{"id":19535,"date":"2017-08-09T18:00:18","date_gmt":"2017-08-09T10:00:18","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=19535"},"modified":"2018-08-29T16:08:53","modified_gmt":"2018-08-29T08:08:53","slug":"cancellation-rate","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/zh\/blog\/driver\/cancellation-rate\/","title":{"rendered":"Drivers’ Cancellation Rate FAQ"},"content":{"rendered":"

Tekan disini untuk terjemahan Bahasa Melayu <\/span><\/a><\/span><\/p>\n

Cancellations are a bad experience. To protect our community, we take action against both driver-partners and passengers who frequently cancel without valid reason.<\/span><\/p>\n

What is a Cancellation Rate?<\/span><\/strong><\/p>\n

Driver-partner\u2019s Cancellation Rate (CR) = number of jobs you cancelled divide the jobs accepted
\n<\/span><\/p>\n

You can monitor your CR on the driver app.<\/span><\/p>\n

So, why did I receive a warning?<\/span><\/strong><\/p>\n

    \n
  1. Your driver-partner\u2019s CR is much higher<\/strong> than other driver-partners\u2019<\/span><\/li>\n
  2. You use cancellation to select jobs<\/strong> during peak hours<\/span><\/li>\n
  3. We frequently receive passenger feedback that you have requested them to cancel<\/strong> without valid reason<\/span><\/li>\n
  4. This (point number 3) has happened for a few weeks in a row<\/span><\/li>\n<\/ol>\n

    Note: The driver-partner CR reflected in your app may be 0% but you may still receive a warning SMS if you have repeatedly requested your passengers to cancel your rides. <\/span><\/p>\n

    How do passenger cancellations affect me?<\/span><\/strong><\/p>\n

    Passenger cancellations will affect you ONLY if you have repeatedly requested them to cancel on your behalf.<\/strong> We monitor your passenger cancellation across multiple weeks to avoid taking unfair actions against driver-partners who have been cancelled on many times.<\/span><\/p>\n

    When can I <\/span>cancel<\/span>?<\/span><\/strong><\/p>\n

    We understand that there are certain situations that require you to cancel a booking. Valid reasons that will not affect your CR when you reach the pick-up point include:
    \n<\/span><\/p>\n