Help Centre

GrabTaxi is a smartphone-based taxi booking and dispatching service. Our vision is to revamp the Philippines’ taxi industry, making it a safer and more efficient means of transport we can all be proud of.

GrabTaxi improves the way passengers hail taxi drivers and the way taxi drivers look out for passengers. Our 3 unique selling points are:

  1. Speed: GrabTaxi lets you find the taxi nearest you in less than a minute with just two taps! Waiting for your driver is also reduced as the algorithm in choosing the best driver for you is always the closest interested driver.
  2. Safety: GrabTaxi provides you transparency in information of your taxi booking – driver’s name, plate number, phone number, and estimated fare. Track your driver as you wait for him and “share-your-ride” on Facebook, Twitter, email, or SMS so your loved ones are assured of your route and arrival!
  3. Certainty: Just open the app and know how many taxis are near you. Subsequently, we provide you instant confirmation on the status of your booking!

Check out the “How It Works” section to know more.

Download the GrabTaxi iOS app in App Store , Android app in Google Play Store for FREE.

As long as you have either a Google Android, Apple iOS smartphone or tablet, then you’re good to go!

We have drivers everywhere around Metro Manila, Cebu City, Davao City, Iloilo City, Bacolod City, and Baguio City! We’re adding more locations to the list, so stay tuned to our site and social networks for updates!

For first time users, we will be giving you an activation code to the number you’ve provided for us to ensure the authenticity of your number. This is also important for us or drivers to get in touch with you when picking you up.

Our drivers are trained to turn on the meter once the passenger is inside the taxi. All you have to pay is the metered fare (based on LTFRB) and an additional booking fee, which varies per city. Check your app to learn more about our booking fees.

The reason for a booking fee is for drivers to be able to cover their expense in going to where you are. Remember, drivers only start their meters once you’re inside the taxi. In addition, we provide you speed, certainty, and safety. We will provide you the best taxi booking service in Manila and we promise to continuously serve you better every time.

We provide you with your driver’s information so feel free to call your designated driver. If any problems occur, email us at support.mnl@grab.com and we will investigate this for you.

Can’t find what you are looking for?

Contact Support

GrabCar is a car-booking app that revolutionizes the way you move by sending a private vehicle along your way at the tap of a button! A brainchild of Grab, Southeast Asia’s leading transportation technology app, GrabCar is your new favorite ride in the metro. We take you where you want to go in chauffeur-style service. With GrabCar, you don’t just book a ride– you book an experience.

In accordance to the Department Order No. 2015-011, Transport Network Vehicles are Sedans, AUVs, SUVs, or other similar vehicles that are not more than 3 years old from date of manufacture upon registration with a TNC. Vehicles may, however, operate for up to 7 years from date of manufacture.

Sedans and Compact vehicles fall under GrabCar, while Executive Sedans and AUVs and SUVs fall under GrabCar+. We do not accept pick-ups and vans.

Simply input your pick up and drop off location, and the app automatically computes the fares at the fairest rate! Note that the fare is fixed– regardless of route and trip duration!

The Rush Hour Rate is a temporary increase in GrabCar fares to make sure we can accommodate all GrabCar riders. For example, on rush hours, our rates may go up to 1.5 or twice the standard rate.

No, simply use your existing Grab app and select the relevant GrabCar icon at the bottom to make a GrabCar booking

Some examples of our existing fleet include:

  • GrabCar: Toyota Vios, Hyundai Accent, Honda City, Mitsubishi Mirage, Mitsubishi Lancer
  • GrabCar+: Toyota Fortuner, Mitsubishi Montero, Nissan Teana, Hummer

Can’t find what you are looking for?

Contact Support

It is premium delivery service that we are currently running to provide convenience to our customers. By booking on the app, you can send items such as documents, parcels, and gifts to your business partners or loved ones.

Turn on the Grab app and tap the Express icon. Indicate the pick-up and drop-off location and tap NEXT. Key in the Recipients Name and Number and a short description of the goods. Confirm your booking.

A biker will be allocated to you. His name and number is provided – if you have any further instructions, kindly call/text him.

Send the share ETA to your Recipient for him/her to anticipate the biker’s arrival Ensure the Document/Package has the Recipient’s name, number, and exact address clearly indicated. It should also be well packed for safe transportation

GrabExpress is a service on our platform matching demand and supply of accredited bikers and customers. You can use this service to send documents, items, parcels, forgotten items, and food from one place to another. GrabTaxi and GrabCar are similar in terms of use, but it only involves transport of passengers

We provide an on-demand delivery service with real-time tracking and notifications.

