{"id":174511,"date":"2023-09-04T11:25:32","date_gmt":"2023-09-04T03:25:32","guid":{"rendered":"https:\/\/www.grab.com\/my\/?page_id=174511"},"modified":"2026-01-29T15:58:30","modified_gmt":"2026-01-29T07:58:30","slug":"improved-earnings-structure","status":"publish","type":"page","link":"https:\/\/www.grab.com\/my\/improved-earnings-structure\/","title":{"rendered":"Improved Driver-Partner Earnings Structure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"174511\" class=\"elementor elementor-174511\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29825fa elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"29825fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d5dc43\" data-id=\"2d5dc43\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79b0ee5 elementor-widget elementor-widget-image\" data-id=\"79b0ee5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"799\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2.png\" class=\"attachment-full size-full wp-image-195347\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2.png 1920w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2-250x104.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2-700x291.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2-768x320.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2-1536x639.png 1536w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2-18x7.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20120532\/ENG-Landing-Page-Banner-1-2-120x50.png 120w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0aac9da elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0aac9da\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-b4e9642\" data-id=\"b4e9642\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-665cfa1\" data-id=\"665cfa1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-69313c6\" data-id=\"69313c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-24834c9\" data-id=\"24834c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2843dab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2843dab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7473a9b\" data-id=\"7473a9b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58a3b91 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"58a3b91\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.grab.com\/my\/struktur-pendapatan-ditambah-baik\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">BM<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d65d851 elementor-widget elementor-widget-text-editor\" data-id=\"d65d851\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">After listening to your feedback, we\u2019re making many improvements to your fare and reimbursement structure so you get fairer earnings for your time and distance.<\/p><ul><li>We\u2019re<span style=\"color: #005339;\"> <strong>adding pickup time and distance<\/strong><\/span> to the way we calculate your per trip earnings. Because you start earning the moment you head towards your pickup point, your trip earnings will be calculated separately from the passenger fare.<\/li><li>We\u2019re also<span style=\"color: #005339;\"><strong> adding to the passenger no-show and passenger late cancellation fee\u00a0<\/strong><\/span>to account for time and distance travelled.<\/li><li>We\u2019re launching a <span style=\"color: #005339;\"><strong>new weekly automatic adjustment process for trip underestimations<\/strong><\/span>, to ensure your earnings are protected.<\/li><li><span style=\"color: #005339;\"><strong>Cancellation Flexibility\u00a0<\/strong><span style=\"color: #000000;\">feature allows you to quickly cancel bookings without affecting your Cancellation Rate (CR)!<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9402b9 elementor-widget elementor-widget-spacer\" data-id=\"d9402b9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1607558 elementor-widget elementor-widget-text-editor\" data-id=\"1607558\" data-element_type=\"widget\" id=\"back\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center\"><span style=\"color: #00b14f\"><strong>CLICK THE BUTTONS BELOW TO LEARN MORE!<\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66b9dc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66b9dc2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0180e36\" data-id=\"0180e36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ec863 elementor-button-info tabbtn active elementor-align-center elementor-widget elementor-widget-button\" data-id=\"75ec863\" data-element_type=\"widget\" id=\"phd\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-sink\" href=\"#button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><img decoding=\"async\" style=\"max-width: 100%\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/01114057\/PickUp-Fare.png\" \/><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-ac81559\" data-id=\"ac81559\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d222cb1 elementor-button-info elementor-align-center tabbtn elementor-widget elementor-widget-button\" data-id=\"d222cb1\" data-element_type=\"widget\" id=\"fakta\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-sink\" href=\"#button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><img decoding=\"async\" style=\"max-width: 100%\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163345\/Increased-PAX-Cancel-2.png\" \/><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-5e9753c\" data-id=\"5e9753c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fdc3a7 elementor-button-info elementor-align-center tabbtn elementor-widget elementor-widget-button\" data-id=\"5fdc3a7\" data-element_type=\"widget\" id=\"ultimate\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-sink\" href=\"#button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><img decoding=\"async\" style=\"max-width: 100%\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163342\/FastCancelFeature_Eng-1.png\" \/><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-10acf77\" data-id=\"10acf77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27d489b elementor-button-info tabbtn elementor-align-center elementor-widget elementor-widget-button\" data-id=\"27d489b\" data-element_type=\"widget\" id=\"yakin\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-sink\" href=\"#button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><img decoding=\"async\" style=\"max-width: 100%\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/01114054\/Trip-Estimate-Adj.png\" \/><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4ea40 elementor-widget elementor-widget-spacer\" data-id=\"8f4ea40\" data-element_type=\"widget\" id=\"button\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d652ff5 tabphd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d652ff5\" data-element_type=\"section\" id=\"phd\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f3dd1aa\" data-id=\"f3dd1aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0da608c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0da608c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1b5be elementor-widget elementor-widget-heading\" data-id=\"3f1b5be\" data-element_type=\"widget\" id=\"pickup\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Pickup Fare<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13bdc2c elementor-widget elementor-widget-spacer\" data-id=\"13bdc2c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc1aa8 elementor-widget elementor-widget-text-editor\" data-id=\"7cc1aa8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Based on feedback from driver-partners like you, earnings for pickup distance and time is a top pain point.<\/span><\/p><p><span style=\"font-weight: 400;\">Driver-partners often cancel trips that seem like they don\u2019t offer a fare that sufficiently covers for the time and distance travelled to pick up passengers. The previous far pickup bonus is not enough, as it only pays out for pickups that took more than 5 minutes, while passenger fares do not include the pickup portion. Cancelling trips because of this results in a bad experience for both you and your passengers.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We are trialling an improved fare structure where <\/span><b>you start earning from the time you head to your passenger all the way to drop off<\/b><span style=\"font-weight: 400;\">, while keeping passenger fares unchanged. Maintaining passenger fares will ensure demand \u2013 and your bookings &#8211; remain consistent.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">With the improved driver-partner earnings structure, we will also no longer have a fixed commission. Instead, we will be replacing it with a new service fee, known as the <\/span><b>Grab Service Fee<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><b>Note:<\/b><i><span style=\"font-weight: 400;\"> Not all transport services will be available on the improved driver-partner earnings structure and these services will still maintain the same earnings structure and commission charges as today.<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f0339 elementor-widget elementor-widget-video\" data-id=\"c8f0339\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/zlcA4bgUmb0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d385d1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4d385d1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8ce72b elementor-widget elementor-widget-text-editor\" data-id=\"e8ce72b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><strong>Current driver-partner earnings structure<\/strong><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f46d106 elementor-widget elementor-widget-image\" data-id=\"f46d106\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"499\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1.png\" class=\"attachment-full size-full wp-image-194997\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1.png 1080w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1-250x116.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1-700x323.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1-768x355.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1-18x8.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15141434\/ENG-Flow-Previous-Earnings-1-120x55.png 120w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34696df elementor-widget elementor-widget-text-editor\" data-id=\"34696df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>The current earnings structure <\/b>only takes into account the time and distance from the pickup point to the dropoff point. This is what the passenger pays for.<\/p><p>However, this means that <b>you earn the same regardless of the pickup distance and time.<\/b><\/p><p>For example, let\u2019s see the comparison of these two bookings for Helmi and Michael.