Note that the fare is fixed– regardless of route and trip duration!
What are Rush Hour Rates?
The Rush Hour Rate is a temporary increase in GrabCar fares to make sure we can accommodate all GrabCar riders. For example, on rush hours, our rates may go up to 1.5 or twice the standard rate.
Do I have to download another app for GrabCar?
No, simply use your existing Grab app and select the relevant GrabCar icon at the bottom to make a GrabCar booking
What are the vehicle models?
Some examples of our existing fleet include:
- GrabCar: Toyota Vios, Hyundai Accent, Honda City, Mitsubishi Mirage, Mitsubishi Lancer
- GrabCar+: Toyota Fortuner, Mitsubishi Montero, Nissan Teana, Hummer
What is GrabExpress?
It is premium delivery service that we are currently running to provide convenience to our customers. By booking on the app, you can send items such as documents, parcels, and gifts to your business partners or loved ones.
How do I use GrabExpress to book?
Turn on the Grab app and tap the Express icon. Indicate the pick-up and drop-off location and tap NEXT. Key in the Recipients Name and Number and a short description of the goods. Confirm your booking.
A biker will be allocated to you. His name and number is provided – if you have any further instructions, kindly call/text him.
Send the share ETA to your Recipient for him/her to anticipate the biker’s arrival Ensure the Document/Package has the Recipient’s name, number, and exact address clearly indicated. It should also be well packed for safe transportation
How is GrabExpress different from your other products like GrabTaxi and GrabCar?
How is GrabExpress different from other courier services?
We provide an on-demand delivery service with real-time tracking and notifications.
Can GrabExpress do advanced booking or keep a parcel overnight for next day delivery?
GrabExpress is currently an on-demand service that picks up and delivers immediately after a booking confirmation
Does GrabExpress deliver outside of Metro Manila?
No, we currently only have service inside Metro Manila
Will my package be safe?
All bikers who have signed up to provide the delivery service for GrabExpress are qualified riders and have NBI clearances. In the unfortunate event that something happens to your parcel, rest assured that you are covered by insurance up to P2000.
What is GrabCar?
GrabCar is a car-booking app that revolutionizes the way you move by sending a private vehicle along the passenger’s way at the tap of a button! A brainchild of Grab, Southeast Asia’s leading transportation technology app, GrabCar is the new favorite ride in the metro. We take passengers where they want to go in chauffeur-style service.
What are GrabCar vehicles?
What are the GrabCar fares?
Passengers simply input their pick up and drop off location, and the app automatically computes the fares at the fairest rate! Note that the fare is fixed–regardless of route and trip duration!
What are Rush Hour Rates?
The Rush Hour Rate is a temporary increase in GrabCar fares to make sure we can accommodate all GrabCar riders.
Do I have to be the owner of the vehicle?
Upon sign up, the name and documents/requirements of the applicant should be the vehicle owner. You may apply for the vehicle owner as long as you have all his/her documents and requirements.
How do Grabbers pay?
Grabbers can pay through cash and cashless payment options (credit and debit cards). When you get a request, you’ll know the payment option the rider has chosen.
How much do I earn?
You get 80% of the fare, while GrabCar charges for 20% of the total fare for the use of the system.
What are trip incentives?
Every now and then, we give our GrabPeers bonuses for their loyalty and service to our GrabCar riders. Trip incentives are promotional and temporary, based on market demand, driver performance, and other factors.
I’m ready to be a Peer! How do I apply?
We’d be thrilled to have you with us. Just fill out the form above to get started.
After you’ve submitted your requirements, we’ll send you an email with your Peer Information Session (PIS) schedule.
Starting September 7, information sesssions will be held from Monday to Friday at 12/F Wilcon IT Hub, 2251 Chino Roces Ave., Makati City. All sessions are by appointment only. You are required to bring a printed E-mail invitation to be allowed inside the training area. No exemptions.
Can’t find what you are looking for?
What is Grab for Work?
Grab for Work is our business transportation solution that helps you maximise productivity while providing flexibility and insights to your company. It allows companies to log in online to set up groups, track transport spends, manage ride policies and enable group payments.