GrabExpress is currently an on-demand service that picks up and delivers immediately after a booking confirmation

No, we currently only have service inside Metro Manila

All bikers who have signed up to provide the delivery service for GrabExpress are qualified riders and have NBI clearances. In the unfortunate event that something happens to your parcel, rest assured that you are covered by insurance up to P2000.

Can’t find what you are looking for?

Contact Support

GrabCar is a car-booking app that revolutionizes the way you move by sending a private vehicle along the passenger’s way at the tap of a button! A brainchild of Grab, Southeast Asia’s leading transportation technology app, GrabCar is the new favorite ride in the metro. We take passengers where they want to go in chauffeur-style service.

Passengers simply input their pick up and drop off location, and the app automatically computes the fares at the fairest rate! Note that the fare is fixed–regardless of route and trip duration!

The Rush Hour Rate is a temporary increase in GrabCar fares to make sure we can accommodate all GrabCar riders.

Upon sign up, the name and documents/requirements of the applicant should be the vehicle owner. You may apply for the vehicle owner as long as you have all his/her documents and requirements.

Grabbers can pay through cash and cashless payment options (credit and debit cards). When you get a request, you’ll know the payment option the rider has chosen.

You get 80% of the fare, while GrabCar charges for 20% of the total fare for the use of the system.

Every now and then, we give our GrabPeers bonuses for their loyalty and service to our GrabCar riders. Trip incentives are promotional and temporary, based on market demand, driver performance, and other factors.

We’d be thrilled to have you with us. Just fill out the form above to get started.

After you’ve submitted your requirements, we’ll send you an email with your Peer Information Session (PIS) schedule.

Starting September 7, information sesssions will be held from Monday to Friday at 12/F Wilcon IT Hub, 2251 Chino Roces Ave., Makati City. All sessions are by appointment only. You are required to bring a printed E-mail invitation to be allowed inside the training area. No exemptions.

Can’t find what you are looking for?

Click Here

Grab for Work is our business transportation solution that helps you maximise productivity while providing flexibility and insights to your company. It allows companies to log in online to set up groups, track transport spends, manage ride policies and enable group payments.

Refer to our home page for more information.

You can manage your company or team rides better via our group feature online.

Log in via www.grab.com/work and set up Grab for Work in 3 simple steps
1. Log in with your Grab account
2. Set up a group
3. Invite your employees via their work email

Once you are done, your employees can ride with Grab and link their business-tagged rides to your group!

You will also have the option to set ride policies and enable payment options (credit card) to help you manage the way your employees travel.

You can log in via www.grab.com/work with the mobile number that you registered on the Grab app and create a group with a work email address to get started!

You will need to download the Grab app via Google Play or Apple App Store on your mobile device to create your account. Log in via www.grab.com/work with the mobile number that you have registered on the Grab app to get started!

You will need to provide the following to create a group for Grab for Work:

1 Company name, address and work email address (e.g. name@companyname.com).
2. Employee details: name and eligible work email addresses.
3. Corporate card details (optional)

Grab for Work is available in all 6 countries that Grab is operating in (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).

You can choose to set up Grab for Work groups in any country you operate from.

We have a variety of vehicle types (bikes, standard taxis, standard cars, executive cars, 6 to 13-seaters) and options for all business needs and budgets across Southeast Asia. Availability of vehicle types vary in each country. Please refer to grab.com for more information.

Download the Grab app and make bookings as per normal rides. Do remind your employees to tag their rides using their Grab for Work group tag and to choose the preferred payment method (if your company has enabled this option).

Getting Started

A group is a selection of people that can share Payment Methods and Ride Policies. You can create groups by company, cost center, department or team.

Log in via www.grab.com/work to start a group. You will become the default Admin.

Go to the profile tab and click on edit. You can deactivate the group and delete it.

Admins can access the group’s trip history, manage group payments or set ride policy settings for the group.

You can only see ride details that are tagged to the group by your group members. You will not be able to view their personal rides.

For business continuity, it is advised to have multiple Admins in each group.

You can do so in two simple steps:

1. Add members to the group
2. Promote activated members as Admins.

They will receive an in-app notification of the promotion with no further action required.