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c63ba elementor-widget elementor-widget-image\" data-id=\"a4c63ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"1536\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-529x1536.png\" class=\"attachment-1536x1536 size-1536x1536 wp-image-195161\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-529x1536.png 529w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-250x725.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-700x2031.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-768x2229.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-706x2048.png 706w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-4x12.png 4w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1-120x348.png 120w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/15182447\/Trip-Diagram-1-1.png 1080w\" sizes=\"(max-width: 529px) 100vw, 529px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c1f34 elementor-widget elementor-widget-text-editor\" data-id=\"f4c1f34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddef62 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3ddef62\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51d78cb elementor-widget elementor-widget-text-editor\" data-id=\"51d78cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>[Trial] Improved driver-partner earnings structure<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3120a elementor-widget elementor-widget-image\" data-id=\"1d3120a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"499\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings.png\" class=\"attachment-full size-full wp-image-194388\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings.png 1080w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings-250x116.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings-700x323.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings-768x355.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings-18x8.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/05150830\/ENG-Flow-Improved-Earnings-120x55.png 120w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6a269 elementor-widget elementor-widget-text-editor\" data-id=\"ba6a269\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>With the improved driver-partner earnings structure trial you will earn based on your time and effort from the moment you make your way to the passenger.<\/strong> Let\u2019s see how Helmi and Michael earn with this change.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26a9171 elementor-widget elementor-widget-image\" data-id=\"26a9171\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"1223\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/27175150\/ENG-Improved-Fare-Structure-Comparison-3.png\" class=\"attachment-full size-full wp-image-177105\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/27175150\/ENG-Improved-Fare-Structure-Comparison-3.png 585w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/27175150\/ENG-Improved-Fare-Structure-Comparison-3-250x523.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/27175150\/ENG-Improved-Fare-Structure-Comparison-3-6x12.png 6w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/27175150\/ENG-Improved-Fare-Structure-Comparison-3-120x251.png 120w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be5322e elementor-widget elementor-widget-text-editor\" data-id=\"be5322e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">So now, Helmi earns more for traveling further and longer to pick up his passenger.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3d32e5 elementor-widget elementor-widget-text-editor\" data-id=\"e3d32e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This will mean that <strong>what passengers pay<\/strong> and <strong>what you will earn<\/strong> will be <strong>calculated separately<\/strong>. In your weekly partner statement, you will see a variable Grab Service Fee (GSF) rather than a fixed commission. The Grab Service Fee is simply the difference between the passenger fare and the driver-partner fare.<\/p><p>GSF is used to fund Grab&#8217;s operations, including providing your pickup fare, fees, incentives, reimbursements, bonuses, and other benefits.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b324b elementor-widget elementor-widget-image\" data-id=\"23b324b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"244\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/21162037\/Improved-earning-ENG.png\" class=\"attachment-full size-full wp-image-195640\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/21162037\/Improved-earning-ENG.png 512w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/21162037\/Improved-earning-ENG-250x119.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/21162037\/Improved-earning-ENG-18x9.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/21162037\/Improved-earning-ENG-120x57.png 120w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f20c6 elementor-widget elementor-widget-text-editor\" data-id=\"b0f20c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With this improved earnings structure trial, we hope to reduce the likelihood of cancellations and provide a more reliable ride experience for passengers. In turn, this helps to create greater demand, more bookings, and better earnings for you.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><center><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-178569 size-full aligncenter\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/19173410\/Frame-4-2.png\" alt=\"\" width=\"800\" height=\"600\" \/><\/center><p>\u00a0<\/p><p><i>* For all transport service types except KLIA rides (Klang Valley only), GrabShare, GrabRent, <span style=\"font-weight: 400;\">GrabTaxi and <\/span><span style=\"font-weight: 400;\">GrabCar Exec<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec914f3 elementor-widget elementor-widget-video\" data-id=\"ec914f3\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/eij_8LKvLRA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b446ee8 elementor-widget elementor-widget-text-editor\" data-id=\"b446ee8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b957 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ee9b957\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3095456 elementor-widget elementor-widget-heading\" data-id=\"3095456\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a968a60 elementor-widget elementor-widget-toggle\" data-id=\"a968a60\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1771\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1771\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Has Grab received approval from the authorities for this trial earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1771\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1771\"><p><span style=\"font-weight: 400;\">Yes, we have received an approval letter dated 8 August 2024 from the relevant authorities<\/span><span style=\"font-weight: 400;\">\u00a0to run a Proof of Concept (POC) for a new earnings structure for e-hailing driver-partners.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1772\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1772\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I opt-in for the improved earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1772\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1772\"><p><span style=\"font-weight: 400;\">If you are in Klang Valley, Negeri Sembilan, Ipoh, Kuching, Johor Bahru, Penang, Kota Kinabalu and Melaka, you can opt-in via this form:<\/span><\/p><p>\u00a0<\/p><center><a href=\"grabdriver:\/\/daxsandbox\/grabform%2Ffullpageform%2F16223\"><img decoding=\"async\" style=\"max-width: 100%;\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/16140843\/ENG-Opt-In-Button-1.png\" \/><\/a><\/center><p>\u00a0<\/p><ul><li aria-level=\"1\">It will take up to<strong>\u00a024 hours<\/strong>\u00a0for changes to reflect in your Grab driver app.<\/li><li aria-level=\"1\">You will be opting-in to the improved earnings structure for a\u00a0<strong>minimum of 7 days.\u00a0<\/strong><\/li><li aria-level=\"1\">After 7 days, you may continue in the improved earnings structure without taking any action.<\/li><li>You will have five opportunities to opt-out, each <strong>after 7 days <\/strong>on the improved earnings structure.<\/li><li aria-level=\"1\">You can opt-in at any time.<\/li><\/ul><p><span style=\"font-weight: 400;\">You can check your status <a href=\"https:\/\/odinreact.azurewebsites.net\/submission-log\"><b>here<\/b><\/a><b>.<\/b><br \/><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1773\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1773\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is included in the driver-partner fare with the improved driver-partner earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1773\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1773\"><p><span style=\"font-weight: 400;\">We want your earnings to be based on your full effort for every booking. This means base fare will be variable depending on your pickup effort, which accounts for time and distance of pickup<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1774\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1774\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What services are eligible for the improved driver-partner earnings structure trial?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1774\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1774\"><p><span style=\"font-weight: 400;\">The improved driver-partner earnings structure is applicable to all transport service types <strong>except<\/strong>:<\/span><\/p><ul><li>KLIA rides (Klang Valley only)<\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabShare\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabRent<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabTaxi<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabCar Exec<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Commission will still be applicable for the service types above.<\/span><\/p><p><span style=\"font-weight: 400;\">Aside from that, car delivery-partners (GrabExpress, GrabMart, and GrabFood) will not be affected.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1775\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1775\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why were these improvements made to the existing driver-partner earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1775\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1775\"><p><span style=\"font-weight: 400;\">Based on feedback from driver-partners like you, earnings for pickup distance and time is a top pain point.