{"id":81211,"date":"2021-01-14T12:00:43","date_gmt":"2021-01-14T04:00:43","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=81211"},"modified":"2021-09-28T18:54:51","modified_gmt":"2021-09-28T10:54:51","slug":"cash-orders-for-grabfood","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/cash-orders-for-grabfood\/","title":{"rendered":"Introducing cash orders for GrabFood"},"content":{"rendered":"

[Update 3 Sept: We’ve reduced the process time for reimbursements to 3 working days!]<\/span><\/em><\/p>\n

Available in your city soon!<\/span><\/p>\n

Tekan di sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n

<\/p>\n

From a recent pilot programme we ran, we found that delivery-partners that complete <\/span>both cash & cashless GrabFood orders<\/span>\u00a0receive <\/span>30% higher earnings<\/span>. Enabling cash payments has <\/span>boosted demand <\/span>too<\/span>, creating <\/span>more earning opportunities<\/span>\u00a0in these cities.<\/span><\/p>\n

Seeing this encouraging outcome, we\u2019re excited to announce that we\u2019ll be introducing <\/span>cash<\/span>\u00a0GrabFood orders <\/span>to all cities<\/span>\u00a0<\/span>soon<\/span>! This means that car & motorcycle delivery-partners will be <\/span>allocated cash<\/span>\u00a0<\/span>orders<\/span>, <\/span>on top of cashless ones. <\/span><\/p>\n

To learn how to handle this type of <\/span>order<\/span>, complete the <\/span>training <\/span>in the GrabAcademy section of your driver app.<\/span><\/p>\n

*Note: This launch will be done in phases. Complete training to avoid service disruption!<\/span><\/em><\/p>\n

\n

Benefits of Cash GrabFood Orders<\/span><\/p>\n

<\/p>\n

\n

FAQs<\/span><\/p>\n

1. How do I handle cash GrabFood orders? <\/span><\/p>\n

Car & motorcycle delivery-partners can learn how to handle cash GrabFood orders by completing the <\/span>training<\/span>.<\/span><\/p>\n

You can access the training in the GrabAcademy section of your driver app.<\/span><\/p>\n

2. <\/span>Will cash<\/span>\u00a0payments be available for GrabMart too? <\/span><\/p>\n

No, we\u2019ll only be enabling cash payments for <\/span>GrabFood <\/span>orders only. If <\/span>GrabMart <\/span>is available in your city, it will still be <\/span>cashless<\/span>.<\/span><\/p>\n

3. Do I need to pay merchants when I collect cash orders? <\/span><\/p>\n

No, you don\u2019t need to pay merchants. You just need to pick up the orders <\/span>from merchant<\/span>s as usual, and collect <\/span>cash <\/span>from your consumers for these orders.<\/span><\/p>\n

4. What do I need to do to be eligible for cash orders?<\/span><\/p>\n

To be eligible for cash orders, make sure your credit wallet OR cash wallet have a minimum balance of <\/span>RM100<\/span>.<\/span>\u00a0If either wallet doesn’t have this minimum balance, you <\/span>will<\/span> receive fewer cash orders. This is because delivery-partners will only be allocated cash orders if the order amount is lower than your wallet balance.<\/span><\/p>\n

To top up your wallet, <\/span>transfer from your cash wallet<\/span>\u00a0or<\/span>\u00a0top up via GrabBenefits<\/span>. For more info on how to top up via <\/span>GrabBenefits<\/span>, click <\/span>here<\/a><\/span>. \u00a0<\/span><\/p>\n

5. What is the maximum amount for cash orders?<\/span><\/p>\n

We\u2019ve capped cash orders at <\/span>RM100<\/span>\u00a0per order<\/span>. Remember to keep your cash secure in a bag or wallet. <\/span><\/p>\n

