{"id":66826,"date":"2020-06-17T10:00:22","date_gmt":"2020-06-17T02:00:22","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=66826"},"modified":"2021-06-23T14:45:11","modified_gmt":"2021-06-23T06:45:11","slug":"new-rating-feature","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/new-rating-feature\/","title":{"rendered":"New &amp; improved rating feature"},"content":{"rendered":"<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b\">Share your feedback via a 5-star rating scale!<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.15\"><a href=\"https:\/\/www.grab.com\/my\/blog\/driver\/ciri-penilaian-baharu\/\"><span style=\"text-decoration: underline;font-weight: 400;font-size: 10pt;color: #0000ff\">Tekan di sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">We heard you! To improve your feedback submission experience, we will be introducing the <\/span><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">Driver Rate Consumer Feature<\/span><span style=\"font-size: 12pt;color: #555555\">\u00a0starting <\/span><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">22 June (Monday)<\/span><span style=\"font-size: 12pt;color: #555555\">.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #555555;text-decoration: none\">This enhanced feature will appear at the end of every trip or delivery and will replace the previous rating system.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><em><span style=\"text-decoration: italic;font-weight: 400;font-size: 11pt;color: #666666\">*This version will be launched in phases<\/span><\/em><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f\">What\u2019s new?<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2020\/06\/38472_vfbxww1adu.jpeg\" width=\"479\" height=\"520\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-size: 12pt;color: #555555;font-weight: bold\">1. Fairer &amp; clearer<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">You can now rate using a <\/span><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">5-star rating scale<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #555555;text-decoration: none\">\u00a0instead! Also, rating now applies to all service types (i.e. transport, food, delivery).<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">2. More detailed &amp; comprehensive<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #555555;text-decoration: none\">\u00a0<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">More <\/span><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">options and reasons<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #555555;text-decoration: none\">\u00a0to choose from so that you can submit a more accurate feedback to us! <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><em><span style=\"text-decoration: underline;font-size: 12pt;color: #555555\">IMPORTANT:<\/span><\/em><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><em><span style=\"font-size: 12pt;color: #555555;text-decoration: italic\">If you don\u2019t submit your rating at the end of the trip or delivery, you can do so at the Job History section within <\/span><span style=\"text-decoration: none;font-size: 12pt;color: #555555;font-weight: bold\">72 hours.<\/span><\/em><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><em>Consumers <span style=\"font-size: 12pt;color: #555555;font-weight: bold\">will not be able <\/span><span style=\"font-size: 12pt;color: #555555\">to see the ratings given to them. This enhanced feature is for Grab\u2019s internal use.<\/span><\/em><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><em>To ensure fairness of the rating system, Grab will continue to investigate the ratings from <span style=\"font-size: 12pt;color: #666666;font-weight: bold\">both parties<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0and will take action when any party has been found to be breaking Grab\u2019s community guidelines or code of conduct.<\/span><\/em><\/li>\n<\/ul>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f;text-decoration: none\">FAQs<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-size: 12pt;color: #00b14f;font-weight: bold\">1. I am still using the old rating system. What do I need to do to start using the enhanced feature?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">The enhanced feature will be launched in phases starting <\/span><span style=\"text-decoration: none;font-size: 12pt;color: #555555;font-weight: bold\">22 June (Monday).<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-size: 12pt;color: #00b14f;font-weight: bold\">2. When can I use this enhanced rating feature?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">When this enhanced feature is made available to you, y<\/span><span style=\"font-size: 12pt;color: #555555\">ou can rate using it at the end of your trip or delivery. Alternatively, you can also go to the <\/span><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">Job History<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #555555;text-decoration: none\">\u00a0section to rate there if you didn\u2019t rate before.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-weight: bold;font-size: 12pt;color: #00b14f\">3. What will happen if I don\u2019t submit any rating at the end of my trip\/delivery?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">You can still rate your trip\/delivery within <\/span><span style=\"font-size: 12pt;color: #555555;font-weight: bold\">72 hours<\/span><span style=\"font-size: 12pt;color: #555555\">\u00a0at the Job History section. However, after 72 hours, you will not be able to rate anymore.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #00b14f;text-decoration: none;font-weight: bold\">4. Can I change the rating that I gave after submitting?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #555555\">No, ratings that have been submitted can\u2019t be changed.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Share your feedback via a 5-star rating scale! Tekan di sini untuk terjemahan Bahasa Melayu We heard you! To improve your feedback submission experience, we will be introducing the Driver Rate Consumer Feature\u00a0starting 22 June (Monday). This enhanced feature will appear at the end of every trip or delivery and will replace the previous rating [&hellip;]","protected":false},"author":714,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/66826"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/714"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=66826"}],"version-history":[{"count":11,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/66826\/revisions"}],"predecessor-version":[{"id":92333,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/66826\/revisions\/92333"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=66826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=66826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=66826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}