{"id":35962,"date":"2018-12-26T10:00:50","date_gmt":"2018-12-26T02:00:50","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=35962"},"modified":"2020-02-05T17:34:02","modified_gmt":"2020-02-05T09:34:02","slug":"how-to-handle-challenging-situations-on-nye","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/car\/how-to-handle-challenging-situations-on-nye\/","title":{"rendered":"How To Handle Challenging Situations On NYE"},"content":{"rendered":"<p style=\"text-align: left;line-height: 1.15\"><a href=\"https:\/\/www.grab.com\/my\/blog\/driver\/car\/how-to-handle-challenging-situations-on-nye-bm\/\"><span style=\"font-size: 10pt;color: #0000ff;text-decoration: underline\">Tekan di sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Driving during the festive period can be productive and lead to higher earnings. However on the busiest day of the year, you will come across various situations; some pleasant but some may not be. Hence, we like to share a few handy tips on how driver-partners can be fully prepared.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f\">Tip 1<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><img loading=\"lazy\" decoding=\"async\" class=\"\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_uq_fv18ktv-1.png\" alt=\"\" width=\"70\" height=\"130\" \/><img decoding=\"async\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_QyPjeCN5Ns.png\" alt=\"\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">In the event an unpleasant incident happens, pull over the car to the side before proceeding to handle the situation. Safety comes first. It is also advisable to turn off the <\/span><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">availability <\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">button so no more jobs get accepted.This would keep your cancellation rate intact.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f\">Tip 2<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><img loading=\"lazy\" decoding=\"async\" class=\"\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_Ao9L_kVTpH-1.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">G<\/span><span style=\"font-size: 12pt;color: #666666\">et your camera ready before dealing with any mess or damages. Take clear images of the affected area as <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">reimbursement <\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">of minor cleaning \/ restoration charges require valid evidence such as photographs and receipts.<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Any minor damages incurred to your vehicle is claimable of up to <\/span><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">RM150<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">. Evidence (photographs and receipts) must be submitted along with your report to make the claim.<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">List of minor damages include:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Vomit<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Food and drinks spills<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Dents and scratches (internal and external of vehicle)<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Dirty seat stains caused by passengers<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 11pt;color: #666666;text-decoration: none\">*Please note that the policy applies on a case by case basis as the circumstances for each case will vary. All claims must be made within 14 days from the date of the incident.<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666;text-decoration: none\">How to claim in the Grab driver app:<\/span><\/p>\n<ol start=\"1\">\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Click \u2018Support\u2019 in your App<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Click on \u2018Help Centre\u2019<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Click \u2018Report a past trip issue\u2019<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Click \u2018Feedback about my passenger\u2019<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Click on \u2018My passenger made a mess or damaged my car\u2019<\/span><\/li>\n<li style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Select the relevant trip<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Click here to <\/span><span style=\"font-size: 12pt;color: #1aa6f6;text-decoration: underline\"><a style=\"color: inherit;text-decoration: inherit\" href=\"https:\/\/grabdriverhelp.zendesk.com\/hc\/ms\/articles\/115007914607-My-passenger-made-a-mess-or-damaged-my-car\">make a claim<\/a><\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">\u00a0on the website.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f\">Tip 3<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><img loading=\"lazy\" decoding=\"async\" class=\"\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_0PJjV8uyQv-1.png\" alt=\"\" width=\"91\" height=\"91\" \/><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Whether it\u2019s attending<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0the<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0countdown<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0to watch the fireworks<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0or <\/span><span style=\"font-size: 12pt;color: #666666\">spending time with loved ones<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0till late, some passengers might be tired after an eventful day which might increase the<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0chance<\/span><span style=\"font-size: 12pt;color: #666666\">s<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0of belongings getting left behind in the car. <\/span><span style=\"font-size: 12pt;color: #666666\">You may contact us immediately for assistance if it happens. Alternatively you may visit <\/span><a href=\"https:\/\/help.grab.com\/driver\/ms\/115007747967-Passenger-left-something-in-my-car?launch_path=N%2FA\"><span style=\"font-size: 12pt;color: #6d9eeb;text-decoration: underline\">here<\/span><\/a><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">\u00a0to report such cases.