<\/span><\/p><p><span style=\"font-weight: 400;\">Driver-partners often cancel trips that seem like they don\u2019t offer a fare that sufficiently covers for the time and distance travelled to pick up passengers. The current far pickup bonus is not enough, as it only pays out for pickups that take more than 5 minutes, while passenger fares do not include the pickup portion. Cancelling trips because of this results in a bad experience for both you and your passengers.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We are introducing an improved fare structure where <\/span><b>you start earning from the time you head to your passenger all the way to drop off<\/b><span style=\"font-weight: 400;\">, while keeping passenger fares unchanged. Maintaining passenger fares will ensure demand \u2013 and your bookings &#8211; remain consistent.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">With the improved driver-partner earnings structure, we will also no longer have a fixed commission. Instead, we will be replacing it with a new type of collection, known as the <\/span><b>Grab Service Fee<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span><b>Note:<\/b><i><span style=\"font-weight: 400;\"> Not all services will be eligible for the improved driver-partner earnings structure trial and these services will still maintain the same fare structure and commission charges as today.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1776\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1776\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Did Grab carry out a pilot to test this improved driver-partner earnings structure? What was the response? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1776\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1776\"><p><span style=\"font-weight: 400;\">To help us better understand the impact of the improved driver-partner earnings structure on your day-to-day activities, we invited a group of driver-partners to test the pickup fare portion of the improved earnings structure for a period of four weeks. At the end of this pilot, the driver-partners shared encouraging feedback. Here are several highlights:<\/span><\/p><p><b>Fairness<\/b><\/p><p><i><span style=\"font-weight: 400;\">\u201cThe Grab Service Fee (GSF) is fair and follows the effort that driver-partners put in\u201d<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; Ruzaini (Klang Valley)<\/span><\/p><p><i><span style=\"font-weight: 400;\">\u201cPositive &#8211; the fare compensates us for the time and distance\u201d<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; Desmond (Ipoh)<\/span><\/p><p><i><span style=\"font-weight: 400;\">\u201cDriver-partner\u2019s efforts are calculated from position they receive booking to the passenger dropoff point\u201d<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; Kheng Yuen (Ipoh)<\/span><\/p><p><b>Grab Service Fee (GSF) variability<\/b><\/p><p><i><span style=\"font-weight: 400;\">\u201cGSF is lower during non-peak hours eg night time. Even for the shorter pickups, the GSF is reasonable\u201d<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; Vishnovartan (Klang Valley)<\/span><\/p><p><i><span style=\"font-weight: 400;\">\u201cThe new system is good and the GSF deducted is suitable for the effort. With the GSF, driver-partners are more willing to take far pickup bookings\u201d<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; Prakash (Ipoh)\u00a0<\/span><\/p><p><b>Solves for far pickups<\/b><\/p><p><i><span style=\"font-weight: 400;\">\u201cFar pickup during non peak (night time) is worth it\u201d<\/span><\/i> <span style=\"font-weight: 400;\">\u00a0&#8211; Firdaus (Klang Valley)<\/span><\/p><p><i><span style=\"font-weight: 400;\">\u201cJobs during the night are more worth it\u201d <\/span><\/i><span style=\"font-weight: 400;\">&#8211; Sim Yu (Kota Kinabalu)<\/span><\/p><p><i><span style=\"font-weight: 400;\">\u201cGood for far pickup\u201d<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; Azman (Melaka)<\/span><\/p><p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">Returns are better for very far pickup booking<\/span><\/i><span style=\"font-weight: 400;\">s\u201d &#8211; Ban Tat (Penang)<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1777\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1777\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will all these added improvements mean that you will be increasing passenger fare as well?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1777\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1777\"><p><span style=\"font-weight: 400\">There will be no change in the way we calculate passenger fare. We are taking this step to make sure that demand for your service will not be affected. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1778\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1778\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will there be any changes to the app experience?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1778\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1778\"><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-195342 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233.png\" alt=\"\" width=\"1315\" height=\"768\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233.png 1315w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233-250x146.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233-700x409.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233-768x449.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233-18x12.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/20113154\/Group-233-120x70.png 120w\" sizes=\"(max-width: 1315px) 100vw, 1315px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1779\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1779\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the Grab Service Fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1779\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1779\"><p><span style=\"font-weight: 400;\">The Grab Service Fee helps to fund<\/span><b>\u00a0time and distance travelled in pickup, incentives, reimbursements and other benefits <\/b><span style=\"font-weight: 400;\">for driver-partners.<\/span><\/p><ul><li><span style=\"font-weight: 400;\">The Grab Service Fee is calculated as<\/span><b> the difference between the passenger fare and driver-partner fare.<\/b><\/li><li><span style=\"font-weight: 400;\">The Grab Service Fee is a fee that Grab <\/span><span style=\"text-decoration: underline;\"><b>may collect<\/b><\/span><span style=\"font-weight: 400;\"> when you complete a ride on a service with the improved earnings structure. <\/span><\/li><li><span style=\"font-weight: 400;\">When the Grab Service Fee is negative, <\/span><b>no collection will occur. <\/b><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17710\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17710\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why is the Grab Service Fee a variable instead of a fixed amount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17710\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17710\"><p><span style=\"font-weight: 400\">The Grab Service Fee varies from trip to trip to ensure that you receive fair earnings for the effort made to pick up a passenger.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">This is how it works:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In scenarios where <strong>more effort<\/strong> is required, the Grab Service Fee will be lower to take into account your <strong>higher earnings<\/strong>.\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Grab Service Fee may be higher if less effort and distance is required on your part.\u00a0<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17711\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-17711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I view how much the Grab Service Fee is?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-17711\"><p><span style=\"font-weight: 400;\">You\u2019ll be able to view the total Grab Service Fee amount in your weekly driver-partner statement.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-175918 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18120713\/unnamed-32.png\" alt=\"\" width=\"446\" height=\"507\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18120713\/unnamed-32.png 446w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18120713\/unnamed-32-250x284.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18120713\/unnamed-32-11x12.png 11w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18120713\/unnamed-32-120x136.png 120w\" sizes=\"(max-width: 446px) 100vw, 446px\" \/><\/p><p><span style=\"font-weight: 400;\">On a booking level, the Grab Service Fee is the difference between the passenger fare and driver-partner fare.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17712\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-17712\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">For cash payment trips, how would I know how much to collect from passengers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17712\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-17712\"><p><span style=\"font-weight: 400;\">Passenger fares will be stated in the Grab driver app as usual. You can reference it to find out the right amount to collect from passengers after completing trips on cash payment. <\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-175922 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18121506\/unnamed-34-e1695808853432.png\" alt=\"\" width=\"174\" height=\"340\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18121506\/unnamed-34-e1695808853432.png 174w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18121506\/unnamed-34-e1695808853432-6x12.png 6w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2023\/09\/18121506\/unnamed-34-e1695808853432-120x234.png 120w\" sizes=\"(max-width: 174px) 100vw, 174px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17713\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-17713\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will the cash and credit wallets work with the improved driver-partner earnings structure for cash bookings?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17713\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-17713\"><p><span style=\"font-weight: 400;\">Here\u2019s how cash bookings will work with the improved earnings structure:<\/span><\/p><ol><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The passenger fare amount will be <strong>deducted from your credit wallet.