{"id":236374,"date":"2026-09-30T10:20:45","date_gmt":"2026-09-30T02:20:45","guid":{"rendered":"https:\/\/www.grab.com\/my\/?post_type=policy&p=236374"},"modified":"2026-10-02T18:21:31","modified_gmt":"2026-10-02T10:21:31","slug":"gig-worker-service-agreement","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/my\/terms-policies\/gig-worker-service-agreement\/","title":{"rendered":"Gig Worker Service Agreement"},"content":{"rendered":"\t\t
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Gig Worker Service Agreement<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For Bahasa Malaysia: <\/em>Perjanjian Perkhidmatan Pekerja Gig<\/em><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. INTRODUCTION<\/u><\/strong><\/p>\n

1.1 This Gig Worker Service Agreement (\u201cAgreement<\/strong>\u201d) applies to Gig Workers and Applicants engaged by and\/or applying to Grab to provide the Services to the Consumers or Users through the Platform.<\/p>\n

1.2 For the purposes of this Agreement, Grab and the Gig Worker shall collectively be referred to as the \u201cParties<\/strong>\u201d and each a \u201cParty<\/strong>\u201d.<\/p>\n

1.3 This Agreement including, without limitation, its schedules set out the terms and conditions between Grab and the Gig Worker to regulate the Gig Worker\u2019s business of providing the Services.<\/p>\n

1.4 The Gig Worker represents that he\/she possesses the required knowledge, experience and skill for the purpose of providing the Services to the Consumers or Users.<\/p>\n

1.5 For the avoidance of doubt, an Applicant is not considered a successful Gig Worker. He\/she has no legal standing to bind Grab and holds no contractual or statutory standing outlined in this Agreement. Grab reserves the right, at its sole discretion, to not onboard any Applicant for any reason and\/or to deny his\/her application, without providing reasons or justifications. Grab\u2019s decision in this matter is final.<\/p>\n

1.6 In the event of any conflict, discrepancy, or inconsistency between this Agreement and the Policies and Code of Conduct in relation to the Services provided by the Gig Worker, and in respect of the Gig Worker\u2019s capacity as a Gig Worker, the provisions of this Agreement shall prevail to the extent of such conflict or inconsistency. Where this Agreement is silent on any matter, the provisions of the Policies and Code of Conduct shall apply in full force and effect.<\/p>\n

2. <\/b><\/span>DEFINITIONS<\/u><\/strong><\/p>\n

In this Agreement, the following words shall have the meanings described below:<\/p>\n

2.1 \u201cApplicant<\/strong>\u201d means an individual who has: (a) applied to Grab to provide the Services; and (b) whose Platform has yet to be approved and activated by Grab.<\/p>\n

2.2 \u201cConsumer<\/strong>\u201d or \u201cUser<\/strong>\u201d means any end-user who accesses or uses the Platform to search for and obtain the Services;<\/p>\n

2.3 \u201cConsumer Charges<\/strong>\u201d or \u201cUser Charges<\/strong>\u201d means charges incurred by Consumers for the Services obtained through the use of the Services, including any applicable tolls, taxes and any other fees and\/or charges that may be due for a particular use of the Services;<\/p>\n

2.4 \u201cConsumer Personal Data<\/strong>\u201d means any Personal Data relating to a Consumer that is disclosed to, accessed by, or collected by the Gig Worker arising from his\/her provision of the Services;<\/p>\n

2.5 \u201cDeductions<\/strong>\u201d means any amounts that Grab may deduct, withhold, or set off from the Gig Worker\u2019s Earnings, which the Gig Worker has either expressly permitted and authorized Grab to make in accordance with the terms of the Agreement and\/or under any applicable laws, ordinances, regulations and orders.<\/p>\n

2.6 \u201cEarnings<\/strong>\u201d means any payment payable to the Gig Worker under this Agreement for the Services provided, excluding tips, gratuities, and other discretionary benefits after deducting: (a) any Service Fee\/Commissions payable to Grab by the Gig Worker in accordance with this Agreement; and\/or (b) any other Deductions in accordance with this Agreement.<\/p>\n

2.7 \u201cEligibility Criteria<\/strong>\u201d means the vehicle, licensing, qualification, training, documentary, performance, conduct and\/or safety standards that Grab specifies from time to time as conditions which the Gig Worker must satisfy, and continuously maintain, in order to be or remain authorized to perform a Service Type or to access a Feature in providing the Services.<\/p>\n

2.8 \u201cFeature<\/strong>\u201d means any optional tool, functionality, programme or booking mode made available through the Platform that a Gig Worker may use in providing the Services while performing a Service Type.<\/p>\n

2.9 \u201cGrab<\/strong>\u201d means:<\/p>\n

(a) MyTeksi Sdn. Bhd. in relation to, GrabMart, GrabFood, and GrabAds;<\/p>\n

(b) GrabCar Sdn.Bhd. in relation to various transportation services made available from time to time as set out in Schedule A<\/strong>, GrabRent, Intercity and GrabExpress;<\/p>\n

(c) Green Rentals Sdn. Bhd. in relation to GrabRentals;<\/p>\n

(d) Grabtaxi Holdings Pte. Ltd. in relation to platform fees, small order fees, subscription and other fees or charges that may be due for Consumer\u2019s use of the Platform; and\/or<\/p>\n

(e) the relevant subsidiaries, affiliates, associated companies of Grabtaxi Holdings Pte. Ltd.<\/p>\n

2.10 \u201cGrievance Mechanism<\/strong>\u201d means a dispute resolution mechanism provided by Grab for the purpose of addressing any grievance, dispute or matters that concerns the Gig Worker.<\/p>\n

2.11 \u201cGig Worker<\/strong>\u201d means an independent third-party driver-partner or delivery-partner who is a citizen of Malaysia and who, being a gig worker within the meaning of the Gig Workers Act 2025, enters into this Agreement with Grab to provide the Services in exchange for Earnings and whose account has been approved and activated by Grab to provide the Services through the Platform.<\/p>\n

2.12 \u201cPersonal Data<\/strong>\u201d means any information which can be used to identify the Gig Worker or from which the Gig Worker is identifiable. This includes but is not limited to the Gig Worker\u2019s name, nationality, telephone number, bank and credit card details, personal interests, email address, the Gig Worker\u2019s image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;<\/p>\n

2.13 \u201cPolicies and Code of Conduct<\/strong>\u201d means all policies, codes, guidelines, standards, procedures, rules, directions, notices, regulations, articles and\/or requirements issued and\/or made available by Grab which are applicable to the Gig Worker including any that are specific to a particular Service Type or Feature as set out in Schedule A<\/strong> whether issued or made available before or after the date of this Agreement and includes any amendments made to the same from time to time.<\/p>\n

2.14 \u201cPrivacy Notice<\/strong>\u201d means Grab privacy notice accessible at: \u201chttps:\/\/www.grab.com\/my\/terms-policies\/privacy-notice\/<\/em><\/a>\u201das amended from time to time.<\/p>\n

2.15 \u201cPlatform<\/strong>\u201d means, collectively, (a) the relevant mobile application(s) made available for download by Grab (or its licensors) to Gig Workers and Consumers respectively; (b) any software associated with such mobile application(s) supplied and made available for download and installation by Grab; and (c) any other platform, portal or website which Grab owns, operates or otherwise makes available to: (i) Gig Workers for the purposes of providing the Services; and (ii) the Consumers for the purposes of searching for and obtaining the Services. The Platform constitutes a digital intermediary system within the meaning of the Gig Workers Act 2025.<\/p>\n

2.16 \u201cServices<\/strong>\u201d means the transportation, delivery and logistics services, comprising the Service Type, which the Gig Worker is authorised and eligible to provide to Consumers or Users through the Platform in exchange for Earnings.<\/p>\n