<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f\">Tip 4<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">High demand for rides usually falls between 9pm &#8211; 11pm as people head out for the countdown. You can also expect demand to pour in after midnight because that\u2019s when the celebrations are over.<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">It is definitely a challenge when the traffic is heavy on such an occasion. <\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">For driver-partners in bigger cities such as Klang Valley, Johor Bahru, Penang, Melaka, Kuching and Kota Kinabalu, do ensure every minute on the road is well spent by referring to the Time Booster Schedule maximise your earnings on that day!<\/span><\/p>\n<p style=\"text-align: justify;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">For other cities, please stay tuned for any festive incentives via the in-app incentive section nearer to New Year\u2019s Eve.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f;text-decoration: none\">Tip 5<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Call it a day if you are no longer able to continue to pick up passengers or your car is not in the condition to do so. Afterall it is the first day of the year. Have some fun!<\/span><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f;text-decoration: none\">GrabAcademy<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">To further improve the livelihood of our drivers, we have also launched GrabAcademy, a 4-week free programme designed to help our driver-partners in learning new skills for their everyday life.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">In conjunction with International Day of People with Disabilities, our friends from National Council for the Blind Malaysia (NCBM) and Malaysia Confederation of the Disabled (MCD) have helped us out on conducting courses on How to handle Passengers with Disabilities.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-36340 \" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2018\/12\/26112714\/WhatsApp-Image-2018-11-28-at-12.03.04-PM-700x467.jpeg\" alt=\"\" width=\"600\" height=\"450\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Grab has also organised Lepaklah Session catered exclusively for deaf driver-partners. There were a total of 31 driver-partners in attendance. During the session, tips were shared on how to communicate with passengers as well as what to do in difficult situations. We also managed to garner feedback to understand these driver-partners\u2019 experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-36344 \" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2018\/12\/24123143\/IMG_20181124_114746_50_2_501-700x525.jpg\" alt=\"\" width=\"600\" height=\"400\" \/><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f;text-decoration: none\">GrabCorner<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Want to know how you have been performing on the Grab platform or what your passengers have said about you after you completed a ride? Now you can with <\/span><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">GrabCorner<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">!<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Within this new in-app section, you can also see how many rides you have completed and how many of those rides were rated 5-stars. Aside from that, there are also helpful daily driver tips and polls curated just for you.<\/span><\/p>\n<p style=\"text-align: center;line-height: 1.5\"><img decoding=\"async\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_60QUGZOzti.jpeg\" alt=\"\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 10pt;color: #666666;text-decoration: italic\">*Only available to Android users. Please update your app to the latest version.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 14pt;color: #00b14f\">GrabAllStars Rewards &#8211; Monthly Highlight<\/span><span style=\"text-decoration: none;font-weight: bold;font-size: 14pt;color: #009d3b\">s<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">GrabAllStars is a programme that provides benefits to driver-partners, through a wide selection of merchants. This includes cheaper pricing to reduce your daily expenses.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Here are some of the attractive rewards available for you to redeem this month: <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.15\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_4IzTWtGsvG.jpeg\" alt=\"\" width=\"601\" height=\"331\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.15\"><span style=\"font-size: 10pt\">*Only available in <\/span><span style=\"font-weight: bold;font-size: 9pt;color: #222222;text-decoration: none\">Klang Valley, Negeri Sembilan, Penang, Ipoh, Johor Bahru, Malacca, Kuching and Kota Kinabalu.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;line-height: 1.15\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/12\/34737_074ic9fDIX.jpeg\" alt=\"\" width=\"600\" height=\"330\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;font-size: 11pt;color: #555555;text-decoration: none\"><em>Kindly be reminded that all members of the Grab community are required to follow the<a href=\"https:\/\/www.grab.com\/my\/terms-policies\/code-of-conduct-driver\/\"> Code of Conduct<\/a> and <a href=\"https:\/\/www.grab.com\/my\/terms-policies\/transport-delivery-logistics\/\">Terms of Services<\/a>.<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Tekan di sini untuk terjemahan Bahasa Melayu Driving during the festive period can be productive and lead to higher earnings. However on the busiest day of the year, you will come across various situations; some pleasant but some may not be. Hence, we like to share a few handy tips on how driver-partners can be [&hellip;]","protected":false},"author":634,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/35962"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/634"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=35962"}],"version-history":[{"count":5,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/35962\/revisions"}],"predecessor-version":[{"id":58742,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/35962\/revisions\/58742"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=35962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=35962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=35962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}