<\/strong><\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Don\u2019t worry if your credit wallet doesn\u2019t have enough in it &#8211; if the balance becomes negative, there will be an <strong>automatic top up from your cash wallet to your credit wallet<\/strong>.<\/span><\/li><li><span style=\"font-weight: 400;\">The driver-partner fare will then be<strong> topped up into your cash wallet.<\/strong><\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You are required to maintain a minimum amount in <\/span><span style=\"font-weight: 400;\">your cash\/credit wallet <\/span><span style=\"font-weight: 400;\">to receive bookings: <\/span><\/li><\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-195964 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt.png\" alt=\"\" width=\"1180\" height=\"358\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt.png 1180w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt-250x76.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt-700x212.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt-768x233.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt-18x5.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/23151950\/Cities-Min-Amt-120x36.png 120w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17714\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-17714\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why is Grab unable to include an effort component with the previous fare structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17714\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-17714\"><p><span style=\"font-weight: 400;\">Passengers choose to book a ride after receiving and accepting an upfront fare suggested to them in the Grab superapp. It would not be possible to provide the upfront pricing our passengers are used to if we include the pickup effort and other potential fare elements, as the distance and time you would need to travel to pick passengers up varies from trip to trip.<\/span><\/p><p><span style=\"font-weight: 400;\">To ensure you earn fairly for your effort, the new earnings structure calculates driver-partner and passenger fares separately. We are unable to include a pickup effort component using the previous earnings structure as it uses the same calculation for both passenger and driver-partner fares.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17715\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-17715\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will there still be a far pickup bonus with this improved driver-partner earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17715\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-17715\"><p><span style=\"font-weight: 400;\">Your effort for a trip with far pickup distance and duration is included in the improved driver-partner earnings structure. If you are opted-in for the improved driver-partner earnings structure, there will be no far pickup bonus added separately.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Service types that are not eligible for the improved driver-partner earnings structure are still eligible for a far pickup bonus.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17716\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-17716\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the difference between the far pickup bonus and this improved driver-partner earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17716\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-17716\"><p><b>Existing far pickup bonus structure<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">You are covered only for each minute of pickup after 5 minutes. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Improved driver-partner earnings structure <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">You start earning the moment you receive a booking as all trips will be covered for pickup duration and distance.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17717\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-17717\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I noticed I\u2019m getting more than what the passenger paid, why is this so?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17717\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-17717\"><p><span style=\"font-weight: 400;\">Under the improved earnings structure, your earnings and passenger fares will be calculated separately. This is because you\u2019re being covered for the (long) pick-up distance and the time you put in to pick up the passenger for the trip.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17718\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-17718\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How is this calculated for back-to-back bookings?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17718\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-17718\"><p><span style=\"font-weight: 400;\">Pickup fare is calculated the moment you drop off your first passenger and head towards your next passenger\u2019s pickup point. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17719\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-17719\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are the incentives that I am eligible for under the [trial] improved driver-partner earnings structure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17719\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-17719\"><p><span style=\"font-weight: 400;\">You will still be eligible for Bonus Cashback*<\/span><span style=\"font-weight: 400;\">. There will also be additional compensations for passenger no-shows, passenger late cancels and trip estimate adjustments.<\/span><\/p><p><i><span style=\"font-weight: 400;\">*based on driver-partner net earnings.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17720\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-17720\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">If I am from a city outside of the trial locations, can I still opt-in when I am in an eligible city, for example if I am on a multi-city booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17720\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-17720\"><p><span style=\"font-weight: 400;\">No, you will not be eligible for this [trial] <\/span><span style=\"font-weight: 400;\">improved driver-partner earnings structure. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17721\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-17721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">If I receive a multi-city booking from a city outside the trial locations, will the improved driver-partner earnings structure trial still apply?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-17721\"><p><span style=\"font-weight: 400;\">Yes, it will still apply.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Has Grab received approval from the authorities for this trial earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Yes, we have received an approval letter dated 8 August 2024 from the relevant authorities<\\\/span><span style=\\\"font-weight: 400;\\\">\\u00a0to run a Proof of Concept (POC) for a new earnings structure for e-hailing driver-partners.\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I opt-in for the improved earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">If you are in Klang Valley, Negeri Sembilan, Ipoh, Kuching, Johor Bahru, Penang, Kota Kinabalu and Melaka, you can opt-in via this form:<\\\/span><\\\/p><p>\\u00a0<\\\/p><center><a href=\\\"grabdriver:\\\/\\\/daxsandbox\\\/grabform%2Ffullpageform%2F16223\\\"><img style=\\\"max-width: 100%;\\\" src=\\\"https:\\\/\\\/assets.grab.com\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/08\\\/16140843\\\/ENG-Opt-In-Button-1.png\\\" \\\/><\\\/a><\\\/center><p>\\u00a0<\\\/p><ul><li aria-level=\\\"1\\\">It will take up to<strong>\\u00a024 hours<\\\/strong>\\u00a0for changes to reflect in your Grab driver app.<\\\/li><li aria-level=\\\"1\\\">You will be opting-in to the improved earnings structure for a\\u00a0<strong>minimum of 7 days.\\u00a0<\\\/strong><\\\/li><li aria-level=\\\"1\\\">After 7 days, you may continue in the improved earnings structure without taking any action.<\\\/li><li>You will have five opportunities to opt-out, each <strong>after 7 days <\\\/strong>on the improved earnings structure.<\\\/li><li aria-level=\\\"1\\\">You can opt-in at any time.<\\\/li><\\\/ul><p><span style=\\\"font-weight: 400;\\\">You can check your status <a href=\\\"https:\\\/\\\/odinreact.azurewebsites.net\\\/submission-log\\\"><b>here<\\\/b><\\\/a><b>.<\\\/b><br \\\/><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is included in the driver-partner fare with the improved driver-partner earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">We want your earnings to be based on your full effort for every booking. This means base fare will be variable depending on your pickup effort, which accounts for time and distance of pickup<\\\/span><span style=\\\"font-weight: 400;\\\">.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What services are eligible for the improved driver-partner earnings structure trial?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">The improved driver-partner earnings structure is applicable to all transport service types <strong>except<\\\/strong>:<\\\/span><\\\/p><ul><li>KLIA rides (Klang Valley only)<\\\/li><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">GrabShare\\u00a0<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">GrabRent<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">GrabTaxi<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">GrabCar Exec<\\\/span><\\\/li><\\\/ul><p><span style=\\\"font-weight: 400;\\\">Commission will still be applicable for the service types above.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Aside from that, car delivery-partners (GrabExpress, GrabMart, and GrabFood) will not be affected.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why were these improvements made to the existing driver-partner earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Based on feedback from driver-partners like you, earnings for pickup distance and time is a top pain point.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Driver-partners often cancel trips that seem like they don\\u2019t offer a fare that sufficiently covers for the time and distance travelled to pick up passengers. The current far pickup bonus is not enough, as it only pays out for pickups that take more than 5 minutes, while passenger fares do not include the pickup portion. Cancelling trips because of this results in a bad experience for both you and your passengers.