{"id":25191,"date":"2017-11-24T10:00:37","date_gmt":"2017-11-24T02:00:37","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=25191"},"modified":"2021-06-04T13:27:08","modified_gmt":"2021-06-04T05:27:08","slug":"number-masking-feature","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/zh\/blog\/driver\/car\/number-masking-feature\/","title":{"rendered":"Number Masking Feature"},"content":{"rendered":"<p style=\"text-align: left;line-height: 1.6\"><span style=\"font-size: 12pt\"><a href=\"https:\/\/www.grab.com\/my\/blog\/driver\/car\/ciri-number-masking\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;color: #1155cc\"><u>Tekan di sini untuk terjemahan Bahasa Melayu<\/u><\/span><\/a><\/span><\/p>\n<p style=\"text-align: left;line-height: 1.6\"><span style=\"font-size: 12pt;color: #666666\">Dear driver-partners, we are excited to share our updated Number Masking privacy feature, to further enhance the safety of our platform. Number Masking will keep your mobile number hidden when calling your passengers.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.6\"><span style=\"font-size: 12pt;color: #666666\">Together with GrabChat, our in-app messaging tool, this will help you to:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Have a greater peace of mind: Protect the privacy of our passengers and yourself<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Lighten the load on your wallet: Improve the experience and reduce your phone bill when contacting a foreign passenger (<\/span><span style=\"font-size: 12pt;color: #666666\">the virtual number routes over a local landline <\/span><span style=\"font-size: 12pt;color: #666666\">eg. <\/span><span style=\"font-size: 12pt;color: #666666\">+<\/span><span style=\"font-size: 12pt;color: #666666\">6016 386 8936)<\/span><\/li>\n<\/ul>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.6\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">You don\u2019t have to do anything! <\/span><span style=\"font-size: 12pt;color: #666666\">To call, just tap on the \u201cCall\u201d button as you usually do:<\/span><\/p>\n<p style=\"text-align: center;line-height: 1.6\"><img decoding=\"async\" style=\"max-width: 100%\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2021\/06\/04132503\/number_masking_new_2021.png\" \/><\/p>\n<ol start=\"1\">\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Click on the <\/span><span style=\"font-size: 12pt;color: #666666\">\u201cCall\u201d<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">\u00a0icon in your Driver App as per normal<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">This will open your native phone dialer displaying the virtual number starting with <\/span><span style=\"font-size: 12pt;color: #666666\">\u201c+6016\u201d (eg. +<\/span><span style=\"font-size: 12pt;color: #666666\">6016 386 8936)<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Press the call button to call your passenger<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Passenger receives call displaying the virtual number<\/span><\/li>\n<\/ol>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Important:<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;text-decoration: italic\">Make sure you are calling from the same phone number as registered with Grab!<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">If you are calling from a device that is different, don\u2019t worry, just follow this step-by-step guide to update your phone number <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">by<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0<\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">30 November 2017<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">:<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Option 1: Fill in this<\/span><span style=\"font-size: 12pt;color: #0000ff\">\u00a0<\/span><span style=\"font-size: 12pt;color: #0000ff;text-decoration: underline\"><a style=\"color: inherit;text-decoration: inherit\" href=\"https:\/\/docs.google.com\/forms\/d\/1ZI2b2TEoLrJ2gbTtoFD5yKVsKWo_AQMrDuZBO6s4VBg\/viewform?ts=5a155ad1&amp;edit_requested=true\">request form<\/a><\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">\u00a0to have our agent update your phone number within 24 hours. You will be required to answer a series of questions to verify your account details.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">OR<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Option 2: Call our cutomer support hotline via Help Centre (in the driver app)<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0to update your phone number on the spot. Our friendly agent will need to verify your account details.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">All other Driver App settings will not be changed.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Useful troubleshooting tips during calls:<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">1.<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0I am unable to make calls:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check that the phone number that you are using is the same as the one registered with Grab<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check your network signal<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Please try calling again<\/span><\/li>\n<li><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Please use GrabChat (potentially the passenger is using wifi to make the Grab booking)<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">2. <\/span><span style=\"font-size: 12pt;color: #666666\">I can&#8217;t really hear because the volume is too soft:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check your volume settings<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check your connection to any external microphone\/ hands-free<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check any difference without using external microphone\/ hands-free<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">3. <\/span><span style=\"font-size: 12pt;color: #666666\">There is a lag during conversations:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check your network signal<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check any difference when re-dialing<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">4. <\/span><span style=\"font-size: 12pt;color: #666666\">T<\/span><span style=\"font-size: 12pt;color: #666666\">he voice I&#8217;m hearing is distorted:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check your network signal<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Check any difference when re-dialing<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">If all fails, revert to GrabChat to message your passenger.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">If you persistently encounter the problems above, do contact us via Help Centre and provide us the booking details.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;font-size: 11pt;color: #555555;text-decoration: none\"><em>Kindly be reminded that all members of the Grab community are required to follow the<a href=\"https:\/\/www.grab.com\/my\/terms-policies\/code-of-conduct-driver\/\"> Code of Conduct<\/a> and <a href=\"https:\/\/www.grab.com\/my\/terms-policies\/transport-delivery-logistics\/\">Terms of Services<\/a>.<\/em><\/span><\/p>","protected":false},"excerpt":{"rendered":"Tekan di sini untuk terjemahan Bahasa Melayu Dear driver-partners, we are excited to share our updated Number Masking privacy feature, to further enhance the safety of our platform. Number Masking will keep your mobile number hidden when calling your passengers. Together with GrabChat, our in-app messaging tool, this will help you to: Have a greater [&hellip;]","protected":false},"author":423,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts\/25191"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/comments?post=25191"}],"version-history":[{"count":11,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts\/25191\/revisions"}],"predecessor-version":[{"id":90960,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts\/25191\/revisions\/90960"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/media?parent=25191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/categories?post=25191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/tags?post=25191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}