Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and private information.
Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected.
Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.
For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.
Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.
Your identity and personal information are protected across all communication channels - GrabChat, VOIP Calls, and Direct Calls (number masking).
Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind.
All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.
You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.
Instantly block a lost or misplaced GrabPay Card from within the Grab app.
GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.
Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners.
Make every trip worry-free by enabling audio recording during a ride. The recording will be encrypted and only reviewed should a safety incident arise.
Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’.
We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.
Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.
Driving for hours can be physically demanding, so if drivers have exceeded the recommended threshold of hours, timely reminders to get sufficient rest will be sent.
Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.
Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.
These policies help create a safer everyday for everyone.
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G-02 Ground Floor, Block A,
Axis Business Campus,
No 13A & 13B Jalan 225,
Section 51A, Petaling Jaya,
46100 Selangor.
Business Registration:
MyTeksi Sdn. Bhd. - 201101025619
GrabCar Sdn. Bhd. - 201401013360
1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period.
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.