\\u00a0<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">We are introducing an improved fare structure where <\\\/span><b>you start earning from the time you head to your passenger all the way to drop off<\\\/b><span style=\\\"font-weight: 400;\\\">, while keeping passenger fares unchanged. Maintaining passenger fares will ensure demand \\u2013 and your bookings &#8211; remain consistent.\\u00a0<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">With the improved driver-partner earnings structure, we will also no longer have a fixed commission. Instead, we will be replacing it with a new type of collection, known as the <\\\/span><b>Grab Service Fee<\\\/b><span style=\\\"font-weight: 400;\\\">.\\u00a0<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\"><br \\\/><\\\/span><b>Note:<\\\/b><i><span style=\\\"font-weight: 400;\\\"> Not all services will be eligible for the improved driver-partner earnings structure trial and these services will still maintain the same fare structure and commission charges as today.<\\\/span><\\\/i><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Did Grab carry out a pilot to test this improved driver-partner earnings structure? What was the response?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">To help us better understand the impact of the improved driver-partner earnings structure on your day-to-day activities, we invited a group of driver-partners to test the pickup fare portion of the improved earnings structure for a period of four weeks. At the end of this pilot, the driver-partners shared encouraging feedback. Here are several highlights:<\\\/span><\\\/p><p><b>Fairness<\\\/b><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cThe Grab Service Fee (GSF) is fair and follows the effort that driver-partners put in\\u201d<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\"> &#8211; Ruzaini (Klang Valley)<\\\/span><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cPositive &#8211; the fare compensates us for the time and distance\\u201d<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\"> &#8211; Desmond (Ipoh)<\\\/span><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cDriver-partner\\u2019s efforts are calculated from position they receive booking to the passenger dropoff point\\u201d<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\"> &#8211; Kheng Yuen (Ipoh)<\\\/span><\\\/p><p><b>Grab Service Fee (GSF) variability<\\\/b><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cGSF is lower during non-peak hours eg night time. Even for the shorter pickups, the GSF is reasonable\\u201d<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\"> &#8211; Vishnovartan (Klang Valley)<\\\/span><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cThe new system is good and the GSF deducted is suitable for the effort. With the GSF, driver-partners are more willing to take far pickup bookings\\u201d<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\"> &#8211; Prakash (Ipoh)\\u00a0<\\\/span><\\\/p><p><b>Solves for far pickups<\\\/b><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cFar pickup during non peak (night time) is worth it\\u201d<\\\/span><\\\/i> <span style=\\\"font-weight: 400;\\\">\\u00a0&#8211; Firdaus (Klang Valley)<\\\/span><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cJobs during the night are more worth it\\u201d <\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\">&#8211; Sim Yu (Kota Kinabalu)<\\\/span><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">\\u201cGood for far pickup\\u201d<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\"> &#8211; Azman (Melaka)<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">\\u201c<\\\/span><i><span style=\\\"font-weight: 400;\\\">Returns are better for very far pickup booking<\\\/span><\\\/i><span style=\\\"font-weight: 400;\\\">s\\u201d &#8211; Ban Tat (Penang)<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will all these added improvements mean that you will be increasing passenger fare as well?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400\\\">There will be no change in the way we calculate passenger fare. We are taking this step to make sure that demand for your service will not be affected. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will there be any changes to the app experience?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><img class=\\\"aligncenter wp-image-195342 size-full\\\" src=\\\"https:\\\/\\\/assets.grab.com\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/08\\\/20113154\\\/Group-233.png\\\" alt=\\\"\\\" width=\\\"1315\\\" height=\\\"768\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the Grab Service Fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">The Grab Service Fee helps to fund<\\\/span><b>\\u00a0time and distance travelled in pickup, incentives, reimbursements and other benefits <\\\/b><span style=\\\"font-weight: 400;\\\">for driver-partners.<\\\/span><\\\/p><ul><li><span style=\\\"font-weight: 400;\\\">The Grab Service Fee is calculated as<\\\/span><b> the difference between the passenger fare and driver-partner fare.<\\\/b><\\\/li><li><span style=\\\"font-weight: 400;\\\">The Grab Service Fee is a fee that Grab <\\\/span><span style=\\\"text-decoration: underline;\\\"><b>may collect<\\\/b><\\\/span><span style=\\\"font-weight: 400;\\\"> when you complete a ride on a service with the improved earnings structure. <\\\/span><\\\/li><li><span style=\\\"font-weight: 400;\\\">When the Grab Service Fee is negative, <\\\/span><b>no collection will occur. <\\\/b><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Why is the Grab Service Fee a variable instead of a fixed amount?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400\\\">The Grab Service Fee varies from trip to trip to ensure that you receive fair earnings for the effort made to pick up a passenger.<\\\/span><span style=\\\"font-weight: 400\\\"><br \\\/><\\\/span><span style=\\\"font-weight: 400\\\"><br \\\/><\\\/span><span style=\\\"font-weight: 400\\\">This is how it works:<\\\/span><\\\/p><ul><li style=\\\"font-weight: 400\\\"><span style=\\\"font-weight: 400\\\">In scenarios where <strong>more effort<\\\/strong> is required, the Grab Service Fee will be lower to take into account your <strong>higher earnings<\\\/strong>.\\u00a0<\\\/span><\\\/li><li style=\\\"font-weight: 400\\\"><span style=\\\"font-weight: 400\\\">The Grab Service Fee may be higher if less effort and distance is required on your part.\\u00a0<\\\/span><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How do I view how much the Grab Service Fee is?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">You\\u2019ll be able to view the total Grab Service Fee amount in your weekly driver-partner statement.<\\\/span><\\\/p><p><img class=\\\"aligncenter wp-image-175918 size-full\\\" src=\\\"https:\\\/\\\/assets.grab.com\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2023\\\/09\\\/18120713\\\/unnamed-32.png\\\" alt=\\\"\\\" width=\\\"446\\\" height=\\\"507\\\" \\\/><\\\/p><p><span style=\\\"font-weight: 400;\\\">On a booking level, the Grab Service Fee is the difference between the passenger fare and driver-partner fare.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"For cash payment trips, how would I know how much to collect from passengers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Passenger fares will be stated in the Grab driver app as usual. You can reference it to find out the right amount to collect from passengers after completing trips on cash payment. <\\\/span><\\\/p><p><img class=\\\"aligncenter wp-image-175922 size-full\\\" src=\\\"https:\\\/\\\/assets.grab.com\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2023\\\/09\\\/18121506\\\/unnamed-34-e1695808853432.png\\\" alt=\\\"\\\" width=\\\"174\\\" height=\\\"340\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How will the cash and credit wallets work with the improved driver-partner earnings structure for cash bookings?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Here\\u2019s how cash bookings will work with the improved earnings structure:<\\\/span><\\\/p><ol><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">The passenger fare amount will be <strong>deducted from your credit wallet.<\\\/strong><\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">Don\\u2019t worry if your credit wallet doesn\\u2019t have enough in it &#8211; if the balance becomes negative, there will be an <strong>automatic top up from your cash wallet to your credit wallet<\\\/strong>.<\\\/span><\\\/li><li><span style=\\\"font-weight: 400;\\\">The driver-partner fare will then be<strong> topped up into your cash wallet.<\\\/strong><\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\"><span style=\\\"font-weight: 400;\\\">You are required to maintain a minimum amount in <\\\/span><span style=\\\"font-weight: 400;\\\">your cash\\\/credit wallet <\\\/span><span style=\\\"font-weight: 400;\\\">to receive bookings: <\\\/span><\\\/li><\\\/ol><p><img class=\\\"alignnone wp-image-195964 size-full\\\" src=\\\"https:\\\/\\\/assets.grab.com\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/08\\\/23151950\\\/Cities-Min-Amt.png\\\" alt=\\\"\\\" width=\\\"1180\\\" height=\\\"358\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why is Grab unable to include an effort component with the previous fare structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Passengers choose to book a ride after receiving and accepting an upfront fare suggested to them in the Grab superapp. It would not be possible to provide the upfront pricing our passengers are used to if we include the pickup effort and other potential fare elements, as the distance and time you would need to travel to pick passengers up varies from trip to trip.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">To ensure you earn fairly for your effort, the new earnings structure calculates driver-partner and passenger fares separately. We are unable to include a pickup effort component using the previous earnings structure as it uses the same calculation for both passenger and driver-partner fares.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will there still be a far pickup bonus with this improved driver-partner earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Your effort for a trip with far pickup distance and duration is included in the improved driver-partner earnings structure. If you are opted-in for the improved driver-partner earnings structure, there will be no far pickup bonus added separately.\\u00a0<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Service types that are not eligible for the improved driver-partner earnings structure are still eligible for a far pickup bonus.