2.17 \u201cService Type<\/strong>\u201d means any individual category, tier or product line of the Services that the Gig Worker is authorized and eligible to provide as described in Schedule A<\/strong>. Each Service Type is one of several categories comprised within the Services and no single Service Type constitutes, or is, the whole of the Services.<\/p>\n

2.18 \u201cTerm<\/strong>\u201d means the period commencing from the date the Gig Worker is successfully activated on the Platform by Grab and continuing until permanently deactivated or terminated in accordance with the provisions of this Agreement.<\/p>\n

3<\/span>. <\/span>HOURS OF ENGAGEMENT<\/u><\/strong><\/p>\n

3.1 The Gig Worker shall not be subject to any fixed hours of engagement and will have the sole discretion to determine and manage his\/her schedule and\/or operating hours for the purpose of providing the Services.<\/p>\n

4. STATUS AS GIG WORKER<\/u><\/strong><\/p>\n

4.1 The Gig Worker shall carry out his\/her own business venture by providing the Services. Nothing in this Agreement shall be construed as establishing the Gig Worker as an employee, agent or servant of Grab or constitute a joint venture between the Parties. The Gig Worker shall not present himself\/herself to any individual or entity as an employee, agent or servant of Grab.<\/p>\n

4.2 The Gig Worker:<\/p>\n

(a) shall retain complete autonomy over his\/her business operations in providing the Services including, without limitation, the scheduling and operating hours etc; and<\/p>\n

(b) may throughout the Term provide the Services to and\/or enter into employment with and\/or be engaged by any third party.<\/p>\n

4.3 The Gig Worker acknowledges and agrees that:<\/p>\n

(a) This Agreement is a service agreement for the provision of the Services by the Gig Worker in exchange for Earnings;<\/p>\n

(b) This Agreement does not create, imply, or constitute a contract of service, an employer-employee relationship, or master-servant relationship under the Employment Act 1955, Sabah Labour Ordinance, Sarawak Labour Ordinance, or the Industrial Relations Act 1967;<\/p>\n

(c) The Gig Worker shall bear sole responsibility for all: (i) financial liabilities arising from the conduct of his\/her business venture including, without limitation, compliance with all income tax obligations under Malaysian law in respect of any payments paid to the Gig Worker under this Agreement; and (ii) any expenses incurred in providing the Services;<\/p>\n

(d) The Gig Worker shall not be entitled to any payments and benefits ordinarily accorded to Grab\u2019s employees including, without limitation, basic salary, allowances, annual leave, overtime payments, non-employment injury claims, work\/employment injury claims, occupational disease claims, medical benefits, public holidays, sick leave, hospitalisation leave, maternity leave, paternity leave, payments in respect of such leave or holidays, and payments of annual bonuses, annual increments, group health insurance, life insurance, profit-sharing, pension or retirement benefits, or workers\u2019 compensation insurance (except as expressly approved by Grab in writing);<\/p>\n

(e) The Gig Worker shall not be eligible for promotions or reimbursement of expenses incurred in providing the Services;<\/p>\n

(f) The Gig Worker shall not be subject to the following in providing the Services: (i) annual appraisals; (ii) probation period; and\/or (iii) retirement;<\/p>\n

(g) The Gig Worker shall not be subject to ordinary recruitment processes managed by Grab\u2019s Human Resources Department;<\/p>\n

(h) The Gig Worker shall be solely responsible for obtaining and procuring all necessary insurance coverage in relation to the provision of the Services;<\/p>\n

(i) Grab shall not make any employer contributions under the Employees\u2019 Provident Fund, Social Security Organisation, Employment Insurance System and the Employment Act 1955 for the Gig Worker; and<\/p>\n

(j) Grab shall register the Gig Worker with the Social Security Organisation under the Self-Employment Social Security Scheme as provided in the Self-Employment Social Security Act 2017 and make the necessary deductions from the Earnings arising from the Services to contribute to the said scheme on behalf of the Gig Worker throughout the Term.<\/p>\n

5. EQUIPMENT<\/u><\/strong><\/p>\n

5.1 The Gig Worker shall, at his\/her own cost and sole responsibility, procure and maintain his\/her own equipment in providing the Services.<\/p>\n

6. INSURANCE<\/u><\/strong><\/p>\n

6.1 The Gig Worker shall, where applicable, possess and maintain, at the Gig Worker\u2019s own cost the following in providing the Services:<\/p>\n

(a) where required by any applicable laws, ordinances, regulations and orders or by the nature of the Services, a valid policy of liability insurance in industry-standard coverage amounts, to the extent that such liability is not already covered under the insurance in Clause 6.1(b) below; and<\/p>\n

(b) valid policy\/ies of private vehicle insurance and e-hailing insurance, in industry-standard coverage amounts, as required by applicable laws, ordinances, regulations and orders for the operation of a vehicle in providing the Services.<\/p>\n

6.2 The Gig Worker shall ensure that his\/her e-hailing insurance covers any and all anticipated and unforeseeable losses in relation to damages to the vehicle, any claims, personal injury and death of Consumers, as well as third party coverage whilst providing the Services or otherwise. The Gig Worker shall ensure that his\/her e-hailing insurance is purchased and effective at all times during the Term and provide Grab with a copy.<\/p>\n

7. WARRANTY AND REPRESENTATION <\/u><\/strong><\/p>\n

7.1 By entering into this Agreement and providing the Services, the Gig Worker agrees, warrants and\/or represents that, at the date of this Agreement and throughout the Term:<\/p>\n

(a) The Gig Worker is a Malaysian Citizen holding a blue MyKad issued by the Government of Malaysia;<\/p>\n

(b) The Gig Worker has the legal capacity to enter into this Agreement and is at least eighteen (18) years old;<\/p>\n

(c) All information provided by the Gig Worker is true, accurate, not misleading, current and complete and the Gig Worker shall maintain it as such at all times during the Term;<\/p>\n

(d) The Gig Worker shall provide Grab with any proof of identity or other documents, permits, licenses or approvals which Grab may request or require;<\/p>\n

(e) The Gig Worker shall only be able to register one (1) account on one (1) device in providing the Services, except as otherwise permitted by Grab;<\/p>\n

(f) The Gig Worker shall only use the Platform for its intended and lawful purposes;<\/p>\n

(g) The Gig Worker shall comply with all applicable laws, ordinances, regulations and orders applicable to the provision of the Services and\/or his\/her use of the Platform. The Gig Worker shall be solely liable for any violations of the same;<\/p>\n

(h) The Gig Worker shall notify Grab immediately of any unauthorized use of his\/her account on the Platform and\/or any other breach of security in using the same;<\/p>\n

(i) The Gig Worker shall not utilise modified devices or applications with the intent of evading detection or facilitating any activity intended to defraud Grab or to disrupt the functions of the Platform;<\/p>\n

(j) The Gig Worker shall not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab and\/or any third party including the Consumers;<\/p>\n

(k) The Gig Worker shall assist Grab with any internal or external investigations as may be required by Grab in complying with all applicable laws, ordinances, regulations and orders;<\/p>\n

(l) Grab may consider an account dormant if there has been no transaction for a period of six (6) months from the last date of transaction, and permanently deactivate or restrict access to the Gig Worker\u2019s account;<\/p>\n

(m) The Gig Worker shall hold a valid driving license for the respective Services provided by the Gig Worker (i.e. B2 Driving License (Bike) \/ D Driving license (Car)) and provide Grab with a copy if requested;<\/p>\n

(n) If the Gig Worker is a driver-partner, his\/her vehicle is not more than 15 years old;<\/p>\n