What are the key features and benefits of Grab for Work?
Refer to our home page for more information.
How does Grab for Work work?
You can manage your company or team rides better via our group feature online.
Log in via www.grab.com/work and set up Grab for Work in 3 simple steps
1. Log in with your Grab account
2. Set up a group
3. Invite your employees via their work email
Once you are done, your employees can ride with Grab and link their business-tagged rides to your group!
You will also have the option to set ride policies and enable payment options (credit card) to help you manage the way your employees travel.
I am an existing Grab user. How do I sign up?
You can log in via www.grab.com/work with the mobile number that you registered on the Grab app and create a group with a work email address to get started!
I am a new Grab user. How do I sign up?
You will need to download the Grab app via Google Play or Apple App Store on your mobile device to create your account. Log in via www.grab.com/work with the mobile number that you have registered on the Grab app to get started!
What details do I need to provide?
You will need to provide the following to create a group for Grab for Work:
1 Company name, address and work email address (e.g. firstname.lastname@example.org).
2. Employee details: name and eligible work email addresses.
3. Corporate card details (optional)
Where is this service available?
Grab for Work is available in all 6 countries that Grab is operating in (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).
How do I sign up if I have a regional presence?
You can choose to set up Grab for Work groups in any country you operate from.
What are the vehicle types and costs?
We have a variety of vehicle types (bikes, standard taxis, standard cars, executive cars, 6 to 13-seaters) and options for all business needs and budgets across Southeast Asia. Availability of vehicle types vary in each country. Please refer to grab.com for more information.
How do my employees make a booking?
Download the Grab app and make bookings as per normal rides. Do remind your employees to tag their rides using their Grab for Work group tag and to choose the preferred payment method (if your company has enabled this option).
What is a group?
A group is a selection of people that can share Payment Methods and Ride Policies. You can create groups by company, cost center, department or team.
How do I create a group?
Log in via www.grab.com/work to start a group. You will become the default Admin.
How do I delete a group?
Go to the profile tab and click on edit. You can deactivate the group and delete it.
What can I do as an Admin?
Admins can access the group’s trip history, manage group payments or set ride policy settings for the group.
What can I see as an Admin?
You can only see ride details that are tagged to the group by your group members. You will not be able to view their personal rides.
Can I add more Admins?
For business continuity, it is advised to have multiple Admins in each group.
You can do so in two simple steps:
1. Add members to the group
2. Promote activated members as Admins.
They will receive an in-app notification of the promotion with no further action required.
How do I change our Admins?
An existing Admin will need to designate someone else as an Admin before removing him/herself.
How do I add or delete members to/from the group ?
Click on the “Manage Members” tab. You can do an individual or bulk CSV upload. Required fields include employee’s name and work email address.
How many members can I add to a group?
We strongly advise adding a maximum of 30 members to a group for optimal search and organizational effectiveness.
Manage your members’ rides
What is a Grab for Work tag?
A tag is used to categorise your members’ rides to your Grab for Work group.
There is an option to switch between personal, business and group tags in the Grab app
How do I enable the tag on members’ Grab app?
Set up a group. Add members and the group tag will appear in your members’ Grab app once they have activated their accounts successfully.
Manage your members’ ride policies
What are ride policy settings?
You can decide how your members should travel by time and date.
How do I restrict by time / day?
You can click on the “Ride Policy” tab and customize the policy by time and date.
What happens if my member takes a ride outside of my ride policy settings?
Your member will get an in-app notification that restricts them from making the booking unless they tag their ride as personal or use other payment methods.
Pricing & billing
How much does Grab for Work cost?
Grab for Work is FREE for self-serve accounts.
How do I opt for the monthly direct billing option?
Monthly direct billing is available only for companies who meet our eligibility criteria.
Are there any corporate rates?
Grab offers competitively priced fares for all ride and fleet options to suit your budget needs.
We do not offer corporate rates at the moment but we do work with partners to offer rebates (especially for corporate card holders) and other perks!
Can I pay for more than one employee using the same corporate credit card?
Yes. Just click on the ‘Payments’ tab and add, edit, delete your corporate credit cards.
