{"id":27929,"date":"2018-02-08T18:25:12","date_gmt":"2018-02-08T10:25:12","guid":{"rendered":"https:\/\/www.grab.com\/my\/?page_id=27929"},"modified":"2018-02-14T17:56:47","modified_gmt":"2018-02-14T09:56:47","slug":"number-masking-another-way-to-stay-safe","status":"publish","type":"page","link":"https:\/\/www.grab.com\/my\/zh\/number-masking-another-way-to-stay-safe\/","title":{"rendered":"Number Masking: Another Way to Stay Safe"},"content":{"rendered":"<p><strong>Introducing Number Masking<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27931 size-full\" src=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-01.png\" alt=\"\" width=\"201\" height=\"111\" srcset=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-01.png 201w, https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-01-120x66.png 120w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><span style=\"color: #009d3b\"><strong>How does it work?<\/strong><\/span><br \/>\nWhen you call your driver from the app, or vice versa, the phone number displayed to them will be a set of random digits instead of a real phone number. This privacy feature helps ensure that either party will not be able to contact each other after the ride.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"201\" height=\"111\" class=\"size-full wp-image-27932 aligncenter\" src=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-02.png\" alt=\"\" srcset=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-02.png 201w, https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-02-120x66.png 120w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><span style=\"color: #009d3b\"><strong>Why Number Masking?<\/strong><\/span><br \/>\nSafety is a number one priority for Grab, and we are constantly striving to make sure your booking experience as safe and secure as possible.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"201\" height=\"111\" class=\"size-full wp-image-27933 aligncenter\" src=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-03.png\" alt=\"\" srcset=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-03.png 201w, https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-03-120x66.png 120w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><span style=\"color: #009d3b\"><strong>Do I have to pay extra for Number Masking?<\/strong><\/span><br \/>\nNot at all. Standard carrier call charges apply. It&#8217;s just like making a regular local phone call to another line!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"201\" height=\"111\" class=\"size-full wp-image-27934 aligncenter\" src=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-04.png\" alt=\"\" srcset=\"https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-04.png 201w, https:\/\/www.grab.com\/my\/wp-content\/uploads\/sites\/8\/2018\/02\/Grab-eDM-Icons.ai-04-120x66.png 120w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><span style=\"color: #009d3b\"><strong>Why can&#8217;t I call the driver?<\/strong><\/span><br \/>\nPlease make sure that you are calling from the device with the same mobile number as the one used for registration on your Grab app. If you have dual-sim, just tap on your Grab profile settings and update the phone number to the active one used for making calls.<\/p>\n<p>If this is not possible, you can always send your driver a friendly text via GrabChat. Just click on the &#8220;chat&#8221; icon next to the call button.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How do I submit feedback?<\/strong><br \/>\nVisit the <a href=\"https:\/\/help.grab.com\/hc\/ms?mc_cid=c1dc6a88cc&amp;mc_eid=%5BUNIQID%5D\">Help Center<\/a> and share any feedback you may have for us there.<\/p>","protected":false},"excerpt":{"rendered":"Introducing Number Masking How does it work? When you call your driver from the app, or vice versa, the phone number displayed to them will be a set of random digits instead of a real phone number. This privacy feature helps ensure that either party will not be able to contact each other after the [&hellip;]","protected":false},"author":172,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl\/tpl-page-elements.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/pages\/27929"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/users\/172"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/comments?post=27929"}],"version-history":[{"count":0,"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/pages\/27929\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/zh\/wp-json\/wp\/v2\/media?parent=27929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}