(o) For GrabCar service, the Gig Worker shall possess a valid Public Service Vehicle licence (\u201cPSV License<\/strong>\u201d) and an e-hailing vehicle permit (\u201cEVP<\/strong>\u201d), together with all appropriate licences, approvals, permits, consents, authority and mandatory insurance policies in the jurisdiction which the Gig Worker provides the Services and to provide Grab with a copy if requested;<\/p>\n

(p) The Gig Worker shall own and\/or have the legal right and authority to operate, the vehicle, equipment, premises or any other thing used in the course of providing the Services;<\/p>\n

(q) Grab shall have the right to carry out a background check on the Gig Worker from time to time;<\/p>\n

(r) The Gig Worker shall not contact Consumers for any reason except only if its required for the purposes of providing the Services;<\/p>\n

(s) The Gig Worker shall not reverse look-up, trace or seek to trace any information on any other User, visitor or Consumer of the Platform to its source, nor exploit the Platform or any information made available through it to reveal any information (including personal identification information) other than the Gig Worker\u2019s;<\/p>\n

(t) When responding to Consumers, standard telecommunication charges may apply which shall be solely borne by the Gig Worker;<\/p>\n

(u) Grab operates a real-time Platform reliant on public trust, Consumer safety and protection, and platform integrity;<\/p>\n

(v) Grab may require the Gig Worker to undergo a health evaluation, including but not limited to for mental health, where Grab believes the evaluation is necessary: (a) to assess whether the Gig Worker is fit to provide the Services; or (b) for the safety of Grab\u2019s Users and the community. Grab may withhold, restrict or suspend the Gig Worker\u2019s account and access to the Platform pending its result and subsequent deliberation(s), if any; and<\/p>\n

(w) Grab does not guarantee any types of Features, Service Type, volume of bookings, level of demand or level of earnings from any Service Type or Feature. The Gig Worker\u2019s entitlement to Earnings under this Agreement arises solely from the Services actually rendered by the Gig Worker through the Gig Worker\u2019s own efforts.<\/p>\n

8. OBLIGATION OF THE PARTIES<\/u><\/strong><\/p>\n

Obligation of Grab<\/u><\/p>\n

8.1 Grab\u2019s obligations under this Agreement are limited to the following commercially reasonable efforts:<\/p>\n

(a) to make the Platform available to the Gig Worker on an \u201cas-is\u201d and \u201cas-available\u201d basis for the general purpose of matching the Gig Worker with Consumers or Users through the Platform;<\/p>\n

(b) to make the Service Type and\/or Feature available to the Gig Worker, provided always that the Gig Worker continuously satisfies and fulfills the prescribed Eligibility Criteria, and ensures strict compliance with the terms of this Agreement, all applicable laws, ordinances, regulations and orders applicable (whether or not explicitly referenced herein), and all Policies and Code of Conduct;<\/p>\n

(c) to remit the Earnings to the Gig Worker\u2019s wallet for the Services provided;<\/p>\n

(d) to make Deductions from the Earnings in accordance with Clause 11<\/strong>;<\/p>\n

(e) to maintain policies relating to safety and code of conduct accessible by the Gig Worker;<\/p>\n

(f) provide training and training materials to the Gig Worker as and when required; and<\/p>\n

(g) to provide a Grievance Mechanism for the Gig Worker.<\/p>\n

Obligation of the Gig Worker<\/u><\/p>\n

8.2The Gig Worker shall provide the Services and any other services as notified to him\/her from time to time by Grab in accordance with the standards and obligations as set out in this Agreement including but not limited to all Policies and the Code of Conduct and\/or as notified to the Gig Worker from time to time by Grab through its website, the Platform and\/or other electronic means of written communication and in each case as amended from time to time.<\/strong><\/p>\n

8.3 The Gig Worker covenants, undertakes, and unconditionally guarantees that throughout the Term, the Gig Worker shall:<\/p>\n

(a) adhere to, and continue to satisfy, all warranties and representations in Clause 7<\/strong> at all times during the Term;<\/p>\n

(b) strictly adhere to all Policies and Code of Conduct and\/or any other terms and conditions implemented by Grab which is notified to the Gig Worker from time to time;<\/p>\n

(c) provide the Services with the highest standard of professionalism, punctuality, due care, and skill;<\/p>\n

(d) refrain from any act, behavior, conduct or omission amounting to misconduct;<\/p>\n

(e) ensure all qualifications, licenses, insurance, and representations made during onboarding remain true, active, valid and uncompromised;<\/p>\n

(f) comply with all applicable laws, ordinances, regulations and orders while providing the Services;<\/p>\n

(g) access the Platform exclusively through official, unmodified Grab software and refrain from GPS manipulation, root-hide software, fake-booking generation, or scraping Platform data;<\/p>\n

(h) provide full, immediate, and truthful cooperation in any internal and\/or external audits, inquiries, whether disciplinary or otherwise, or regulatory investigations;<\/p>\n

(i) maintain a non-negative wallet balance and honour any deductions the Gig Worker has agreed to in accordance with Clause 11<\/strong>; and<\/p>\n

(j) comply with any other Policies and Code of Conduct introduced by Grab from time to time.<\/p>\n

9. VARIATION<\/u><\/strong><\/p>\n

9.1 Grab reserves the right to update, amend and\/or vary the terms of this Agreement including but not limited to the Schedules herein. Grab shall inform the Gig Worker of such amendments in writing.<\/p>\n

9.2 Where this Agreement refers to any web address or hyperlink, the reference is for convenience only. Grab may from time to time change, move or substitute any such address or link, and each reference in this Agreement shall then be construed as referring to the current version in place at the relevant time.<\/p>\n

9.3 Any amendment(s) shall be effective between the Parties from the date notified by Grab without the need for additional signatures or documentation.<\/p>\n

 10. <\/u><\/strong>EARNINGS <\/u><\/strong><\/p>\n

10.1 The payment of the Earnings as set out in Schedule A<\/strong> by Grab to the Gig Worker shall be subject to the terms and conditions of this Agreement.<\/p>\n

10.2 Grab retains the right to suspend the processing of any transaction where it believes that the transaction may be fraudulent, illegal or involves any criminal activity and\/or where the Gig Worker has breached any of the terms in this Agreement. In such event, the Gig Worker shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to the Gig Worker.<\/p>\n

11. DEDUCTIONS FROM EARNINGS<\/u><\/strong><\/p>\n

11.1 The Gig Worker covenants, agrees, consents and issues a prior contractual commitment and authorization to Grab (and its billing affiliates) to make automated ledger adjustments, debits or Deductions against any balance standing to the credit of the Driver\u2019s Cash Balance, Driver\u2019s Credit Balance, or Driver\u2019s GrabPay Wallet, in order to reconcile accounts, recover overpayments, satisfy asset financing or subscriptions, recover outstanding commercial debts, and capture pre-agreed liquidated amounts and default penalties arising under this Agreement.<\/p>\n

11.2 Following Clause 11.1 <\/strong>above, the Gig Workers covenant, agree and consent to the Earnings being adjusted to execute the following:<\/p>\n

(a) Fleet Agency Routing:<\/strong> for Gig Workers operating under independent third-party fleet operators via profit-sharing structures, the deduction of gross wallet balances for transfer to the fleet operator\u2019s bank account;<\/p>\n

(b) Retired Driver Wallet Sweep:<\/strong> the sweep of residual wallet funds to the registered bank account upon verified termination, deactivation, or following the Gig Worker\u2019s death;<\/p>\n

(c) Duplicate Payment Recovery: <\/strong>the recovery of any duplicate sums disbursed to the Gig Worker caused by a banking, technical glitch or software error;<\/p>\n

(d) Shift Subscription Administration: <\/strong>deductions to capture shift-subscription costs committed to or used by the Gig Worker;<\/p>\n

(e) Passenger\u2019s Penalty Credit Reimbursements:<\/strong> the deduction and routing of booking cancellation penalty fees processed through the Gig Worker\u2019s wallet balance;<\/p>\n

