{"id":18522,"date":"2017-07-27T09:37:22","date_gmt":"2017-07-27T01:37:22","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=18522"},"modified":"2017-07-28T15:49:16","modified_gmt":"2017-07-28T07:49:16","slug":"safetyfeatures","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/zh\/blog\/safetyfeatures\/","title":{"rendered":"Introducing our NEW safety measures!"},"content":{"rendered":"<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">We work hard to ensure that all our passengers and drivers travel with peace of mind &#8211; whenever, wherever. Your safety will always be a priority to us and we\u2019re not letting up. That\u2019s why we\u2019re pleased to share some updates to make your journey as safe as ever.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;color: #008000\"><b>Existing Safety Measures<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #008000\"><b>Stringent background checks and training <\/b><\/span><span style=\"font-weight: 400\">for all Grab drivers<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #008000\"><b>Telematics<\/b><\/span><span style=\"font-weight: 400\"> to detect and monitor driving patterns<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #008000\"><b>Real-time tracking<\/b><\/span><span style=\"font-weight: 400\"> of every passenger\u2019s journey with \u2018Share My Ride\u2019<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;color: #008000\"><b>NEW Safety Measures<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #008000\"><b>In-app \u2018Emergency button\u2019<\/b><\/span><span style=\"font-weight: 400\"> feature to connect directly to MERS 999 in case of emergencies<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #008000\"><b>In-car camera<\/b><\/span><span style=\"font-weight: 400\"> to monitor your Grab ride as an added safety precaution<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">These are just a few amongst our other safety measures and initiatives when riding with us. So no matter what, rest assured knowing that you\u2019ll always \u2018Ride Safe, Ride Sure\u2019 with Grab.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 10pt\"><span style=\"color: #008000\"><b><i>Reminder:<\/i><\/b><\/span><i><span style=\"font-weight: 400\"> Please use the MERS 999 service responsibly.<\/span><\/i><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">To read the press release, please click <strong><a href=\"https:\/\/www.grab.com\/my\/press\/social-impact-safety\/grab-rolls-new-safety-features-improve-overall-safety\/\">here.<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"color: #008000;font-size: 10pt\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">FAQ &#8211; Emergency Button\/MERS 999<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: Who is responding to the call?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A : The call will be routed directly to our Malaysian Emergency Response Centre. They will assist you. For more details about MERS 999, please click<\/span><a href=\"http:\/\/www.999.gov.my\/\"> <span style=\"font-weight: 400\">here.<\/span><\/a><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: <\/b><b>Who will be assisting me when I call?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A : <\/span><span style=\"font-weight: 400\">The response unit from MERS 999 will assist you.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: <\/b><b>What language should I use when I call MERS 999?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A : <\/span><span style=\"font-weight: 400\">You can speak in English or Malay.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: \u00a0<\/b><b>What happens when I press the button?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A : <\/span><span style=\"font-weight: 400\">The app will prompt you to confirm if you really want to call 999. Grab will log all the out-going calls to follow-up with passengers and the authorities.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: \u00a0<\/b><b>What is Grab planning to do to improve the button?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A : <\/span><span style=\"font-weight: 400\">Grab will be investing further to eventually develop this into a smart, comprehensive and efficient emergency button.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: <\/b><b>Will I be charged for calling 999?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A : <\/span><span style=\"font-weight: 400\">No, the calls are free.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: <\/b><b>If I am out of the country, can I still use the emergency button?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\">A: Yes, you can, however, it will be routed to the local emergency response unit. For example, if you are in Thailand, the call will be routed to the local authorities to assist you.<b><br \/>\n<\/b><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: <\/b><b>What are the response units 999 can connect me to?<br \/>\n<\/b><\/span><span style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\">A: The MERS 999 response unit includes the police, fire station, Ministry of Health and the Civil Defense.<\/span> <\/span><\/span><\/p>\n<hr \/>\n<p><span style=\"color: #008000;font-size: 10pt\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">FAQ &#8211; Telematics<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: What is telematics?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\">A: It\u2019s a programme that leverages on the combination of machine learning and predictive analytics to identify unsafe driving habits by drivers such as speeding, swerving and hard braking or accelerating, and educating drivers about ways to improve the driving experience. Drivers will then receive a report every week for their reference and further action.<b><br \/>\n<\/b><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How does Grab monitor the driving pattern?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Because drivers have registered to drive with Grab, we are able to monitor through the app and their mobile phone \u2013 similar to how Waze monitors driving speed.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How does it benefit the passengers?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Passengers are assured that drivers driving will be monitored, therefore reducing reckless driving and ensuring that passengers get to their destination safely.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How does it benefit the drivers?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: This helps drivers to be more conscious of their driving habit, therefore, drivers can improve their driving to ensure their safety.