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between the far pickup bonus and this improved driver-partner earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><b>Existing far pickup bonus structure<\\\/b><span style=\\\"font-weight: 400;\\\"><br \\\/><\\\/span><span style=\\\"font-weight: 400;\\\">You are covered only for each minute of pickup after 5 minutes. <\\\/span><span style=\\\"font-weight: 400;\\\"><br \\\/><\\\/span><span style=\\\"font-weight: 400;\\\"><br \\\/><\\\/span><b>Improved driver-partner earnings structure <\\\/b><b><br \\\/><\\\/b><span style=\\\"font-weight: 400;\\\">You start earning the moment you receive a booking as all trips will be covered for pickup duration and distance.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I noticed I\\u2019m getting more than what the passenger paid, why is this so?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Under the improved earnings structure, your earnings and passenger fares will be calculated separately. This is because you\\u2019re being covered for the (long) pick-up distance and the time you put in to pick up the passenger for the trip.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How is this calculated for back-to-back bookings?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Pickup fare is calculated the moment you drop off your first passenger and head towards your next passenger\\u2019s pickup point. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the incentives that I am eligible for under the [trial] improved driver-partner earnings structure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">You will still be eligible for Bonus Cashback*<\\\/span><span style=\\\"font-weight: 400;\\\">. There will also be additional compensations for passenger no-shows, passenger late cancels and trip estimate adjustments.<\\\/span><\\\/p><p><i><span style=\\\"font-weight: 400;\\\">*based on driver-partner net earnings.<\\\/span><\\\/i><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"If I am from a city outside of the trial locations, can I still opt-in when I am in an eligible city, for example if I am on a multi-city booking?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">No, you will not be eligible for this [trial] <\\\/span><span style=\\\"font-weight: 400;\\\">improved driver-partner earnings structure. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"If I receive a multi-city booking from a city outside the trial locations, will the improved driver-partner earnings structure trial still apply?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Yes, it will still apply.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56b7732 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"56b7732\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#back\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-up\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Top<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f89a8 elementor-widget elementor-widget-spacer\" data-id=\"46f89a8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0a420c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0a420c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f734cc8\" data-id=\"f734cc8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d67533e tabfakta elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d67533e\" data-element_type=\"section\" id=\"fakta\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f299cdc\" data-id=\"f299cdc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a7735c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4a7735c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbfd913 elementor-widget elementor-widget-heading\" data-id=\"bbfd913\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Additional Passenger No-Show Compensation<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36a041d elementor-widget elementor-widget-spacer\" data-id=\"36a041d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb5677 elementor-widget elementor-widget-text-editor\" data-id=\"7fb5677\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We\u2019ve added a tiered passenger no-show fee that considers your effort heading towards a passenger pickup point before it\u2019s terminated via passenger no-show.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Currently,<\/span><\/p><ul><li><span style=\"font-weight: 400;\">you receive a flat fee paid by the passenger no matter how long or far you had to drive to the pickup location.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"> With the improved driver-partner earnings structure trial,<\/span><\/p><ul><li><b>you will receive a tiered reimbursement from Grab <\/b><span style=\"font-weight: 400;\">that takes into account your effort of driving to the pickup point &#8211; <\/span><b>in addition to<\/b><span style=\"font-weight: 400;\"> the flat fee*.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This new reimbursement for passenger no-shows will be calculated based on the time you\u2019ve spent on the road from the moment you receive the booking (or have completed a previous booking in the case of back-to-back jobs), until the time you arrive at the pickup point. You will also receive the existing flat fee after a 5-minute wait.<\/span><\/p><p><i>*amount varies depending on the service type.<\/i><\/p><p><span style=\"font-weight: 400;\">You are <\/span><b>only<\/b><span style=\"font-weight: 400;\"> eligible for the tiered payout once you have <\/span><b>waited 5 minutes and the passenger is a confirmed no show<\/b><span style=\"font-weight: 400;\">. <\/span><\/p><p><span style=\"font-weight: 400;\">Here is the new structure*.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3e07f elementor-widget elementor-widget-image\" data-id=\"8b3e07f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"953\" height=\"1178\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL.png\" class=\"attachment-full size-full wp-image-195709\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL.png 953w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-250x309.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-700x865.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-768x949.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-10x12.png 10w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-120x148.png 120w\" sizes=\"(max-width: 953px) 100vw, 953px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acb3cee elementor-widget elementor-widget-text-editor\" data-id=\"acb3cee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Example:<br \/><\/span><\/i><span style=\"font-weight: 400;\">A JustGrab driver-partner that drives 8 minutes to a passenger pickup point, and waits the required 5 minutes for the passenger not to show up will receive RM3 + RM4 = RM7<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RM3 flat fee paid out immediately<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RM4 tiered fee paid out every Tuesday<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91f07ba elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"91f07ba\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-347e208 elementor-widget elementor-widget-heading\" data-id=\"347e208\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Additional Passenger Late Cancellation Compensation<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7213516 elementor-widget elementor-widget-spacer\" data-id=\"7213516\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e635a80 elementor-widget elementor-widget-text-editor\" data-id=\"e635a80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We\u2019ve added a tiered passenger late cancellation compensation that covers you for the effort you\u2019ve taken on a booking before it\u2019s cancelled by the passenger. <\/span><\/p><p><span style=\"font-weight: 400;\">Currently,<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You receive no cancellation fee if the passenger cancels before 5 minutes, and<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A flat fee paid by the passenger no matter how long or far you drive to the pickup point after 5 minutes. <\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">With the improved driver-partner earnings structure, <\/span><b>you will receive a tiered reimbursement from Grab<\/b><span style=\"font-weight: 400;\"> for passenger cancellations that takes into account your effort <\/span><b>as well as the flat fee*. <\/b><\/p><p><span style=\"font-weight: 400;\">The improved reimbursement for late passenger cancellations will be calculated based on the time you\u2019ve spent on the road from the moment you receive the booking (or have completed a previous booking in the case of back-to-back jobs), until the time the passenger cancels. As per the current requirement, you need to be headed towards the pickup point to be eligible for the fee.<\/span><\/p><p><i>*amount varies depending on the service type.<\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cde4b2e elementor-widget elementor-widget-image\" data-id=\"cde4b2e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"953\" height=\"1203\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL.png\" class=\"attachment-full size-full wp-image-195708\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL.png 953w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-250x316.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-700x884.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-768x969.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-10x12.png 10w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-120x151.png 120w\" sizes=\"(max-width: 953px) 100vw, 953px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27feb37 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"27feb37\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc3b310 elementor-widget elementor-widget-spacer\" data-id=\"cc3b310\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e97a080 elementor-widget elementor-widget-heading\" data-id=\"e97a080\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7dfa09 elementor-widget elementor-widget-text-editor\" data-id=\"d7dfa09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Additional Passenger No-Show Compensation<\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3831d39 elementor-widget elementor-widget-toggle\" data-id=\"3831d39\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5891\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5891\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why are you adding a tiered component?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5891\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5891\"><p><span style=\"font-weight: 400;\">Currently, <\/span><\/p><ul><li><span style=\"font-weight: 400;\">you receive no cancellation fee if the passenger cancels before 5 minutes, and<\/span><\/li><li><span style=\"font-weight: 400;\">a flat fee paid by the passenger no matter how long or far you drive to pick up your passenger after 5 minutes.