(f) Job Cancellations Charges:<\/strong> penalties arising from the Gig Worker\u2019s cancellation of accepted jobs, including abandoning an active fulfilment window or Advance Booking slot;<\/p>\n

(g) Delivery Equipment or Merchandise Charges: <\/strong>installment or lump-sum deductions for required delivery equipment or merchandise (e.g. delivery bags);<\/p>\n

(h) Daily E-Hailing Insurance:<\/strong> daily premium deductions to fund mandatory or voluntary daily on-the-job insurance coverage;<\/p>\n

(i) Personal Accident Plus Protection Plan:<\/strong> monthly premium deductions for opt-in personal accident plus protection plans voluntarily subscribed by the Gig Worker;<\/p>\n

(j) Wallet Reconciliation Adjustments:<\/strong> adjustments to reconcile positive or negative accounting discrepancies discovered on subsequent bookings between the Gig Worker\u2019s Credit Balance and Cash Balance;<\/p>\n

(k) Negative Balance Settlement:<\/strong> top-ups or QR payment collection flows to clear the Gig Worker\u2019s negative wallet balance arising from credit facilities or rental debt;<\/p>\n

(l) Credit to Cash Re-Balancing:<\/strong> ledger entries to re-route funds erroneously transferred by the Gig Worker into the Gig Worker\u2019s Credit Balance back to Cash Balance, or to utilize positive credit balances to offset negative balances in the Gig Worker\u2019s Cash Balance;<\/p>\n

(m) Religious Tithes:<\/strong> an automated withholding from net Earnings to disburse voluntary Zakat contributions (for Muslim Gig Workers only);<\/p>\n

(n) Loan Repayments and Processing Fees:<\/strong> amortizations, processing fees and automated deductions for repayment of financial loans, advances or Buy-Now-Pay-Later facilities voluntarily used by the Gig Worker;<\/p>\n

(o) Phantom Completion Fares: <\/strong>recovery of the cashless fare from the Gig Worker where system logs confirm a job was marked complete without physically transporting the Consumer or delivery;<\/p>\n

(p) Program Forfeitures and Clawbacks: <\/strong>pre-agreed forfeitures and incentive clawbacks pursuant to the Gig Worker\u2019s non-compliance with the terms and conditions of participating Grab programs;<\/p>\n

(q) Fares Overcharge Corrections:<\/strong> the immediate reversal or deduction of inflated fare or toll charges improperly submitted by the Gig Worker, for the purpose of refunding the affected Consumer;<\/p>\n

(r) Tip Rectifications:<\/strong> partial clawback to refund a Consumer where support logs prove an accidental inflated tip entry (e.g. RM50 instead of RM5);<\/p>\n

(s) Vehicle Rental: <\/strong>recurring fees for the leasing or rental of vehicles from Grab or its official fleet associates;<\/p>\n

(t) Compounds Settlement:<\/strong> recovery of platform service charges and expenses settled by Grab on the Gig Worker\u2019s behalf, including: (i) vehicle repair charges; (ii) excess insurance fees; (iii) traffic summonses; and (iv) outstanding rental arrears;<\/p>\n

(u) Active Tenure Cost Recovery:<\/strong> pre-agreed installment deductions executed during an active vehicle lease or repair plan to recover accumulated costs or arrears;<\/p>\n

(v) Post Tenure Cost Recovery:<\/strong> ongoing installment deductions executed to recover outstanding vehicle repair costs or rental arrears that remain unpaid after the lease or plan expires;<\/p>\n

(w) Overpayment Rectifications: <\/strong>recovery of any overpayment of Earnings resulting from software bugs, calculation errors, or clerical system errors;<\/p>\n

(x) Fraud-Related Forfeitures:<\/strong> forfeiture and deduction of Earnings, bonuses, or incentives obtained by the Gig Worker through fraudulent manipulation of the Platform, ghost bookings, or self-booking schemes;<\/p>\n

(y) Third-Party Property Damage Recovery:<\/strong> recovery of funds to satisfy verified restitution claims for physical loss or property damage caused by the Gig Worker;<\/p>\n

(z) Coercive Cancellation Penalties:<\/strong> deduction of financial penalties when data from the Platform confirms the Gig Worker intentionally remained stationary, or engaged in bad-faith conduct, to induce Consumers into canceling an allocated booking;<\/p>\n

(aa) Damage Advances: <\/strong>recovery of funds to repay Grab for vehicle repair, decontamination, or detailing costs pre-funded by Grab following inflicted asset damage caused by the Gig Worker;<\/p>\n

(bb) Vehicle or Equipment Purchase: <\/strong>deductions for the purchase of a vehicle or equipment to be used by the Gig Worker in providing the Services;<\/p>\n

(cc) Association Fees: <\/strong>deductions for the registration, monthly or annual fees of a gig workers\u2019 association;<\/p>\n

(dd) Share Purchase: <\/strong>deductions for the purchase of shares in the business of Grab;<\/p>\n

(ee) Statutory Contributions:<\/strong> the deduction and remittance of the Gig Worker\u2019s social security contribution to the Social Security Organisation under the Self-Employment Social Security Act 2017 and Gig Workers Act 2025 together with any other contribution to a statutory scheme that Grab is required and authorised by written law to deduct and remit on the Gig Worker\u2019s behalf; and\/or<\/p>\n

(ff) Any other deduction requested in writing by the Gig Worker, or permitted by the Director General of Labour, in accordance with the Gig Workers Act 2025 and any determination made under it.<\/p>\n

11.3 The Gig Worker agrees that each adjustment, recovery and charges under Clause 11.2<\/strong> represents a commercial obligation the Gig Worker has agreed to fulfil under this Agreement.<\/p>\n

11.4 If any sub-item under Clause 11.2<\/strong> is held void, unlawful or unenforceable by a competent authority, that finding shall be confined to that sub-item alone and shall not affect the enforceability of the remaining Clause, which shall continue in full force and effect.<\/p>\n

12. SUSPENSION, DEACTIVATION, AND TERMINATION<\/u><\/strong><\/p>\n

12.1 The Gig Worker acknowledges that Consumers rely on the Gig Worker to provide the Services, and that engaging in inappropriate or unprofessional conduct, high or frequent cancellation rates, or ignoring Consumers\u2019 bookings, will impair the Consumer experience and negatively impact the reputation and branding of Grab.<\/p>\n

12.2 While the Gig Worker may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Platform which Grab may amend from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may result in the temporary restriction of the Gig Worker\u2019s access to provide the Services and the Platform.<\/p>\n

12.3 Grab may deprioritize, deactivate, suspend, restrict, terminate or modify the Gig Worker\u2019s access to the Platform or the Gig Worker\u2019s account that prevents or limits the Gig Worker from providing the Services on a temporary or permanent basis in the event of breaches of this Agreement, fraud or intent to defraud, operational failure, or the commission of any misconduct.<\/p>\n

12.4 The following events constitute a breach of this Agreement and an act of misconduct:<\/p>\n

(a) Fraud, Application Gaming, and Platform Manipulation<\/strong>: committing any fraudulent, deceptive, or manipulative act, including but not limited to, creating phantom Consumer accounts, executing self-bookings, utilizing secondary parties to generate artificial booking volumes, engaging in bad-faith conduct to force or coerce a Consumer to cancel an active booking, marking delivery tasks as completed without collection or transportation, or deploying unauthorized root-hide, location-spoofing, or application-cloning software;<\/p>\n

(b) Safety Violations and Public Endangerment:<\/strong> committing any act that imperils the health or safety of Users or Consumers, driving recklessly, operating a motor vehicle while under the influence of alcohol or intoxicating drugs, or failing to adhere to mandatory municipal occupational safety and health directives;<\/p>\n