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How often do drivers receive updates?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Drivers receive a weekly report for their reference and further improvement. \u00a0<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How does Grab know if the details are accurate?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: All statistics displayed in the report is exported from the information Grab has extracted from the device, so it is totally objective. Furthermore, it is only for reference so that you can have an overview of your week and improve yourself and will not affect your account.<\/span><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 10pt\"><b>Q: How will this affect my average rating, incentives and performance?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif;font-size: 10pt\">The sole purpose of this report is for you to have an overview of your week and improve yourself. How?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 10pt\"><span style=\"font-weight: 400\">At this stage, the report are meant to provide feedback on your driving performance and <\/span><i><span style=\"font-weight: 400\">does not affect your incentives<\/span><\/i><span style=\"font-weight: 400\"> directly. <\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif;font-size: 10pt\">Based on our studies of all the drivers, there is a STRONG correlation between good telematics scores and higher average rating, and this allows them to be eligible for their incentives as well.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif;font-size: 10pt\">The purpose of the report is meant to provide feedback on your driving performance. This awareness will allow you to be a better driver.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"color: #008000;font-size: 10pt\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">FAQ &#8211; Dash Cam<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: When did Grab start this project?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Grab piloted the project in 2016 with 100 top performing female drivers in Klang Valley. Now, we are expanding it to nationwide.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How do I qualify for this in-car dash-cam?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Selected top performing female drivers and platinum drivers qualify to receive the camera for free.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How will I be notified to pick up the camera?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: You will receive an SMS to inform you if you qualified. For Klang Valley drivers, you can pick it up from the driver centre in Jaya One, whilst outer city drivers must refer to their respective city leads and alpha drivers.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How will I be notified to pick up the camera<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: You will receive an SMS to inform you if you qualified. For Klang Valley drivers, you can pick it up from the driver centre in Jaya One, whilst outer city drivers must refer to their respective city leads and alpha drivers.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: What if I don\u2019t qualify, can I still buy it?<br \/>\n<\/b><\/span><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">A: <\/span><span style=\"font-weight: 400\">You can purchase it from our official Safety Camera Partner \u2013 Eagle-I at\u00a0a discounted price. Details\u00a0will be shared at a later date.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 10pt\"><b>Q: What do the cameras come with?<\/b>A: Cameras come with a memory card, a sticker at the back of the camera with a Grab logo, and 2 in-car hangers to inform passengers that the ride is being monitored for their safety purposes. In addition, there will be a protective seal to ensure that the memory card is not tampered with.<b><br \/>\n<\/b><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How long is the recording?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: The recording is 40 minutes long on Full 1080p, 60 minutes long on 720p and 90 minutes long on 480p. \u00a0The recording is seamless but looped into brackets of 3 minutes on default (This means that a 60-minute recording will be broken down to 20 separate files when extracted.)<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How does Grab ensure that drivers do not tamper with the recording?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: The cameras will have a protective seal, drivers are not allowed to tamper with the seal. If for any reason Grab needs to retrieve the memory card, drivers need to come to the centre. Following that, Grab will place another protective seal.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: What if I buy my own camera and not your recommended model?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Drivers can purchase their own camera; however it is at the discretion of the driver.<\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Q: How long can I keep the camera?<br \/>\n<\/b><\/span><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A: Driver can keep the cameras as long as you are driving for Grab. If drivers terminate their account or are banned, drivers will need to return the camera.<\/span><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 10pt\"><strong>Official safety partner : <a href=\"http:\/\/eagleicvr.com\/grab-eagle-i\/\">Eagle i<\/a><\/strong><br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"We work hard to ensure that all our passengers and drivers travel with peace of mind &#8211; whenever, wherever. Your safety will always be a priority to us and we\u2019re not letting up. That\u2019s why we\u2019re pleased to share some updates to make your journey as safe as ever. Existing Safety Measures Stringent background checks [&hellip;]","protected":false},"author":384,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts\/18522"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/users\/384"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/comments?post=18522"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts\/18522\/revisions"}],"predecessor-version":[{"id":18711,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/posts\/18522\/revisions\/18711"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/media?parent=18522"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/categories?post=18522"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/tags?post=18522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}