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">With the improved driver-partner earnings structure, <\/span><b>you will receive a tiered reimbursement from us <\/b><span style=\"font-weight: 400;\">for passenger no-shows that takes into account your effort heading towards the passenger pickup point &#8211; on top of the flat fee you currently receive.<\/span><\/p><p><span style=\"font-weight: 400;\">The new reimbursement for passenger no-shows will be calculated based on the time you\u2019ve spent on the road from the moment you receive the booking (or have completed a previous booking in the case of back-to-back jobs), until the time you arrive at the pickup point.\u00a0 You will also receive the existing flat fee after a 5-minute wait.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5892\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5892\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When will I receive the reimbursement for the increased passenger no show fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5892\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5892\"><p><span style=\"font-weight: 400;\">The flat fee will be paid out immediately as per usual. If you are eligible for the tiered passenger no-show fee,<\/span><span style=\"font-weight: 400;\">\u00a0you will receive it in your <strong>cash wallet every Tuesday<\/strong>. The top up will occur automatically and will cover all the eligible trips for the Monday to Sunday of the week before. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5893\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5893\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will the tiered component be calculated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5893\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5893\"><p><span style=\"font-weight: 400;\">You are eligible for the flat fee once you have waited at least 5 minutes at the pickup point. You will receive a tiered payout based on the time taken when heading towards the pickup point before your passenger no-shows. <\/span><\/p><p><i><span style=\"font-weight: 400;\">Example:\u00a0<br \/><\/span><\/i><span style=\"font-weight: 400;\">A JustGrab driver-partner that drives 8 minutes to a passenger pickup point, and waits the required 5 minutes for the passenger not to show up will receive RM3 + RM4 = RM7<\/span><i><span style=\"font-weight: 400;\"><br \/><\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RM3 flat fee paid out immediately<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RM4 tiered fee paid out every Tuesday<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5894\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5894\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the new compensation amount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5894\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5894\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-195709 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL.png\" alt=\"\" width=\"953\" height=\"1178\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL.png 953w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-250x309.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-700x865.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-768x949.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-10x12.png 10w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120215\/Pax-No-Show-ENG-FINAL-120x148.png 120w\" sizes=\"(max-width: 953px) 100vw, 953px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5895\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5895\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When does the minimum 5 minute waiting time condition start?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5895\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5895\"><p><span style=\"font-weight: 400\">The 5 minute waiting time starts when you click \u2018I\u2019ve arrived\u2019 once you\u2019ve reached the passenger pickup point.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5896\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5896\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will this be applicable for all service types?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5896\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5896\"><p><span style=\"font-weight: 400;\">This applies to all service types except:<\/span><\/p><ul><li>KLIA rides (Klang Valley only)<\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabShare<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabRent\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabTaxi<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabCar Exec<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-930cbe2 elementor-widget elementor-widget-spacer\" data-id=\"930cbe2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b73193f elementor-widget elementor-widget-text-editor\" data-id=\"b73193f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Additional Passenger Late Cancellation Compensation<\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6776cd3 elementor-widget elementor-widget-toggle\" data-id=\"6776cd3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1081\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1081\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will the increased late passenger cancellation fee work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1081\"><p><span style=\"font-weight: 400;\">Currently,<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">you receive no cancellation fee if the passenger cancels before 5 minutes, and<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">a flat fee paid by the passenger no matter how long or far you drive to pick up your passenger after 5 minutes. <\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">With the improved driver-partner earnings structure, you will receive <\/span><b>a tiered reimbursement from us<\/b><span style=\"font-weight: 400;\"> for passenger cancellations that takes into account your effort as well as the flat fee. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1082\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1082\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When will I receive the passenger late cancellation fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1082\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1082\"><p><span style=\"font-weight: 400;\">The flat fee will be paid out immediately as per usual. If you are eligible for the tiered passenger late cancel fee, you will receive it every Tuesday in your cash wallet. The top up will occur automatically and will cover all the eligible trips for the Monday to Sunday of the week before. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1083\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1083\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will the tiered component be calculated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1083\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1083\"><p><span style=\"font-weight: 400;\">You will receive a tiered payout based on the time taken when heading towards the pickup point before your passenger cancels. The tiered payout takes into account the flat fee unless the passenger cancels in less than 5 minutes. <\/span><\/p><p><i><span style=\"font-weight: 400;\">Example:<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">If a passenger cancels after <\/span><span style=\"font-weight: 400;\">8 minutes<\/span><span style=\"font-weight: 400;\">, A JustGrab driver-partner will receive RM3 + RM1 = RM4.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RM3 flat fee paid out immediately<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RM1 tiered fee paid out every Tuesday<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1084\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1084\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the new compensation amount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1084\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1084\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-195708 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL.png\" alt=\"\" width=\"953\" height=\"1203\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL.png 953w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-250x316.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-700x884.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-768x969.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-10x12.png 10w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/22120212\/Pax-Late-Cancel-ENG-FINAL-120x151.png 120w\" sizes=\"(max-width: 953px) 100vw, 953px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1085\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1085\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will this be applicable for all service types?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1085\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1085\"><p><span style=\"font-weight: 400;\">This applies to all service types except:<\/span><\/p><ul><li>KLIA rides (Klang Valley only)<\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabShare\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabRent<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabTaxi<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabCar Exec<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfb732 elementor-widget elementor-widget-spacer\" data-id=\"0cfb732\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b12ae elementor-align-right elementor-widget elementor-widget-button\" data-id=\"00b12ae\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#back\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-up\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Top<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-085d8a8 tabultimate elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"085d8a8\" data-element_type=\"section\" id=\"ultimate\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-789f716\" data-id=\"789f716\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0343e4 elementor-widget elementor-widget-spacer\" data-id=\"b0343e4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f82946 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7f82946\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8bbaf9 elementor-widget elementor-widget-heading\" data-id=\"a8bbaf9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Fast Cancel Feature<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f73517e elementor-widget elementor-widget-spacer\" data-id=\"f73517e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16b66df elementor-widget elementor-widget-text-editor\" data-id=\"16b66df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>For Klang Valley driver-partners; please refer <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/grb.to\/turbo\">here.