{"id":29084,"date":"2018-04-15T08:00:13","date_gmt":"2018-04-15T00:00:13","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=29084"},"modified":"2023-09-21T10:51:57","modified_gmt":"2023-09-21T02:51:57","slug":"passenger-no-show-cancellation-feature","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/blog\/driver\/passenger-no-show-cancellation-feature\/","title":{"rendered":"Passenger No-Show Cancellation Feature"},"content":{"rendered":"

Yes, we heard your feedback! <\/span><\/h2>\n

Tekan di sini untuk terjemahan Bahasa Melayu<\/span><\/a><\/p>\n

W<\/span>e\u2019re happy to announce that <\/span>Passenger No-Show Cancellation Feature<\/span>\u00a0is now available to all driver-partners!<\/span>\u00a0This feature will <\/span>now <\/span>enhance your experience as a valued driver-partner, empowering you to drive with <\/span>a <\/span>greater peace of mind.<\/span><\/p>\n

\n

How It Works<\/span><\/strong><\/p>\n

If the passenger does not show up after you have waited for the passenger<\/span>\u00a0<\/span>\u00a0at the pick-up point, you can cancel the job with the assurance that your Cancellation Rate remains unaffected.<\/span><\/p>\n

<\/p>\n

For Passenger No-Show situations, Driver-Partners must first fulfil these 3 criteria before cancelling:<\/span><\/p>\n

    \n
  1. Tap <\/span>\u2018I\u2019ve Arrived\u2019 <\/span>only upon arriving at <\/span>passenger\u2019s the pick-up point<\/span><\/li>\n
  2. Wait for the passenger for at least <\/span>5 minutes<\/span>\u00a0<\/span><\/li>\n
  3. Cancel the job using <\/span>\u2018Passenger no-show\u2019<\/span>\u00a0while still at the pick-up point<\/span><\/li>\n<\/ol>\n

    If any of these are not met, the \u2018Passenger no-show\u2019 option will not appear, and your Cancellation Rate will be affected if you decide to cancel the job.<\/span><\/p>\n

    [UPDATE!]<\/strong><\/span> We\u2019ve added more cancellation reasons that will allow you to cancel jobs without affecting your Cancellation Rate (CR)! Click here to know more.<\/a><\/span><\/p>\n

    \n

    FAQs<\/span><\/h1>\n

    What is the Passenger No-show Cancellation Feature? <\/span><\/strong><\/p>\n

    It\u2019s a feature that empowers you as the driver to cancel a ride if the passenger does not show-up after you have waited for 5 minutes. Using this feature will ensure your Cancellation Rate will not be affected when a situation as such happens.<\/span><\/p>\n

    Must I tap on \u2018I\u2019ve Arrived\u2019 button once I arrive at the pick-up point?<\/span><\/strong><\/p>\n

    Yes. To use the Passenger No-Show Cancellation Feature, please tap \u2018I\u2019ve Arrived\u2019 first once you arrive at the pick-up point. The feature will not be available if you try to cancel before you arrive at the pick-up point.<\/span><\/p>\n

    What happens if I tap \u2018I\u2019ve Arrived\u2019 before reaching the pick-up point?<\/span><\/strong><\/p>\n

    You will receive a notification that your current location does not match the pick-up point. It is okay if you have tapped ‘I’ve Arrived’ before reaching the pick-up point, just make sure you only press \u2018Yes\u2019 in the notification message once you’re at the pick-up point if you wish to use the feature.<\/span><\/p>\n

    \"\"<\/p>\n

    How long must I wait at the pick-up point before cancelling using \u2018Passenger no-show\u2019?<\/span><\/strong><\/p>\n

    As per our current practice, please wait at least 5 minutes at the pick up location for your passenger, before using the Passenger No-Show Cancellation Feature. <\/span><\/p>\n

    The passenger did not show up and I\u2019ve already driven off. When I try to cancel the job using \u2018Passenger no-show\u2019, the option isn\u2019t available. Why is this so?<\/span><\/strong><\/p>\n

    If the passenger does not show up after 5 minutes, you need to cancel the job while still at the pick-up point. The feature will not be available if you try to cancel after <\/span>driving off.<\/span><\/p>\n

    How about the other situations whereby the passenger books the wrong vehicle type. How can I cancel these jobs without affecting my CR?<\/span><\/strong><\/p>\n

    At present, the feature only works with the stated criteria. Rest assured, we are working on improvements to cater for other cancellation cases. Stay tuned!<\/span><\/p>\n

    Is there a minimum Grab Driver App version requirement?<\/span><\/strong><\/p>\n

    Yes. Please ensure that you\u2019re on Grab Driver App version 5.34.0 (Android) \/ 1.21.0 (iOS) and above.<\/span><\/p>\n

    <\/div>\n
    \n

    Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct<\/a> and Terms of Services<\/a>.<\/em><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"Yes, we heard your feedback! Tekan di sini untuk terjemahan Bahasa Melayu We\u2019re happy to announce that Passenger No-Show Cancellation Feature\u00a0is now available to all driver-partners!\u00a0This feature will now enhance your experience as a valued driver-partner, empowering you to drive with a greater peace of mind. How It Works If the passenger does not show […]","protected":false},"author":387,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/29084"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/387"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=29084"}],"version-history":[{"count":6,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/29084\/revisions"}],"predecessor-version":[{"id":176333,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/posts\/29084\/revisions\/176333"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=29084"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/categories?post=29084"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/tags?post=29084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}