An existing Admin will need to designate someone else as an Admin before removing him/herself.

Manage members

Click on the “Manage Members” tab. You can do an individual or bulk CSV upload. Required fields include employee’s name and work email address.

We strongly advise adding a maximum of 30 members to a group for optimal search and organizational effectiveness.

Manage your members’ rides

A tag is used to categorise your members’ rides to your Grab for Work group.

There is an option to switch between personal, business and group tags in the Grab app

Set up a group. Add members and the group tag will appear in your members’ Grab app once they have activated their accounts successfully.

Manage your members’ ride policies

You can decide how your members should travel by time and date.

You can click on the “Ride Policy” tab and customize the policy by time and date.

Your member will get an in-app notification that restricts them from making the booking unless they tag their ride as personal or use other payment methods.

Pricing & billing

Grab for Work is FREE for self-serve accounts.

Monthly direct billing is available only for companies who meet our eligibility criteria.

Grab offers competitively priced fares for all ride and fleet options to suit your budget needs.

We do not offer corporate rates at the moment but we do work with partners to offer rebates (especially for corporate card holders) and other perks!

Yes. Just click on the ‘Payments’ tab and add, edit, delete your corporate credit cards.

Yes, you can decide which member or groups can charge their rides directly to the corporate credit card.

You can share a corporate credit card with a maximum of 5 group members. Please notify your issuing bank in advance on this group payment option. Contact our sales team if you need to enable corporate card sharing for more than 5 members.

Members will see a masked credit card option with only the last 4-digits visible.

Security is our top priority and we partner with leaders in the payments industry who have the highest safety standards and adhere to global payment guidelines.

GrabTaxi Pte Ltd is registered under the Merchant Category Code 4121, for Taxicabs and Limousines.

Ride Statements

Click on the ‘Rides’ tab. Choose your date range and click “Download Statement”. The statement will be emailed to your registered email.

Only Admins are able to view and download the statements for a group.

Our statements are fully compliant with audit standards and contain the following:
Employee Name/ID
Date/Time
Booking Code
Pick-Up, Drop-Off
Ride Distance (km)
Fleet Type
Trip Code, Trip Description (optional)
Expense Amount

If you have created groups by departments, simply download statements for each group.

Yes. Statements can be auto-sent to your email inbox weekly or monthly. Enable this under the “Settings” tab.

The statements will be sent to you on the first day of every week or month.

Technical Support

Please contact corporate support

Manage business rides

A. Categorizing your ride
Tag your rides as personal, business or group in the Grab app to manage your rides.

B. Trip description field
You can choose to add trip details while you are tagging and they will be reflected on your ride statement.

C. Auto-schedule ride statements for claims
Manage the way you receive your business rides statement under Tag Management in Settings. You can add a work email, preferred credit card and enable weekly or monthly statements to be sent straight to your inbox for tagged rides.

D. Concur (optional)
If your company is on Concur, link rhe two apps together and you can send your ride receipts directly to Concur. Check our Concur section below on how to get started!

Set up a business account via your Grab for Work group. Refer to Admin section on registration.

Yes, you can use the same app to book on-demand rides in the 6 countries that Grab operates in: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.

Member registration

Your colleague has added you as a member of their group. You should receive an email with a link where you can activate your account. It will redirect you to an online login page and prompt you to input the mobile number that is linked to your Grab account.

No, your company can only see the rides you have tagged as work group rides via the in-app group tag.

Download the Concur app and head to the section “Connect to Apps”. Search for Grab and click “Connect’. Download the Grab app if you haven’t done so. You will be redirected to an online login; log in with the mobile number that is linked to your Grab account.

Cash, corporate credit card (if your Admin enables you to do so) or your own personal credit card!

Yes, however you will require to have the full value of the ride in your balance before the ride begins.

Yes, GrabPay Credit will be applicable to all transportation options.

No, similar to how you can’t currently combine any GrabPay and cash methods

It varies by payment method and Financial Institution. All Credit Card purchases will be instant.

Yes your credits will expire after 1 year of inactivity of your credits. To extend the expiry date either Spend or Top Up your balance.

No, you can only use your Credits to pay for rides in the Grab App

No. Credits can not be refunded or cashed out of our system

No, GrabPay Credits will only be valid for their country of purchase. You can purchase Credits in other countries and spend them when you are travelling.