Let’s work together to make things better

Dear Grabber,

We are working to make things better.
We heard you and we’re doing something about it. The Grab team is working non-stop to make sure your Grab experience gets even better.


Commuting in Manila is tedious enough and we don’t want to add to the burden. Since August 15, we’ve started regulating the threshold for surge and capped it to 1.4x to prevent fares from increasing too much.


While our drivers are doing their best to outserve you, we’ve also implemented a higher Acceptance Rate and lower maximum Cancellation Rate so that they’re encouraged to serve as many passengers as they can.


Feedback is what keeps a startup like us on our toes. Your feedback is now being monitored and attended to by an expanded Customer Support team. This just means that the comments you send through our official support channels are answered more quickly and efficiently.


In compliance with LTFRB Board Resolution No. 19, we are now accepting Uber-accredited TNVS to make sure you, the commuting public, get a ride faster and easier.


These are just some of the concrete steps we’ve taken in the last few days to make sure you get the best Grab experience you deserve. You can expect big improvements in our service in the coming days.

In the spirit of #GrabBayanihan, we also ask that you work with us and the rest of the TNVS community during this time.

We call on Grab drivers to continue outserving customers to accommodate the increase in demand. Motivate each other to be at your best at all times, especially at this crucial time. It is the time to prove that you are heroes, driving the Filipino commuters forward.

We call on you, our passengers, to help build each other up. We thank you for all your feedback but we also ask that you share your own positive stories about the heroes that you encounter on the road and be a source of encouragement for TNVS drivers. Let’s continue to move forward together to transform the Philippine transportation industry.