{"id":71613,"date":"2020-08-13T16:00:04","date_gmt":"2020-08-13T08:00:04","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=71613"},"modified":"2021-02-24T17:43:16","modified_gmt":"2021-02-24T09:43:16","slug":"grabprotect-rideitoutbersama-safely","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/grabprotect-rideitoutbersama-safely\/","title":{"rendered":"GrabProtect: #RideItOutBersama Safely"},"content":{"rendered":"

 <\/p>\n

Tekan di sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n

With COVID-19 changing the way we live, we understand that the past few months have been challenging. Change is never easy but we must continue to adapt to the new normal as Malaysia gets back on her feet. <\/span><\/p>\n

Therefore, we\u2019ve designed a new routine and partnered with trusted brands to put health and safety first. Here\u2019s what it looks like:<\/span><\/p>\n

Declare<\/span><\/p>\n

Passengers will be required to declare their health status before booking a ride. Driver-partners and delivery-partners are also required to complete an online health declaration every 24 hours to be able to receive jobs.<\/span><\/p>\n

Wear a Mask<\/span>\u00a0<\/span><\/p>\n

All driver-partners and passengers must always wear a mask throughout the ride. All delivery-partners must also always wear a mask when collecting and delivering orders.<\/span><\/p>\n

Use GrabBenefits<\/span><\/p>\n

    \n
  1. Redeem the Hygiene Care Kit<\/span><\/li>\n<\/ol>\n

    We have partnered with trusted brands <\/span>to ensure your rides are safer! A<\/span>ctive* driver-partners will be able to redeem* the Hygiene Care Kit that consists of ONE (1) Disinfectant Spray and ONE (1) Hand Sanitiser.<\/span><\/span>\u00a0<\/span>T<\/span>he number of kits a driver-partner can redeem in the one-time redemption is based on their GrabBenefits tier status.<\/span><\/p>\n

    We will send in-app notifications to eligible active driver-partners to redeem from GrabBenefits soon, so please stay tuned.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    Please use the Hygiene Care Kit as frequently as possible to disinfect your surroundings to protect yourself and your passenger. If passengers request for hand sanitiser, please share some with them. <\/span><\/p>\n

    How-to Guide on cleaning the car:<\/span><\/p>\n

    <\/a><\/p>\n

    * Have completed at least one ride in the past 30 days
    \n**Hygiene Care Kit will be distributed in phases starting from 13 August 2020. It will only be available to driver-partners in East Malaysia from September 2020.<\/span><\/em><\/p>\n

      \n
    1. Subsidised Disinfection Services <\/span><\/li>\n<\/ol>\n

      We have partnered up with a few partners to bring you a disinfection service* using medical grade products that are non-toxic, non-irritant and non-tainting. Exclusively for Grab driver-partners and delivery-partners, the service is available at discounted rates to disinfect car cabins and delivery-bags.<\/span><\/p>\n

      For sanitisation of delivery-bags, Grab is subsidising this cost further at selected workshops till 30 September 2020. Please check the GrabBenefits section in the driver app for more information.<\/span><\/p>\n

      *Only available in Klang Valley, Penang, Ipoh, Negeri Sembilan, Kuching, Kota Kinabalu, Sibu and Miri at selected locations. Will be made available in other cities very soon.<\/span><\/em><\/p>\n

      Report<\/span>\u00a0<\/span><\/p>\n

      We will waive off the penalty for driver-partners that cancel a ride if the passenger is not wearing a mask. Grab\u2019s in-app feedback feature and Help Centre have been updated with options to report health and hygiene-related concerns, enabling driver-partners and delivery-partners to provide feedback after every interaction with a customer.<\/span><\/p>\n

       <\/p>\n

      These times have shown us that we\u2019re more connected than we think, and the well-being of the community is a shared responsibility. Such measures will enforce better hygiene habits, giving you greater peace of mind every time you choose to drive or deliver with Grab.<\/span><\/p>\n

       <\/p>\n

      Let\u2019s #RideItOutBersama<\/span><\/p>\n

      Follow more updates on how we\u2019re tackling COVID-19<\/span>\u00a0<\/span>here<\/a><\/span>.<\/span><\/p>\n

       <\/p>\n

      \n

      FAQ<\/span><\/p>\n

      What if the myNEWS outlets are out of stock?<\/b>
      \nIf the myNEWS location you visited ran out of stock for the Hygiene Care Kit, kindly visit another branch listed in the voucher.<\/span><\/p>\n

      Klang Valley, Johor Bahru and Melaka outlets restock on a daily basis while other cities restock on a daily\/alternate days basis.<\/span><\/p>\n

      You are encouraged to redeem from 2PM – 5PM to stand a higher chance to redeem successfully.<\/span><\/p>\n

      Why was I still removed from GrabCar Plus\/ GrabProtect Plus when I have redeemed the Hygiene Care Kit?<\/b>
      \nIf you are required to redeem from myNEWS, make sure you tap on ‘mark as used’ AFTER the myNEWS staff has successfully scanned the barcode.<\/span><\/p>\n

      If you are required to redeem from a non-myNEWS location, make sure the person-in-charge has successfully keyed in the 4-Digit Pin.<\/span><\/p>\n

      You were removed because the system does not have your redemption record. Hence, successful redemption as described above is very important to avoid being removed even after you have redeemed.<\/span><\/p>\n

      In the event you have redeemed after you were removed, you will be added back to the service the following week’s Tuesday.<\/span><\/p>\n

      Where do I go to redeem?<\/b>
      \nDifferent cities have different available redemption locations. Please refer to your redemption voucher on GrabBenefits for the location.<\/span><\/p>\n

      Some cities’ redemptions are handled by cities’ Alpha drivers. Click here<\/a> to see if your city is one of them.<\/span><\/p>\n

      Why does my voucher show redemption locations that are far away from me?<\/b>
      \nIf your voucher shows a redemption location that is not in your home city (eg. you are a Klang Valley driver-partner but the voucher shows to redeem from Kuantan Grab Driver Centre), this means that you saved the voucher outside of your home city.<\/span><\/p>\n

      Therefore, the voucher that was issued was assigned to you based on that location. If this happens to you, please write to us again and we will issue a new voucher for you.<\/span><\/p>\n

      What do I do if my redemption barcode is invalid?<\/b>
      \nPlease write to us again and we shall issue a new voucher for you.<\/span><\/p>\n

      What should I do if I accidentally marked my voucher as ‘used’ before I redeem the hygiene kit?<\/b>
      \nPlease write to us again and we shall issue a new voucher for you.<\/span><\/p>\n

      What should I do if my hygiene kit was stolen by a passenger?<\/b>
      \nPlease write to us again and we shall issue a new voucher for you.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"  Tekan di sini untuk terjemahan Bahasa Melayu With COVID-19 changing the way we live, we understand that the past few months have been challenging. Change is never easy but we must continue to adapt to the new normal as Malaysia gets back on her feet. Therefore, we\u2019ve designed a new routine and partnered with […]","protected":false},"author":423,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/71613"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=71613"}],"version-history":[{"count":24,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/71613\/revisions"}],"predecessor-version":[{"id":83617,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/71613\/revisions\/83617"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=71613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=71613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=71613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}