6. What should I do if the consumer doesn\u2019t have enough cash to pay me? <\/span><\/p>\n

If the consumer doesn\u2019t have cash OR doesn\u2019t have enough cash to pay you, complete the delivery as usual but <\/span>please<\/span>\u00a0do not <\/span>collect any cash from the consumer<\/span>. <\/span><\/p>\n

Instead, write in to us via Help Centre and we\u2019ll top up the payment amount into your cash wallet within <\/span>3 working days.<\/span><\/p>\n

Tip: Contact <\/span>consumer<\/span>\u00a0<\/span>to ask <\/span>if small<\/span>\u00a0change is required. Kindly prepare the change before making your way to the destination.<\/span><\/em><\/p>\n

7. <\/span>I\u2019ve arrived<\/span>\u00a0at the destination but <\/span>can\u2019t<\/span>\u00a0reach the consumer \/ consumer doesn\u2019t show up to collect the order. What should I do?<\/span><\/p>\n

We advise you to contact the consumer at least <\/span>3 times. <\/span>If you still can\u2019t reach the consumer after <\/span>10 minutes (motorcycle) \/ 5 minutes (car) <\/span>of waiting, please place the food somewhere safe. <\/span><\/p>\n

After that, please write <\/span>in to<\/span>\u00a0us via Help Centre and we\u2019ll top up the payment amount into your cash wallet within <\/span>3 working days.<\/span><\/p>\n

8. My consumer can\u2019t collect the order due to home quarantine order. What should I do?<\/span><\/p>\n

Place the food somewhere safe<\/span>. You may ask your consumer for proof of home quarantine (photo or MySejahtera screenshot) for verification but this is OPTIONAL<\/span>.
\n<\/span><\/p>\n

Afterwards, write in to us via Help Centre and we\u2019ll top up the payment amount into your cash wallet within 3 working days<\/span>.
\n<\/span><\/p>\n

9. The consumer informs me that there are missing food\/spilled\/damaged items for the cash order. What should I do?<\/span><\/p>\n

Complete the delivery as usual and collect the full cash amount <\/span>from consumer<\/span>. Then, kindly advise the consumer to write in to us via Help Centre to request for a<\/span>\u00a0refund<\/span>.<\/span><\/p>\n

If consumer<\/span>\u00a0refuses to pay for the cash order<\/span>\u00a0after you complete the delivery, please write in to us <\/span>via <\/span>Help<\/span>\u00a0Centre. <\/span>We\u2019ll top up the payment amount into your cash wallet within <\/span>3 working days.<\/span><\/p>\n

10. Do I need to have enough cash with me when I do deliveries now? <\/span><\/p>\n

Yes, you\u2019re strongly advised to prepare the <\/span>exact\/small change <\/span>before making your way to the consumer. You can get change from ATMs or stores but please inform consumers first to let them know. <\/span><\/p>\n

However, in the event <\/span>where you don\u2019t give the correct change <\/span>and overcharge your consumer, we\u2019ll deduct this amount from your cash or credit wallet.<\/span><\/p>\n

11. How do I share my feedback?<\/span><\/p>\n

You can send in your feedback to us by filling up this <\/span>form<\/a><\/span>.<\/span><\/p>\n

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Kindly be reminded that all members of the Grab community are required to follow the <\/span>Code of Conduct<\/a><\/span>\u00a0and <\/span>Terms of Services<\/a><\/span>.<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"[Update 3 Sept: We’ve reduced the process time for reimbursements to 3 working days!] Available in your city soon! Tekan di sini untuk terjemahan Bahasa Melayu From a recent pilot programme we ran, we found that delivery-partners that complete both cash & cashless GrabFood orders\u00a0receive 30% higher earnings. Enabling cash payments has boosted demand too, […]","protected":false},"author":450,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/81211"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/450"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=81211"}],"version-history":[{"count":27,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/81211\/revisions"}],"predecessor-version":[{"id":102423,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/81211\/revisions\/102423"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=81211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=81211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=81211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}