Can I limit the number of employees who use the corporate credit card?
Yes, you can decide which member or groups can charge their rides directly to the corporate credit card.
What is the maximum number of members who can share a corporate card?
You can share a corporate credit card with a maximum of 5 group members. Please notify your issuing bank in advance on this group payment option. Contact our sales team if you need to enable corporate card sharing for more than 5 members.
Can my members see the credit card details?
Members will see a masked credit card option with only the last 4-digits visible.
Is GrabPay safe and secure?
Security is our top priority and we partner with leaders in the payments industry who have the highest safety standards and adhere to global payment guidelines.
What is the merchant category code?
GrabTaxi Pte Ltd is registered under the Merchant Category Code 4121, for Taxicabs and Limousines.
How do I download a statement?
Click on the ‘Rides’ tab. Choose your date range and click “Download Statement”. The statement will be emailed to your registered email.
What kind of trip information is available on the group statement?
Only Admins are able to view and download the statements for a group.
Our statements are fully compliant with audit standards and contain the following:
Ride Distance (km)
Trip Code, Trip Description (optional)
Can I download statements by departments?
If you have created groups by departments, simply download statements for each group.
Can I auto-send statements on a scheduled basis?
Yes. Statements can be auto-sent to your email inbox weekly or monthly. Enable this under the “Settings” tab.
When are the auto-scheduled statements sent to me?
The statements will be sent to you on the first day of every week or month.
I am having technical issues. Who do I contact?
Please contact corporate support
Manage business rides
What are the business features available?
A. Categorizing your ride
Tag your rides as personal, business or group in the Grab app to manage your rides.
B. Trip description field
You can choose to add trip details while you are tagging and they will be reflected on your ride statement.
C. Auto-schedule ride statements for claims
Manage the way you receive your business rides statement under Tag Management in Settings. You can add a work email, preferred credit card and enable weekly or monthly statements to be sent straight to your inbox for tagged rides.
D. Concur (optional)
If your company is on Concur, link rhe two apps together and you can send your ride receipts directly to Concur. Check our Concur section below on how to get started!
How do I set up a business account?
Set up a business account via your Grab for Work group. Refer to Admin section on registration.
Can I use Grab for my business trips abroad?
Yes, you can use the same app to book on-demand rides in the 6 countries that Grab operates in: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.
I received a Grab for Work group invitation. What should I do next?
Your colleague has added you as a member of their group. You should receive an email with a link where you can activate your account. It will redirect you to an online login page and prompt you to input the mobile number that is linked to your Grab account.
Can my company see my personal rides?
No, your company can only see the rides you have tagged as work group rides via the in-app group tag.
How do I link Grab to my Concur account?
Download the Concur app and head to the section “Connect to Apps”. Search for Grab and click “Connect’. Download the Grab app if you haven’t done so. You will be redirected to an online login; log in with the mobile number that is linked to your Grab account.
What are the payment options?
Cash, corporate credit card (if your Admin enables you to do so) or your own personal credit card!
Can GrabPay Credits be combined with another promo code?
Yes, however you will require to have the full value of the ride in your balance before the ride begins.
Is GrabPay Credits applicable to GrabTaxi, GrabCar, GrabBike and GrabHitch?
Yes, GrabPay Credit will be applicable to all transportation options.
Can this be combined with other payment methods (ex: GrabPay Credits + Cash)?
No, similar to how you can’t currently combine any GrabPay and cash methods
What is the top up turnaround time?
It varies by payment method and Financial Institution. All Credit Card purchases will be instant.
Does GrabPay Credits have any expiration? If so, for how long?
Yes your credits will expire after 1 year of inactivity of your credits. To extend the expiry date either Spend or Top Up your balance.
Can I transfer the GrabPay Credits to other Grabbers?
No, you can only use your Credits to pay for rides in the Grab App
Can I request to refund the credits back to my account?
No. Credits can not be refunded or cashed out of our system
Can I use my GrabPay Credits when I travel?
No, GrabPay Credits will only be valid for their country of purchase. You can purchase Credits in other countries and spend them when you are travelling.