(c) Regulatory Non-Compliance and Licensing Arrears<\/strong>: operating a motor vehicle without a valid driving license, active commercial e-hailing insurance, and\/or a Public Service Vehicle (PSV) license as mandated by all applicable laws, ordinances, regulations and orders;<\/p>\n

(d) Financial Arrears and Default:<\/strong> allowing wallet balances to fall into an uncleared negative deficit, or repeatedly failing to remit Cash-on-Delivery collections or rental arrears within platform recovery timelines;<\/p>\n

(e) Harassment, Abuse and Policy Breaches<\/strong>: engaging in physical assault, verbal abuse, sexual harassment, intimidation, or discriminatory conduct against any Consumer, User, passenger, Platform staff member, or third-party merchant, or breaching any Policies and Code of Conduct.<\/p>\n

(f) Misuse of the Platform or Grab\u2019s information<\/strong>: using the Platform for any purpose other than that for which they are intended, including the data mining or scraping of Grab\u2019s information or any information relating to the Platform;<\/p>\n

(g) Criminal Investigation or Charge: <\/strong>being arrested for, investigated in respect of, or charge with any criminal offence whether in connection with the provision of the Services or otherwise.<\/p>\n

(h) Other harmful conduct:<\/strong> any other act or omission which breaches this Agreement or which Grab reasonably considers harmful to the Platform, the public, Users or Consumers.<\/p>\n

12.5 Upon the occurrence or suspected occurrence of any events set out above in Clause 12.4<\/strong>, Grab may temporarily deprioritize, deactivate, suspend, restrict or modify the Gig Worker\u2019s access to the Platform for internal review and inquiry. The Gig Worker acknowledges that such temporary steps constitute a standard, pre-agreed operational safety measure under this Agreement. Grab shall not be liable for the downtime, lost opportunities or unearned Earnings during the period of deprioritization, deactivation, suspension, restriction or modification.<\/p>\n

12.6 Following its review, Grab may, at its sole discretion:<\/p>\n

(a) terminate the Gig Worker\u2019s access to the Platform and this Agreement;<\/p>\n

(b) restore access subject to the Gig Worker\u2019s fulfilling specific administrative or remedial conditions; or<\/p>\n

(c) impose a defined period of continued access restriction as permitted by all applicable laws, ordinances, regulations and orders and in any event, shall not exceed a period of seven (7) calendar days; and\/or<\/p>\n

(d) take any other commercial or operational action as Grab deems fit.<\/p>\n

12.7 The restoration of access under Clause 12.6<\/strong> above is an exercise of Grab\u2019s operational discretion and shall not be deemed, construed, pleaded, or relied upon as an admission by Grab of a wrongful suspension, nor a waiver of the underlying matter.<\/p>\n

12.8 Where Grab proposes to suspend, restrict or deactivate the Gig Worker\u2019s access to the Platform, Grab shall notify the Gig Worker in writing. Where the Gig Worker is unreachable and Grab requests the Gig Worker to indicate a suitable time for a callback, the Gig Worker shall respond within twenty-four (24) hours of such request. Grab shall be treated as having given the Gig Worker a reasonable opportunity to be heard where Grab has made at least three (3) attempts to contact the Gig Worker and the Gig Worker has failed to respond within the stated period. In such event, Gig Worker shall be deemed to have waived his\/ her right to be heard and the suspension, restriction or deactivation shall be treated as valid.<\/p>\n

12.9 Where the Gig Worker deliberately avoids contact and the investigation lapses without any communication, the Gig Worker agrees that Grab may continue to restrict or suspend the Gig Worker\u2019s access to the Platform until the Gig Worker provides an explanation and pending conclusion of its internal review and inquiry. Any delay contributed by the Gig Worker shall not be deemed as a non-compliance by Grab in the event the timeline given under the applicable laws, ordinances, regulations and orders has exceeded.<\/p>\n

12.10 A temporary restriction or partial termination of access to a Feature is distinct from a restriction or termination of access to the Platform. Where the Gig Worker is restricted or terminated from certain Features but can still access the Platform to provide the Services, such restriction or termination shall not be treated as a restriction or termination of the Gig Worker\u2019s access to the Platform.<\/p>\n

12.11 Notwithstanding and without prejudice to any other provisions in this Agreement, Grab reserves the right to commence legal proceedings against the Gig Worker for breaches and\/or non-compliance with the terms and conditions outlined in this Agreement, whether express or implied, and\/or such additional practices subsequently enforced, for damages, recovery of any losses and any other relief as Grab deems fit.<\/p>\n

13. DATA PRIVACY AND PERSONAL DATA PROTECTION<\/u><\/strong><\/p>\n

13.1 Grab collects and processes the Gig Worker\u2019s Personal Data in accordance with its Privacy Notice, the terms of which form part of this Agreement. The Gig Worker consents to Grab collecting, using, processing and disclosing the Gig Worker\u2019s Personal Data as described in the Privacy Notice for the purpose of the performance of this Agreement.<\/p>\n

13.2 Information submitted by the Gig Worker upon registration and\/or during onboarding, which may include Personal Data as described in the Privacy Notice, may be linked to the Gig Worker\u2019s account or temporarily displayed in the course of providing the Services. The Gig Worker consents to this use of that information for the purposes of providing the Services and to facilitate the Gig Worker\u2019s use of the Platform.<\/p>\n

13.3 Grab, or a third-party service provider, may monitor the Gig Worker\u2019s use of the Platform in order to provide information on the Gig Worker\u2019s account and to improve the Services provided by the Gig Worker.<\/p>\n

13.4 Where Grab discloses the Personal Data of any other individual to the Gig Worker in the course of providing the Services, including a Consumer Personal Data, the Gig Worker:<\/p>\n

(a) shall use that Consumer Personal Data solely for the specific purpose for which it was disclosed, and for no other purpose;<\/p>\n

(b) shall not retain, trace, reverse look-up or make any off-platform use of that Consumer Personal Data, or make any secondary communication with the individual;<\/p>\n

(c) shall not illegally record audio or video of Consumers, and must ensure that any images or video recordings captured for \u201cProof of Delivery\u201d or \u201cProof of Pickup\u201d feature only the order items and do not capture individuals including the Consumers;<\/p>\n

(d) shall not reveal, publish, share, or distribute Consumer Personal Data via social media, messaging platforms, public media, or speech;<\/p>\n

(e) shall delete or anonymize the Consumer Personal Data immediately upon completion of the relevant job, or once it is no longer required for the purpose for which it was disclosed; and<\/p>\n

(f) shall immediately notify Grab if he\/ she suspects any unauthorized access, loss, or disclosure of Consumer Personal Data.<\/p>\n

13.5 The Gig Worker acknowledges that any failure to comply with the obligations under this Clause shall constitute a breach of this Agreement and the relevant Policies and Code of Conduct.<\/p>\n

14. <\/u><\/strong>COMPLAINTS AND GRIEVANCE MECHANISM<\/u><\/strong><\/p>\n

14.1 Any complaints involving the Gig Worker and a Consumer may be reported to Grab through the relevant Help Centre. Where appropriate and safe to do so, the parties may resolve the matter directly.<\/p>\n

14.2 Any operational discrepancy, dispute, or general grievance arising between the Gig Workers and Grab may be lodged by the Gig Worker as a written complaint via the Platform at the Help Center<\/a>. A Gig Worker may also raise a grievance by contacting a Grab-authorised Rakan Representative Committee, or by attending in person at any available Kampus Rakan Grab.<\/p>\n

15. RATINGS<\/u><\/strong><\/p>\n

15.1 The Gig Worker acknowledges that the Gig Worker may be rated by the Users and Consumers in respect of the Services provided.<\/p>\n

