{"id":30433,"date":"2018-06-06T16:17:38","date_gmt":"2018-06-06T08:17:38","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=30433"},"modified":"2020-02-05T17:43:48","modified_gmt":"2020-02-05T09:43:48","slug":"multi-city-support-feature","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/car\/multi-city-support-feature\/","title":{"rendered":"Multi-city Support Feature"},"content":{"rendered":"<p style=\"text-align: left;line-height: 1.5\"><img decoding=\"async\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/06\/30121_-fqw2xy5nc.gif\" alt=\"\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><a href=\"https:\/\/www.grab.com\/my\/blog\/driver\/ciri-multi-city-support\/\"><span style=\"font-weight: 400;font-size: 10pt;color: #0000ff;text-decoration: none\">Tekan di sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Introducing the Multi-city Support feature! The last time we turned on this feature, it was for Raya 2018. This time around, effective 20 August 2018, we are going to keep it turned on always!<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">With this feature, you will be able to supplement your income by <\/span><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">receiving jobs anywhere across Malaysia*, even outside of your registered home city. <\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 10pt;color: #666666\">*T&amp;C apply<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\"><strong>Example:<\/strong> Bob\u2019s home city is Klang Valley and he drives to Ipoh to visit some relatives. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2018\/08\/33244_6exsuebevu.png\" alt=\"\" width=\"700\" height=\"170\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><strong><span style=\"font-size: 12pt;color: #666666\">Here\u2019s what you need to do to continue receiving jobs when you travel out of your registered city.<\/span><\/strong><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Make sure your Grab driver app is on the<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0latest version <\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">(at least v5.41.0 for Android and v1.28.0 for iOS).<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Turn on availability when you\u2019re ready to receive jobs<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><em><span style=\"font-size: 10pt;color: #666666;text-decoration: italic\">Terms and conditions:<\/span><\/em><\/p>\n<ol start=\"1\">\n<li style=\"text-align: left;line-height: 1.5\"><em><span style=\"font-weight: 400;font-size: 10pt;color: #666666;text-decoration: none\">Applicable to cities where Grab operates in.<\/span><\/em><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><em><span style=\"font-weight: 400;font-size: 10pt;color: #666666;text-decoration: none\">You will be only eligible for fares in the new city you\u2019re in.<\/span><\/em><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><em><span style=\"font-weight: 400;font-size: 10pt;color: #666666;text-decoration: none\">Jobs completed in the new city will not count towards your home city incentive targets. <\/span><\/em><\/li>\n<\/ol>\n<p><span style=\"font-weight: bold;text-decoration: none;font-size: 16pt;color: #009d3b\">Important information <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Completing jobs at KLIA\/KLIA2 &amp; <\/span><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Sultan Ismail Petra<\/span><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">\u00a0Airport<\/span><\/p>\n<p><span style=\"font-size: 12pt;color: #666666\">Please note that you will have to wait at a designated area to get jobs from KLIA\/KLIA2 or <\/span><span style=\"font-size: 12pt;color: #666666\">Sultan Ismail Petra <\/span><span style=\"font-size: 12pt;color: #666666\">Airport (Kota Bharu). Jobs will be allocated on a \u2018first come, first served\u2019 basis. Do familiarise yourself with how the queue works at both these airports:<br \/>\n1. More info for: <span style=\"font-size: 12pt;color: #1155cc;text-decoration: underline\"><a style=\"color: inherit;text-decoration: inherit\" href=\"https:\/\/www.grab.com\/my\/blog\/driver\/klia-queue-allocation-feature\/\">KLIA Queue<\/a><\/span><span style=\"font-size: 12pt;color: #666666\"><br \/>\n2. More info for: <\/span><span style=\"font-size: 12pt;color: #1155cc;text-decoration: underline\"><a style=\"color: inherit;text-decoration: inherit\" href=\"https:\/\/www.grab.com\/my\/blog\/driver\/kbr-queue-allocation-feature\/\">Kota Bharu Airport Queue<\/a><\/span><\/span><\/p>\n<p><span style=\"font-size: 12pt;color: #666666\">Do also note that <span style=\"text-decoration: underline;font-size: 12pt;color: #666666\">Auto Accept will not be available at KLIA\/KLIA2 and <\/span><span style=\"font-size: 12pt;color: #666666;text-decoration: underline\">Sultan Ismail Petra<\/span><span style=\"font-size: 12pt;color: #666666;text-decoration: underline\">\u00a0Airport; even if you have toggled this on in your settings<\/span><span style=\"font-size: 12pt;color: #666666\">. You will need to accept jobs manually. Therefore, commissions will be based on non-Auto Accept rates.