Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.
Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.
No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.
For more questions, please visit our Help Centre
Our pick-up and destination delivery areas are available islandwide, except a few restricted areas.
Daily operating hours differ for various GrabExpress services.
Bike and Multi-Purpose Vehicles: 7 am to 11 pm
4 Hours: 9 am to 5 pm (deliveries may be made up to 10 pm)
Yes, you can schedule up to 10 concurrent GrabExpress bookings. Tap “Book Another Delivery” to schedule another GrabExpress delivery.
Additionally, you can also book one transport service and make GrabFood order(s) while you have ongoing GrabExpress deliveries.
To view all of your concurrent bookings, tap Activity on the bottom navigation bar.
Items that can be delivered
Items that cannot be delivered
*Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.
You can cancel your booking any time before the delivery-partner picks up your item. Simply tap on your booking and select Cancel.
If your delivery-partner asked you to cancel the booking, you are under no obligation to do so. The delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.
Level 27F/28F Exquadra Tower,
Lot 1A Exchange Road corner Jade Street,
Ortigas Center, Pasig City, Philippines