15.2 Every rating will be automatically logged onto Grab\u2019s system. Grab may but is not obliged to analyze all ratings received. If the Gig Worker\u2019s rating or safety score is low, Grab may take all appropriate action in accordance with the applicable Eligibility Criteria including but not limited to adjusting, re-tiering, downgrading or withdrawing the Gig Worker\u2019s eligibility for a Service Type.<\/p>\n

16. INTELLECTUAL PROPERTY OWNERSHIP<\/u><\/strong><\/p>\n

16.1 Grab and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and by extension, the Services as well as any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by the Gig Worker or any other party relating to the same. The Gig Worker is granted no right or license to use Grab\u2019s logos, names, or trademarks outside the strict execution of this Agreement. For the avoidance of doubt, the reference to the Platform herein shall include its respective components, processes and design in its entirety.<\/p>\n

16.2 Where the Gig Worker submits, uploads, or generates content via the Platform (including, but not limited to, profile images, dashcam footage, text reviews, or operational data), the Gig Worker retains underlying ownership of such content. However, the Gig Worker explicitly grants Grab a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to host, store, reproduce, modify, display, distribute, and utilize such content (including the Gig Worker\u2019s name and likeness) for any operational, investigative, or promotional purpose. The Gig Worker warrants that he\/ she possesses the legal right to grant this license and that his\/ her submitted content does not infringe on third-party rights.<\/p>\n

16.3 Grab grants the Gig Worker a revocable, non-exclusive, non-transferable license to access and utilize the Platform solely for the authorized performance of the Services. To protect the integrity of the Platform, the Gig Worker covenants that he\/she shall not:<\/p>\n

(a) Reverse engineer, decompile, decipher, or attempt to extract the source code or underlying algorithms of the Platform;<\/p>\n

(b) Design, deploy, or utilize any third-party unauthorized software, scripts, auto-clickers, location-spoofing applications, or modified operating systems (including jailbroken or rooted devices) to intercept, manipulate, or gain an artificial advantage over the Platform\u2019s booking and dispatch system; and\/or<\/p>\n

(c) Intentionally interfere with, disrupt, or obscure the structural security, telemetry data, or geographical tracking functions of the Platform.<\/p>\n

17. INDEMNIFICATION <\/u><\/strong><\/p>\n

17.1 The Gig Worker shall indemnify, defend and hold Grab, its licensors and each such party\u2019s affiliates, officers, directors, members, employees, attorneys and agents (each an \u201cIndemnified Party<\/strong>\u201d) harmless from and against any and all claims, demands, suits, costs, damages, losses, liabilities, fines, penalties and expenses (including reasonable attorneys\u2019 fees and costs, and\/or any regulatory action, order or investigation) arising out of or in connection with:<\/p>\n

(a) the Gig Worker\u2019s dealings, interactions or transactions with any Consumer, third-party merchant, provider, or other third party in the course of the Gig Worker providing the Services and\/or the use of the Platform;<\/p>\n

(b) the Gig Worker\u2019s violation or breach of any of the terms and conditions of this Agreement, the Policies and Code of Conduct and\/or any other policy, guidelines, requirements, regulations incorporated by reference, any third-party terms and conditions and\/or all applicable laws, ordinances, regulations and orders applicable to the Gig Worker and\/or his\/her provision of the Service and use of the Platform whether or not referenced in this Agreement;<\/p>\n

(c) the Gig Worker\u2019s violation or infringement of any rights of any third party, including any Consumer, arising from or in connection with the Gig Worker\u2019s provision of the Services, including any claim relating to personal injury, death, property damage, defamation, privacy, or intellectual property;<\/p>\n

(d) the Gig Worker\u2019s use or misuse of the Platform, including any fraudulent, dishonest, negligent or unauthorized act or omission, any account-sharing, impersonation, or manipulation of the Platform;<\/p>\n

(e) the Gig Worker\u2019s ownership, use, operation, maintenance, roadworthiness, licensing or insurance of any vehicle, equipment or other property used by the Gig Worker in providing the Services, including any loss, damage or injury caused to any Consumer, passenger, goods, or third party in the course of providing the Services;<\/p>\n

(f) any tax, levy, contribution or statutory payment for which the Gig Worker is responsible in the Gig Worker\u2019s capacity as a self-employed or independent third-party partner of Grab;<\/p>\n

(g) any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Services provided by the Gig Worker; and\/or<\/p>\n

(h) any and all claims, damages, costs, expenses, interest, penalties and liabilities arising from Grab being held or alleged to be the employer of the Gig Worker under any Malaysian law by any administrative body, tribunal or court including, without limitation, any claim for contributions or statutory benefits under the Employment Act 1955, the Employees Provident Fund Act 1991, the Employees\u2019 Social Security Act 1969, the Employment Insurance System Act 2017, the Human Resources Development Berhad Act 2001, or any claims for unjust dismissal under the Industrial Relations Act 1967.<\/p>\n

17.2 This Clause 17<\/strong> shall survive the termination or expiry of this Agreement.<\/p>\n

18. DISCLAIMER OF WARRANTIES<\/u><\/strong><\/p>\n

18.1The Platform, its content and any related service(s) is provided to the Gig Worker on an \u201cas-is\u201d basis. Grab makes no representations or warranties of any kind, whether express or implied, in respect of the Platform, the Services, this Agreement and\/or any related service(s). Grab makes no representations, warranties or guarantees, whether express or implied, that all information available on the Platform is accurate, complete or up to date. Grab shall not be liable for any direct, indirect or consequential loss arising from the modifications or amendments to the Platform, the Services, this Agreement and\/or any related service(s).<\/p>\n

18.2 The Gig Worker agrees that he\/she shall bear all risk arising out of providing the Services to Users or Consumers and shall have no recourse to Grab in respect of any dispute, claim or liability arising between the Gig Worker and any Consumer or third party in connection with the Services.<\/p>\n

19. LIMITATION OF LIABILITY<\/u><\/strong><\/p>\n

19.1 Grab and\/or its licensors shall not be liable for any indirect, incidental, special, consequential or punitive loss, damage or injury, or any loss of profits, loss of earnings or loss of goodwill, which may be incurred by or caused to the Gig Worker or to any person claiming through the Gig Worker, including but not limited to:<\/p>\n

(a) loss, damage or injury arising out of, or in any way connected with the Services and\/or the Platform;<\/p>\n

(b) the use or inability to provide the Services and\/or use the Platform, including any downtime, interruption, allocation outcome or technical fault;<\/p>\n

(c) any reliance placed by the Gig Worker on the completeness, accuracy or existence of any advertisement or communications; or<\/p>\n

(d) any relationship or transaction between the Gig Worker and any Consumer, merchant or other third party to whom the Gig Worker provides the Services, or who is introduced to the Gig Worker by, or arranged via the Platform;<\/p>\n

even if Grab and\/or its licensors have been previously advised of the possibility of such loss, damage or injury.<\/p>\n

19.2 Grab does not warrant and represent that it assesses or monitors the suitability, legality, identity, conduct, ability, movement or location of any Consumers or merchant-partners to whom the Gig Worker provide the Services or with whom the Gig Worker is matched with via the Platform and the Gig Worker expressly waive and releases Grab from any and all liability, claims or damages arising from or in any way related to such Consumers or merchant-partners.<\/p>\n

19.3 Grab will not be a party to, or to the negotiations of a dispute between the Gig Worker and any Consumer or merchant concerning the Services provided or arranged via the Platform. Responsibility for the decisions made by the Gig Worker in providing the Services to Consumers (with all its implications) rests solely with and on the Gig Worker. The Gig Worker expressly waive and release Grab from any and all liability, claims, causes of action, or damages arising from or in any way related to the Consumers, merchants or other third parties to whom the Gig Worker provide the Services or who are introduced to the Gig Worker via the Platform.<\/p>\n