<\/a><\/strong><\/span><\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a20ab8 elementor-widget elementor-widget-text-editor\" data-id=\"5a20ab8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"MsoNormal\">We&#8217;ve added the Fast Cancel Feature to allow driver-partners on the Improved Earnings Structure more flexibility to quickly cancel bookings that you are unable to fulfill at that moment!<\/p>\n<p><b>How do I cancel a booking with this new screen<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Simply click \u2018Cancel\u2019<\/span><\/li>\n<\/ul>\n<p><b>How do I accept a booking?<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By clicking \u2018Continue\u2019<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By taking no action<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-200094 size-full\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163006\/Interface.png\" alt=\"\" width=\"468\" height=\"874\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163006\/Interface.png 468w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163006\/Interface-250x467.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163006\/Interface-6x12.png 6w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/10\/24163006\/Interface-120x224.png 120w\" sizes=\"(max-width: 468px) 100vw, 468px\" \/><\/p>\n<p><\/p>\n<p><b>How will my cancellation rates be affected?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Canceling bookings with this feature <\/span><b>won&#8217;t <\/b><span style=\"font-weight: 400;\">affect your cancellation rates, but if you cancel after this screen, it <\/span><b>will <\/b><span style=\"font-weight: 400;\">impact your cancellation rate.&nbsp;<\/span><\/p>\n<p><b>By canceling early, Grab can quickly:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allocate another booking that might suit you better, and;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Find another driver-partner for the passenger <\/span>making the booking experience smoother for everyone.<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17e82ea elementor-widget elementor-widget-spacer\" data-id=\"17e82ea\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef620e3 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"ef620e3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#back\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-up\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Top<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-492a26b tabyakin elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"492a26b\" data-element_type=\"section\" id=\"yakin\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-149c081\" data-id=\"149c081\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b82d861 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b82d861\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-099af45 elementor-widget elementor-widget-heading\" data-id=\"099af45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Trip Estimate Adjustment<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc244d5 elementor-widget elementor-widget-spacer\" data-id=\"cc244d5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-617b277 elementor-widget elementor-widget-text-editor\" data-id=\"617b277\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"MsoNormal\">We acknowledge that our maps occasionally underestimate or overestimate when calculating your trip navigation.<br \/>With trip estimate adjustment, we will automatically review your trip estimations on a per-trip basis. For cases where:<\/p><ul style=\"margin-top: 0cm;\" type=\"disc\"><li data-stringify-indent=\"0\" data-stringify-border=\"0\">the average is an underestimation of your fares, we will deliver the payout into your cash wallet every Tuesday. You will receive a minimum weekly payout of RM5 if you qualify.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">the average is an overestimation of your fares, we will not be taking any action and your fares will not be deducted.<\/li><\/ul><p class=\"MsoNormal\">You will qualify for this adjustment when:<\/p><ul class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-stringify-type=\"unordered-list\" data-list-tree=\"true\" data-indent=\"0\" data-border=\"0\"><li data-stringify-indent=\"0\" data-stringify-border=\"0\">you have completed a minimum of 10 bookings a week and;<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">the underestimation of fares is at least RM5 over the week.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">you follow the route shown on the Grab Driver app.<\/li><\/ul><p>This payout is only applicable for trips completed with the improved driver-partner earnings structure.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33ff515 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"33ff515\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71dbfd0 elementor-widget elementor-widget-heading\" data-id=\"71dbfd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1be14f2 elementor-widget elementor-widget-toggle\" data-id=\"1be14f2\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2921\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2921\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will the trip estimate adjustment work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2921\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2921\"><p><span style=\"font-weight: 400;\">We acknowledge that our maps occasionally underestimate or overestimate when calculating your trip navigation.<\/span><\/p><p><span style=\"font-weight: 400;\">With trip estimate adjustment, we will automatically calculate the net overestimation and underestimation during your trips on a weekly basis for all driver-partners. For cases over the week where:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the average is an underestimation of your fares, we will deliver the payout into your cash wallet every Tuesday. You will receive a minimum payout of RM5.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the average is an overestimation of your fares, we will not be taking any action and your fares will not be deducted. <\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You will qualify for this adjustment when you have completed a minimum of 10 bookings a week and if the underestimation of fares is at least RM5. This payout is only applicable for trips completed with the improved driver-partner earnings structure. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2922\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2922\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When will I receive the trip estimate adjustment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2922\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2922\"><p><span style=\"font-weight: 400;\">If you are eligible for the trip estimate adjustment for all bookings Monday to Sunday in the previous week, you will receive it automatically in your cash wallet every Tuesday.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2923\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2923\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will this be applicable for all service types?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2923\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2923\"><p><span style=\"font-weight: 400;\">This applies to all transport service types except:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">KLIA rides (Klang Valley only)<\/span><\/li><li>GrabShare<\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabRent\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GrabTaxi<\/span><\/li><li><span style=\"font-weight: 400;\">GrabCar Exec<\/span><\/li><\/ul><center><a href=\"grabdriver:\/\/daxsandbox\/grabfrom%2fFullpageform%2F16223\"><img decoding=\"async\" style=\"max-width: 100%;\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2024\/08\/16140843\/ENG-Opt-In-Button-1.png\" \/><\/a><\/center><ul style=\"margin-top: 20px;\"><li aria-level=\"1\">It will take up to<strong> 24 hours<\/strong> for changes to reflect in your Grab driver app.<\/li><li aria-level=\"1\">You will be opting-in to the improved earnings structure for a <strong>minimum of 28 days.\u00a0<\/strong><\/li><li aria-level=\"1\">After 28 days, you may continue in the improved earnings structure without taking any action.<\/li><li>You will have three opportunities to opt-out, each <strong>after 28 days <\/strong>on the improved earnings structure.<\/li><li aria-level=\"1\">You can opt-in at any time.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135dfc2 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"135dfc2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#back\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-up\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Top<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7de65d tabyakin elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7de65d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62ee004\" data-id=\"62ee004\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b40c1c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b40c1c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbc1d6b\" data-id=\"cbc1d6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"BM After listening to your feedback, we\u2019re making many improvements to your fare and reimbursement structure so you get fairer earnings for your time and distance. We\u2019re adding pickup time and distance to the way we calculate your per trip earnings. Because you start earning the moment you head towards your pickup point, your trip [&hellip;]","protected":false},"author":1266,"featured_media":195556,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"grab20-full-width","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/pages\/174511"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/users\/1266"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/comments?post=174511"}],"version-history":[{"count":1676,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/pages\/174511\/revisions"}],"predecessor-version":[{"id":225770,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/pages\/174511\/revisions\/225770"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media\/195556"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/wp-json\/wp\/v2\/media?parent=174511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}