<\/span><\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Changing driver-partner account information<\/span><\/p>\n<p><span style=\"font-size: 12pt;color: #666666\">Please note that you need to go back to your home city\u2019s Grab Driver Centre (GDC) <strong>OR<\/strong> be in your home city when you call Help Center if you would like to change any driver-partner account-related information. You will not be able to make any changes to your account if you do this outside your home city.<br \/>\n<\/span><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;text-decoration: none;font-size: 18pt;color: #009d3b\">FAQs<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">What do I need to do in order to receive jobs when I travel outside of my home city? <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: 400;text-decoration: none\">There is no action needed on your end, simply remember to turn on your driver app when you\u2019re ready to receive jobs! Do make sure that you are on the latest app version.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;text-decoration: none;font-size: 12pt;color: #009d3b\">Do I get to earn incentives in the new city?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">No, you will only get to earn fares in the new city. The incentive section will display the new city incentives but because you\u2019re eligible for only fares, there will not be any target progressions.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Do the jobs I receive in the new city count towards my incentive targets in my home city? <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Unfortunately, they do not. Your home city incentives will be kept separate from the new city you are in.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">What do I need to do when I go back to my home city? <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">There is no action needed on your end, you will automatically start receiving jobs and incentives once you travel back to your home city as long as your app is switched on. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Can I receive jobs wherever I am?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Yes, as long as you\u2019re in cities where Grab operates in the country.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;text-decoration: none;font-size: 12pt;color: #009d3b\">Will my AR and CR change when I enter a new city?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">If you have never driven in that city, your AR and CR will start from 0. But do take note that you should maintain the same performance standards as your home city.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">If you have driven in that city the last time we activated the Multi-city Support feature, your AR and CR will only refresh to 0 after you have completed one ride in that city.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;text-decoration: none;font-size: 12pt;color: #009d3b\">Why can\u2019t I see other service types (i.e. GrabCar Premium, GrabCar Plus) in the new city?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">We\u2019re launching this feature for GrabCar Economy, GrabCar 6-seater, JustGrab and JustGrab 6-seater only. However, please note that certain cities do not have all the stated service type. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">When you\u2019re in the new city, please check your \u201cService Type\u201d under your driver profile to see which service types are available in the new city. Kindly note, you will not be able to toggle on or off any service types when you drive in the new city.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Do I need to update my app in order to enjoy this? <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Yes, please update your app to the latest version (at least v5.41.0 for Android and v1.28.0 for iOS). \u00a0<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">How do I make sure I will have a job on the way back to my home city? <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">You could use the \u2018My Destination\u2019 feature to increase your likelihood of receiving a job that\u2019s on the way back to your home city.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;font-size: 11pt;color: #555555;text-decoration: none\"><em>Kindly be reminded that all members of the Grab community are required to follow the<a href=\"https:\/\/www.grab.com\/my\/terms-policies\/code-of-conduct-driver\/\"> Code of Conduct<\/a> and <a href=\"https:\/\/www.grab.com\/my\/terms-policies\/transport-delivery-logistics\/\">Terms of Services<\/a>.<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Tekan di sini untuk terjemahan Bahasa Melayu Introducing the Multi-city Support feature! The last time we turned on this feature, it was for Raya 2018. This time around, effective 20 August 2018, we are going to keep it turned on always! With this feature, you will be able to supplement your income by receiving jobs [&hellip;]","protected":false},"author":423,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/30433"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=30433"}],"version-history":[{"count":4,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/30433\/revisions"}],"predecessor-version":[{"id":58783,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/30433\/revisions\/58783"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=30433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=30433"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=30433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}