19.4 The quality and safety of the Services provided by the Gig Worker to the Consumer is entirely the Gig Worker\u2019s responsibility. Grab is not responsible for the acts and\/or omissions of the Gig Worker, and the Gig Worker shall bear all liability in relation to the Services provided to the Consumers.<\/p>\n

20. AUTOMATED MONITORING AND\/OR DECISION-MAKING SYSTEMS<\/u><\/strong><\/p>\n

20.1 The Gig Worker acknowledges and is hereby informed that Grab utilizes automated electronic monitoring and decision-making systems to manage the Platform. These systems evaluate real-time parameters to: (a) make decisions relating to the assignment of Services; (b) evaluate the Gig Worker\u2019s performance and Platform usage; and (c) determine appropriate consequences for failure to meet Platform standards, which may include automated account restriction or deactivation.<\/p>\n

20.2 In the event an automated decision significantly affects the Gig Worker\u2019s provision of Services (such as an account restriction), the Gig Worker is entitled to a non-automated review mechanism. The Gig Worker may submit a request through Grab\u2019s designated official support channels for a non-automated review. Such matters will be reviewed in accordance with Grab\u2019s internal standard operating procedures.<\/p>\n

20.3 By entering into this Agreement, the Gig Worker expressly consents to the use of the aforementioned systems. Furthermore, the Gig Worker agrees and consents to the monitoring and\/or recording by Grab, its agents and\/or sub-contractors, of any and all oral communications between the Gig Worker, Grab\u2019s employees, and Consumers in relation to the provision of the Services and\/or this Agreement for record-keeping, audit, and quality training purposes.<\/p>\n

20.4 Grab reserves the right to update or optimize its automated systems and its review mechanisms, from time to time. The Gig Worker agrees that continued use of the Platform constitutes ongoing consent to such automated management.<\/p>\n

21. AUDIO PROTECT<\/b><\/span><\/p>\n

21.1 “Audio Protect<\/strong>” means Grab’s in-ride audio safety feature, which operates as a standard part of the transport Services to help keep rides safe and to support the investigation of safety incidents.<\/span><\/p>\n

21.2 The Gig Worker acknowledges and agrees that Audio Protect operates as a standard feature of the transport Services and that, when active, in-vehicle audio during a booking is recorded and encrypted accordingly. Grab does not access such recordings in the ordinary course. Grab may access, use, or disclose an Audio Protect recording only where necessary (a) to investigate a reported or confirmed safety incident; or (b) to comply with applicable law or a lawful request from a law enforcement or regulatory authority.<\/span><\/p>\n

21.3 Further information on how Audio Protect operates, the retention and handling of recordings, and the Gig Worker’s rights in relation to such recordings is set out in the applicable Help Centre article and Grab Privacy Notice, which form part of this Agreement.<\/span><\/p>\n

21.4 The Gig Worker shall not copy, broadcast, publish, distribute, or otherwise disclose any Audio Protect recording, in whole or in part, except as expressly permitted by Grab or as required under applicable law.<\/span><\/p>\n

21.5 The Gig Worker’s continued provision of the Services constitutes the Gig Worker’s acknowledgement that Audio Protect is a standard and necessary feature of the Services for the performance of this Agreement.<\/span><\/p>\n

22. SEVERABILITY<\/u><\/strong><\/p>\n

22.1 If any provision of this Agreement is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.<\/p>\n

23. ACCEPTANCE<\/u><\/strong><\/p>\n

23.1 The Gig Worker acknowledges and agrees that his\/her electronic acceptance of this Agreement via the Platform (or any other digital platform designated by Grab) shall constitute a valid, legally binding, and enforceable electronic signature for all purposes.<\/p>\n

24. LANGUAGE<\/u><\/strong><\/p>\n

24.1 This Agreement is entered into in the English language.<\/p>\n

24.2 Grab may make available translations of this Agreement in other languages for reference and convenience only. Any such translation is provided to assist the Gig Worker\u2019s understanding and does not itself constitute a separate agreement between the Parties.<\/p>\n

24.3 In the event of any conflict, discrepancy, inconsistency or difference in the interpretation between the English language version and any translation, the English language version shall prevail.<\/p>\n

25. ENTIRE AGREEMENT<\/u><\/strong><\/p>\n

25.1 This Agreement comprises the entire agreement between the Gig Worker and Grab and supersedes any prior or contemporaneous negotiations or discussions.<\/p>\n

26. GOVERNING LAW AND DISPUTE RESOLUTION <\/u><\/strong><\/p>\n

26.1 This Agreement shall be governed by and construed in accordance with Malaysian law.<\/p>\n

26.2 Any dispute, complaint, claim or cause of action arising out of or in connection with this Agreement, or the Gig Worker\u2019s provision of the Services shall be raised by the Gig Worker through Grab\u2019s designated support channels and shall otherwise be dealt with in accordance with applicable laws, ordinances, regulations and orders applicable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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SCHEDULE A<\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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A. SERVICES<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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(a) The Services comprise one or more of the following commercial fulfilment services, which the Gig Worker agrees to provide for Consumers or Users as allocated, matched, routed, and facilitated through the Platform intermediary system: –<\/p>

(i) point-to-point passenger or user transportation;<\/p>

(ii) food and beverage collection and delivery;<\/p>

(iii) retail and grocery collection and delivery; and\/or<\/p>

(iv) express package and logistics delivery.<\/p>

(b) This Agreement sets out every category of the Service Type and Feature that Grab may make available from time to time. The Gig Worker\u2019s provision of the Services means the performance of the Service Type that the Gig Worker is authorized and eligible to provide. The listing of a category, Service Type or Feature in this Agreement does not of itself constitute an offer, grant, guarantee or entitlement to provide or access it, and the Gig Worker shall not claim any right to provide, or to earn from, any Service Type or Feature for which the Gig Worker is not authorized and eligible to provide.<\/p>

(c) The Service Type that Grab may make available include, but are not limited to, the following: –<\/p>

(i) GrabTaxi (also known as \u201cStandard | Taxi\u201d);<\/p>

(ii) GrabShare (also known as \u201cSaver | Share\u201d);<\/p>

(iii) GrabRent;<\/p>

(iv) GrabCar Standard (JustGrab);<\/p>

(v) GrabCar Standard (6-Seater);<\/p>

(vi) GrabCar Standard (Plus);<\/p>

(vii) GrabCar Premium;<\/p>

(viii) GrabCar Executive;<\/p>

(ix) GrabExpress Deliveries; and<\/p>

(x) GrabFood \/ GrabMart Deliveries.<\/p>

(d) The Service Type the Gig Worker is authorized to provide depends on the Service Type the Gig Worker has signed up and agreed to provide, and on the Gig Worker\u2019s satisfaction of the Eligibility Criteria applicable to each such Service Type as published and updated by Grab at \u201chttps:\/\/www.grab.com\/my\/grab-service-types\/<\/em><\/a>\u201d<\/em>.<\/em><\/p>

(e) The Gig Worker controls which Service Types the Gig Worker provides. The Gig Worker may choose to enable or disable any individual Service Type for which the Gig Worker is eligible to provide at the Gig Worker\u2019s discretion through the Platform.<\/p>

(f) Grab may amend the Eligibility Criteria from time to time. The Gig Worker\u2019s provision of the Services within each Service Type is contingent on the Gig Worker\u2019s continued satisfaction and fulfilment of the applicable Eligibility Criteria. Where the Gig Worker does not satisfy or maintain those Eligibility Criteria, including by reason of the Gig Worker\u2019s conduct, performance or safety record, or for an operational, commercial or regulatory reason, the scope of the Service Types the Gig Worker is authorized to provide may be added to, varied, re-tiered, reduced, downgraded or otherwise adjusted from time to time. This adjustment may also include placing the Gig Worker on a Service Type the Gig Worker did not sign up for. Such adjustments will be notified to the Gig Worker.<\/p>

