{"id":38402,"date":"2019-03-17T00:00:24","date_gmt":"2019-03-16T16:00:24","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=38402"},"modified":"2020-02-05T17:18:45","modified_gmt":"2020-02-05T09:18:45","slug":"keep-calm-help-is-on-the-way","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/car\/keep-calm-help-is-on-the-way\/","title":{"rendered":"Keep calm, help is on the way"},"content":{"rendered":"

There\u2019s<\/span>\u00a0always a <\/span>solution to everything<\/span><\/p>\n

Tekan sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n

Spending hours behind the wheel as a driver-partner is no easy task. You may encounter <\/span>unfavourable circumstances while on the job. Don\u2019t worry! Here are some of the common scenarios that you may encounter and tips on what you can do to resolve the issue. <\/span><\/p>\n

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Scenario A <\/span>–<\/span>\u00a0<\/span>Passenger overpaid<\/span><\/p>\n

Double payment is a common scenario, especially for frequent Grab passengers. Sometimes they forget that they have selected GrabPay as the mode of payment.<\/span><\/p>\n

If this happens, please return the cash immediately and inform the passenger that they have paid through GrabPay. <\/span>In case the passenger have exited the car before you realised they overpaid, you may visit <\/span>here<\/a><\/span>\u00a0to report the incident.<\/span><\/p>\n

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Scenario B – \u00a0<\/span>Delayed Transit Time<\/span><\/p>\n

Multi-stop Rides is a great feature that allows passengers to add an extra stop in a single trip. However, some passengers might take advantage of this feature by stopping at a location for a prolonged period of time. We advise you to practise informing passengers politely at the beginning of a multi-stop ride that you are only allowed to wait for a maximum of 3 minutes at the extra stop.<\/span><\/p>\n

If your passenger leaves you waiting for more than 3 minutes, kindly call us and we would cancel the trip on your behalf. Rest assured that your cancellation rate will not be affected. <\/span><\/p>\n

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Scenario C –<\/span>\u00a0<\/span>Passenger didn\u2019t pay<\/span><\/p>\n

Sometimes we might come across passengers who are in a rush and they may unintentionally exit the car without paying. Other times, they may have forgotten that their mode of payment is cash.<\/span><\/p>\n

If you are caught in this kind of situation, you may report cases of passengers not paying for their ride <\/span>here<\/a><\/span>. It is best not to go chasing your passengers as leaving your vehicle unattended may cause a bigger problem.<\/span><\/p>\n

The scenarios above are just some of the common issues that Grab driver-partners face every now and then. You can always refer to this article if you have to deal with these types of <\/span>unfortunate <\/span>situations. Nevertheless, we got your back! You may always visit the Help Centre\u00a0<\/span>here<\/a><\/span>.\u00a0Our customer service is just one call away if you need further assistance.<\/span><\/span><\/p>\n

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Updates and new features! <\/span><\/p>\n

Cashless Tipping Feature<\/span><\/p>\n

We have launched a tipping feature for passengers. Passengers can now tip driver-partners for exceptional service.\u00a0<\/span>Click <\/span>here<\/a><\/span>\u00a0to learn more!<\/span><\/p>\n

Cancellation Policy Updates<\/span><\/p>\n

From <\/span>25 March 2019 onwards<\/span>, the RM3 Cancellation Compensation will be <\/span>charged to passengers<\/span>\u00a0when they cancel their booking after 5 minutes or when they don\u2019t show up for their booking and you cancel the ride with reason \u201cPassenger no-show\u201d. Click <\/span>here<\/a><\/span>\u00a0to find out how this will work if passengers pay by cash. <\/span><\/p>\n

Job Card Redesign<\/span><\/p>\n

New Job Card Design will be available from <\/span>18 March 2019 onwards.<\/span><\/span><\/p>\n

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For GrabShare, (available in Klang Valley only) the passenger icon will indicate the number of passengers boarding your car.<\/span><\/p>\n

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Gong Xi Sama-Sama Reunion 2019<\/span><\/p>\n