Grab Buyer Protection

Grab Buyer Protection

Enjoy safer shopping when you pay online with Grab

Click. Buy. Assured.

Grab Buyer Protection offers you enhanced end-to-end protection for your everyday transaction needs. You can count on us, whenever and wherever. 

Grab Buyer Protection offers coverage to customers who purchase online from Grab merchants in events of:

1. Items not received
2. Item Significantly Not As Described
3. Unauthorised Transactions

The Grab Buyer Protection programme is a limited-time campaign that is applicable only to eligible purchases from participating merchants who accept online payments with GrabPay credits and Grab PayLater. 


How does it work?

Make a claim in just 4 easy steps

Step 1. Attempt to resolve issue directly with Merchant

If the resolution is unsatisfactory, please contact Grab within 14 days after the last correspondence from the Merchant.

Step 2. Provide all relevant documentation

We may require you to provide receipts, third party evaluations, written correspondences with the Merchant or other documents depending each case.

Step 3. Ship the item back

If you are filing a “Significantly Not as Described” claim, we may require you to ship the item back to the Merchant, Grab, or third party, at your expense.

Step 4. Hear from us within 5 business days

If your claim is successful, Grab will reimburse you for the full purchase of the item and original shipping costs. 

Extends to over 1,306 merchants…


You may claim for a refund under Grab Buyer Protection for your purchase from an online merchant using GrabPay Credits or PayLater by Grab for if the item you bought is not received, not as described, or damaged.


  • Item must be purchased from a participating online merchant that supports GrabPay Checkout using GrabPay credits or PayLater by Grab
  • You have attempted to resolve the dispute directly with the merchant
  • Buyer Protection dispute must be reported to Grab within 14 days from your attempted resolution with the merchant 

Please proceed to our help center, and our service representative will reach out to you as soon as possible. 

For a full list of eligibility requirements and exclusions of Grab Buyer Protection, please review our User Agreement.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.