(g) Grab may make available one or more Features for use in connection with, or in addition to, the provision of a Service Type. A Feature is an optional facility layered on top of the Gig Worker\u2019s provision of the Service Type by which the Gig Worker may receive or be allocated bookings for the Services. A Feature is not itself a Service Type and does not form part of the Service Type the Gig Worker is engaged to provide.<\/p>

(h) Any access to and continued eligibility for a Feature is separate from the Gig Worker\u2019s authorization to perform any Service Type and is contingent on the Gig Worker satisfying and continuously maintaining the applicable Eligibility Criteria for that Feature, which may include feature-specific training, performance and conduct standards.<\/p>

(i) As the Services remain capable of performance independently of any Feature, the suspension, restriction, withdrawal or modification of a Feature shall not constitute a deactivation as it does not prevent the Gig Worker from performing the Services irrespective of the volume of bookings or Earnings the Gig Worker derives or has derived through that Feature.<\/p>

(j) Where the Gig Worker ceases to satisfy the Eligibility Criteria for a Service Type or Feature, whether by reason of the Gig Worker\u2019s vehicle, conduct, performance, safety record, documentary lapse or otherwise, Grab may restrict, suspend, downgrade or terminate the Gig Worker\u2019s eligibility for that Service Type or access to that Feature until the Gig Worker again satisfies and maintains the applicable Eligibility Criteria or completes any required re-training or re-qualification, as applicable. For the avoidance of doubt, such loss of eligibility is a consequence of the Gig Worker\u2019s own failure to satisfy the Eligibility Criteria and is not a penalty imposed by Grab<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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B. EARNINGS<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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(a) Grab charges a fee for the Gig Worker\u2019s provision of the Services (\u201cSe<\/strong>rvice Fee\/Commission<\/strong>\u201d).<\/p>

(b) The Service Fee\/Commission is payable by the Gig Worker immediately and is non-refundable. This no-refund policy shall apply at all times and shall survive the termination or expiration of this Agreement. Grab may change the Service Fee\/Commission at any time at its sole discretion. Further details of the Service Fee\/Commission can be accessed at https:\/\/www.grab.com\/my\/terms-policies\/grab-service-fees-terms-and-conditions\/<\/a>.<\/p>

(c) The Gig Worker acknowledges and confirms that Grab may administer and act as the Gig Worker\u2019s collection agent to pay to the Gig Worker the total amount of Consumer Charges due to the Gig Worker in respect of the Gig Worker\u2019s provision of the Services.<\/p>

(d) Grab may, at its sole discretion, make promotional offers with different features and different rates on the Services to any of the Consumer whereby these promotional offers shall accordingly be honored by the Gig Worker.<\/p>

(e) Grab may, at its discretion, make available to the Gig Worker incentives, bonuses, rewards, promotional payments or other benefits from time to time, on such terms and for such periods as Grab may determine. Any such incentive, bonus, reward, promotional payment or benefit is discretionary, does not form part of the Earnings, and confers no entitlement to its continuation or to any similar payment in the future.<\/p>

(f) Any tip or gratuity is a payment made voluntarily by a Consumer in addition to the Earnings. A tip or gratuity does not form part of the Earnings.<\/p>

(g) Driver\u2019s Cash Balance: Grab shall administer payments to the Gig Worker by way of a wallet system (the \u201cDriver\u2019s Cash Balance<\/strong>\u201d). The Gig Worker must ensure that his\/her Driver\u2019s Cash Balance is not negative at all times. The Gig Worker\u2019s Earnings will be displayed in the Driver\u2019s Cash Balance in the Platform and may be withdrawn by the Gig Worker to his designated bank account, or where available, to the Gig Worker\u2019s Driver GrabPay Wallet, or to such other recipient accounts as are made available in the Platform, provided always, the Gig Worker\u2019s Driver\u2019s Cash Balance does not fall below RM1. Grab reserves the right to make such Deductions from the Driver\u2019s Cash Balance as provided in this Agreement, as authorized by the Gig Worker and\/or as are notified to the Gig Worker via the Platform.<\/p>

(h) Driver\u2019s Credit Balance: In addition to the Gig Worker\u2019s Driver\u2019s Cash Balance, the Gig Worker must also maintain with Grab a Driver\u2019s Credit Balance. The Driver\u2019s Credit Balance comprises a pre-payment to Grab by the Gig Worker for any Service Fee\/Commission and other fees and charges applicable under this Agreement. The Gig Worker must at all times maintain a minimum credit balance (\u201cMinimum Balance<\/strong>\u201d) in the Gig Worker\u2019s Driver\u2019s Credit Balance in order for the Gig Worker to provide the Services. The amount of such Minimum Balance shall be prescribed by Grab, and shall be notified to the Gig Worker via the Platform. It may be changed at any time at Grab\u2019s sole discretion.<\/p>

(i) The Gig Worker may add funds (\u201cCredits<\/strong>\u201d) to his\/her Driver\u2019s Credit Balance to fulfill the Minimum Balance. Balance may be added in any manner prescribed by Grab from time to time (such as cash reload and credit\/debit card payments or transfer from the Gig Worker\u2019s Driver Cash Balance);<\/p>

(j) Funds in the Driver\u2019s Credit Balance are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. The funds shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances except as allowed by Grab based on its sole discretion. The Gig Worker shall not receive interest or other earnings on the Credits. Grab may receive interest on amounts that Grab holds on the Gig Worker\u2019s behalf. The Gig Worker agrees to assign the Gig Worker\u2019s rights to Grab for any interest derived from the Credits.<\/p>

(k) The Earnings payable to the Gig Worker for the Services provided are calculated by the rates or promotional rules displayed on the Platform at the moment of job completion. All payouts to the Driver\u2019s Cash Balance are subject to the account adjustments and pre-agreed debt reconciliations set out in this Agreement, if applicable.<\/p>

(l) The Gig Worker agree Grab may retain, apply, or set off any sum due and owing, monies, deposits or balances held in, or standing to the credit of any account towards the satisfaction of any obligations and service quality due from the Gig Worker to Grab, whether such obligation be present or future, actual or contingent, primary or collateral and several or joint<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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C. POLICIES AND CODE OF CONDUCT<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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(a) Driver\/Delivery Partner Code of Conduct Guidelines accessible at https:\/\/www.grab.com\/my\/terms-policies\/code-of-conduct-driver<\/a>\/.<\/p>

(b) Privacy Notice accessible at https:\/\/www.grab.com\/my\/terms-policies\/privacy-notice\/<\/a>.<\/p>

(c) Terms of Service, Transport, Delivery and Logistics accessible at https:\/\/www.grab.com\/my\/terms-policies\/transport-delivery-logistics\/<\/a>.<\/p>

(d) GrabPay terms of service accessible at https:\/\/www.grab.com\/my\/terms-policies\/payment-rewards\/<\/a>.<\/p>

(e) Review Guidelines accessible at https:\/\/www.grab.com\/my\/terms-policies\/ugc-terms-reviews\/<\/a>.<\/p>

(f) Guideline on inappropriate and sensitive online content accessible at https:\/\/www.grab.com\/my\/terms-policies\/guideline-on-inappropriate-and-sensitive-online-content\/<\/a>.<\/p>

(g) any other policies, codes, guidelines, standards, procedures, rules, directions, notices, regulations, articles and\/or requirements issued and\/or made available by Grab which are applicable to the Gig Worker including any that are specific to a particular Service Type or Feature including its amendments<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","class_list":["post-236374","policy","type-policy","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/policy\/236374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":26,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/policy\/236374\/revisions"}],"predecessor-version":[{"id":236639,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/policy\/236374\/revisions\/236639"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=236374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}