1. What is a Scheduled Ride?
Scheduled Ride is a booking made in advance by passengers (up to 7 days) that is available to be accepted manually via the Booking Planner section.

For this type of booking, you will receive a scheduling fee for every booking you accept (amount varies depending on service type).

2. What are the service types that are applicable for Scheduled Rides?
For now, Scheduled Rides will only be available for bookings to KLIA/KLIA2 (standard airport fares apply) on the following service types:

• JustGrab (To KLIA)
• GrabCar Plus (To KLIA)
• GrabCar 6-Seater (To KLIA)
• GrabCar Premium (To KLIA)
• GrabCarExec (To KLIA)

3. Is this trial programme available for all driver-partners?
No, the trial programme for Scheduled Rides is only available for driver-partners in Klang Valley.

Gentle reminder that you are required to have a valid e-hailing insurance. If you’ve opted for Grab Daily E-Hailing Insurance, make sure it is activated in order for you to view bookings on the Booking Planner.

4. I’m a driver-partner in Klang Valley. Will I be able to view all Scheduled Rides in the city?
You will be able to see Scheduled Rides with pick-up locations that are within 5KM of your current location.

If you do accept a Scheduled Ride and move away, you will still be able to see it under “My Bookings” in your app. If you don’t accept and move away, you will not be able to see the booking on your Booking Planner.

1. When can I start navigating to the scheduled pick-up location?
You can start navigating as early as you like. Go to the “My Bookings” tab in “Booking Planner”, select your Scheduled Ride, and click on the “Navigate” button.

2. How long in advance must I arrive at the pick-up location?
You are encouraged to arrive early before the scheduled pick-up time. Do note that you will be brought to the in-transit screen 30 minutes before the scheduled pick-up time of your scheduled ride. You must be online in order for this to happen.

IMPORTANT: If you are offline, you will be given a 5-minute grace period to go online. If not, we will start to allocate the job to another driver-partner.

💡 Tip: If you find you will need more than 30 minutes to arrive at the pick-up location, start navigating earlier.

3. What if I am still completing another job 30 minutes before the scheduled pick-up time?
If you are in the middle of completing another job, the Scheduled Ride will appear once the previous job completes, similar to the back-to-back job experience. However, please take note this might result in you being late to the pick-up location of your Scheduled Ride.

💡 Tip: Use MyDestination feature to help you get matched to jobs that are on the way to the pick-up location.

4. I will arrive late at the pick-up location. What should I do?
Please contact your passenger and update them on your estimated time of arrival (ETA) if you are arriving late at the pick-up location.

You will only be able to contact your passenger via GrabChat once the in-transit screen appears.

1. Will I be penalised if I cancel Scheduled Rides on Booking Planner before the in-transit screen appears in my app?
We will take action against driver-partners who cancel excessively. Make sure you review the booking details (pick-up date, location, & time) carefully to see if you can commit before accepting the booking.

2. Will my CR be affected if I cancel Scheduled Rides after the in-transit screen appears?
Yes. We will also take further action against driver-partners who cancel excessively.

3. Will my CR be affected if I cancel the Scheduled Ride upon arrival at the scheduled pick-up location?
Yes, if you cancel (without waiting for 5 minutes after the scheduled pick-up time or if you don’t cancel with the reason “Passenger No-Show”), your CR will be affected.

4. Can the passenger cancel the Scheduled Ride?
Yes, they can cancel up until the scheduled pick-up time. However, you will be compensated with a late cancellation fee if passengers cancel the Scheduled Ride after the in-transit screen appears on your app.

5. It is almost the scheduled pickup time but I can’t contact the passenger. What should I do?Please wait for the passenger for at least 5 minutes after scheduled pick-up time. If you still can’t contact the passenger, please cancel and choose the cancellation reason “Passenger No-Show”.

1. Will I receive additional fees with Scheduled Rides?
Yes, you will receive a scheduling fee (borne by the passengers). It is included in the fare. Scheduling fees vary depending on service type and are subject to change.

2. Will I be compensated if my passenger doesn’t show up 5 minutes after the scheduled time?
Yes, a no-show fee will be provided if your passengers don’t show up 5 minutes after the scheduled pick-up time (current cancellation fees apply).

3. I paid for toll/parking fee on the way to the pick-up location. Can I charge this on my passenger?
Extra cost BEFORE picking up passengers will be borne by driver-partners. Don’t worry, a scheduling fee is given to compensate driver-partners.

4. Will commission still apply to the scheduling fee?
As the fare is inclusive of the scheduling fee, 20% commission will still apply.