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The next time you Grab a ride from Suria KLCC, look for the little green dots that let you choose exactly where you want to be picked up.<\/span><\/p>\n Gone are the days of having to type in \u201cNotes\u201d or call the driver to say whether you\u2019re at the Isetan Entrance or the P. Ramlee Entrance. There are even useful descriptions like \u201cBeside Louis Vuitton\u201d to help you identify the specific pick-up point.<\/span><\/p>\n Typically, map providers place location markers right in the middle of buildings and places. These are useful for navigating from A to B but can be confusing for drivers trying to pick up or drop off passengers.<\/span><\/p>\n Airports, shopping centres, train stations and tourist attractions are especially challenging. Compounded by high traffic and multiple entrances, these places become a pick-up roulette for drivers and passengers trying to find one another.<\/span><\/p>\n Through local data collection and analysis, our map operations team has rolled out\u00a0more than 5,000 new, precise pick-up points across the region. The green dots on your app show the different pick-up points in these busy locations, and you can even toggle between them to choose the most convenient.<\/span><\/p>\n Frequent Grab user Raymond Fong travels regularly for work between Sarawak and Kuala Lumpur.<\/span><\/p>\n \u201cWhen I\u2019m at the airport, it\u2019s now easier for me to pinpoint which door I\u2019m waiting at. It\u2019s definitely a significant change and makes it more convenient to get picked up,\u201d he said.<\/span><\/p><\/blockquote>\n Let us take care of getting you there To reduce such rendezvous distances, we first identify the most challenging regions (see shaded areas on interactive map below) by crunching huge amounts of data and analysing location-related feedback from passengers and drivers.<\/p>\n We first look up locations online to pinpoint where the best pick-up points might be, followed by visiting each location to corroborate what has been discovered. We talk to locals to get their feedback and assess if the pick-up point is feasible for different vehicle types, making sure it\u2019s compliant with local regulations. For example, taxi stands in shopping malls may be accessible only to taxis but not private cars.<\/p>\n With more accurate pick-up points, the driver can pull up precisely to where you are waiting. Drivers are now less stressed in trying to locate passengers, who are also less likely to cancel out of frustration.<\/p>\n And this convenience is being felt across the region, where, on average, you can get to your car within 40 metres. In Malaysia, most passengers are now able to get to the car within 35 metres.<\/p>\n <\/p>\n <\/p>\n \u201cWe want to create the best ride-hailing experience for our consumers in Southeast Asia. It\u2019s crucial that our passengers get picked up and dropped off at the specific point they\u2019ve indicated,\u201d said Ajay Bulusu, Grab\u2019s Regional Head, Map Operations.<\/span><\/p>\n \u201cWe\u2019ve made great progress, and we\u2019re scaling rapidly to improve the accuracy of all pick-ups and drop-offs. Passengers can now enjoy the ease and convenience of being picked up at the exact airport terminal door or a particular point in a large industrial park or shopping mall.<\/span><\/p>\n \u201cWhat\u2019s more, when you make a booking on the Grab app, its machine-learning capability has already figured out your routine and helped auto-complete your destination.\u201d<\/span><\/p><\/blockquote>\n Crowdsourcing: the way to a better map<\/b><\/p>\n As we work to make our pick-up and drop-off points even more precise, we\u2019re also taking swift action on locations that might have been inaccurately pinned.<\/span><\/p>\n To do so, we are fortunate to have the Grab community as our eyes on the road to inform us of any blind spots. That is why we\u2019ve made it easier for you to provide feedback. <\/span><\/p>\n When Raymond wanted to let us know that a pick-up point was pinned incorrectly, it took just three taps to get to <\/span>\u2018Report Location Issue\u2019<\/span><\/a> in the app. Passengers can select specific location issues to give feedback on, such as \u2018incorrect route or entrance\u2019 or \u2018missing address, name or pick-up\/drop-off location\u2019.<\/span><\/p>\n <\/p>\n Raymond realised that whenever he selected a pick-up from Menara Bukit Ceylon, drivers ended up at Jalan Sahabat, when the entrance to the property is actually on Jalan Ceylon.<\/span><\/p>\n \u201cWhen the pick-up or drop-off locations are not accurate, this can cause misunderstandings between drivers and passengers resulting in an unpleasant ride,\u201d said Raymond.<\/span><\/p>\n \u201cWhen I saw that I could provide feedback, I wanted to do so to improve the service for everyone.\u201d<\/span><\/p><\/blockquote>\n Across the region, feedback from riders like Raymond has been crucial in helping us build a map meant for ride-hailing. Between last October and January this year, we delivered almost 2,000 map updates for passengers based on their feedback on locations.<\/span><\/p>\n
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\nUltimately our goal is to provide you with seamless point-to-point travel. If you have to walk from your selected pick-up point to where the car is, the distance walked is what we call a \u201crendezvous distance\u201d.<\/p>\n![\"\"](\"https:\/\/www.grab.com\/sg\/wp-content\/uploads\/sites\/4\/2018\/03\/Grab_map_cover_EN-700x438.jpg\")
<\/a><\/p>\n\u00a0Have a drive around this interactive map to see some of our new pick-up points across Southeast Asia. Please view on desktop for the full interactive experience.<\/em><\/span><\/div>\n<\/div>\n![](\"https:\/\/thumbs.gfycat.com\/AppropriateAgreeableAsianconstablebutterfly-size_restricted.gif\")
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