{"id":36087,"date":"2018-12-17T18:00:45","date_gmt":"2018-12-17T10:00:45","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=36087"},"modified":"2020-02-05T17:09:23","modified_gmt":"2020-02-05T09:09:23","slug":"grabexpress-happyfresh-pilot-programme-faq","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/grabexpress-happyfresh-pilot-programme-faq\/","title":{"rendered":"GrabExpress x HappyFresh &#8211; Pilot Programme FAQ"},"content":{"rendered":"<p style=\"text-align: left;line-height: 1.15\"><span style=\"font-size: 10pt;color: #1155cc;text-decoration: underline\"><a style=\"color: inherit;text-decoration: inherit\" href=\"https:\/\/www.grab.com\/my\/blog\/driver\/grabexpress-happyfresh-pilot-programme-faq-bm\/\">Tekan di sini untuk terjemahan Bahasa Melayu<\/a><\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">1. <\/span><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">What is the GrabExpress x HappyFresh partnership pilot programme?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">As part of the plan to bring in partners to increase demand for GrabExpress, GrabExpress is entering into a partnership with HappyFresh. HappyFresh is an online grocery delivery service where customers can order groceries from various supermarkets and stores around Klang Valley and have them delivered to their home. HappyFresh utilizes a team of shoppers (who buys the items in the stores) and drivers (who picks up the items from the shopper and delivers to the customer)<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">In this partnership between GrabExpress and HappyFresh, some HappyFresh orders will be delivered to customers by GrabExpress delivery partners. As a start, we would like to pilot the partnership in selected stores first. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">2. Where is the pilot programme?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">During the pilot phase, we are trialling out one store first, TMC Bangsar in Lucky Garden, Bangsar. More stores will be added in the future.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">3. Who can be a part of it?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Delivery partners who do both GrabExpress and GrabFood are invited to be part of the pilot programme. You have been automatically added into the service.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">4. How do I take a HappyFresh job?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">HappyFresh jobs are very similar to a regular GrabExpress job, where you pick up from one location and immediately deliver to another location.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: underline\">Receiving an order<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">You will receive a booking which says \u2018GrabExpress (Beta) SameDay\u2019. Please note that this is still an instant job and that you will need to pick up and deliver immediately<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Fares and commission structure for HappyFresh jobs are the same as a normal GrabExpress job<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please accept the order<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: underline\">Picking up an order<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">After accepting the order, please proceed to the pick-up point. You will be picking up the order from a HappyFresh shopper, who will be identifiable via their HappyFresh uniform. You may call\/SMS the shopper from your Grab Driver app. Please note that GrabChat will not be available<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please pick up the item from this location:<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.2\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">TMC Bangsar &#8211; Main entrance<\/span><\/p>\n<p style=\"text-align: center;line-height: 1.2\"><img loading=\"lazy\" decoding=\"async\" class=\"\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34628_7zuNnrqAD3.jpeg\" alt=\"\" width=\"759\" height=\"363\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.2\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">If you encounter any issues, please contact HappyFresh\u2019s customer service at 03-92120192<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: underline\">Delivering an order<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">After picking up, please proceed to the drop-off point. You will be delivering to a HappyFresh customer. You may call\/SMS the customer from your Grab Driver app. Please note that GrabChat will not be available<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please drop off the item to the customer\u2019s doorstep<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">If you encounter any issues, please contact HappyFresh\u2019s customer service at 03-92120192<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">5. How different is the HappyFresh job compared to other GrabExpress jobs?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">The only differences are:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">On the job card, instead of \u2018GrabExpress Bike (Beta)\u2019, the order will say \u2018GrabExpress (Beta) Same Day\u2019. You may check if you have GrabExpress (Beta) Same Day in your driver profile page<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">You will not be able to use GrabChat to communicate with the sender (shopper) or recipient (customer). Please call\/SMS to ask questions or provide updates on your status<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">If you encounter any issues, instead of calling the GrabExpress customer service, please call the HappyFresh customer service at 03-92120192<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">6. How much can I earn with a HappyFresh job?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">The fare and commission structure is the same as a regular GrabExpress job.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">7. What happens if I cannot contact the sender?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please contact HappyFresh Customer Service at 03-92120192. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">8. What happens if I cannot contact the recipient?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please contact HappyFresh Customer Service at 03-92120192. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">9. What happens if I encounter any delays during pickup\/dropoff?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please contact HappyFresh Customer Service at 03-92120192. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">10. What happens if the customer has any complaints\/issues when I drop off the item?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Please contact HappyFresh Customer Service at 03-92120192.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;font-size: 11pt;color: #555555;text-decoration: none\"><em>Kindly be reminded that all members of the Grab community are required to follow the<a href=\"https:\/\/www.grab.com\/my\/terms-policies\/code-of-conduct-driver\/\"> Code of Conduct<\/a> and <a href=\"https:\/\/www.grab.com\/my\/terms-policies\/transport-delivery-logistics\/\">Terms of Services<\/a>.<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Tekan di sini untuk terjemahan Bahasa Melayu 1. What is the GrabExpress x HappyFresh partnership pilot programme? As part of the plan to bring in partners to increase demand for GrabExpress, GrabExpress is entering into a partnership with HappyFresh. HappyFresh is an online grocery delivery service where customers can order groceries from various supermarkets and [&hellip;]","protected":false},"author":450,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,118],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/36087"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/450"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=36087"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/36087\/revisions"}],"predecessor-version":[{"id":58677,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/36087\/revisions\/58677"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=36087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=36087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=36087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}