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In an effort to ensure the safety of our driver-partners and passengers, Grab will be introducing a new rides policy effective September 14, 2021 to help keep those who rely on our platform healthy and safe.

NEW POLICY

Starting September 14, 2021 only driver-partners and passengers with the following MySejahtera statuses are allowed to use the E-hailing service:

Low Risk

Casual Contact (No Symptoms)

As a result, those who DO NOT have either of these MySejahtera statuses will be impacted the following way:

  • For passengers, this means that they will not be able book and take a ride on any of Grab’s E-hailing services (e.g. JustGrab).
  • For driver-partners, this means that they will not be able to do any E-hailing jobs on Grab’s platform.

⚠️ Important Notes:

  • COVID-19 Vaccination status is NOT part of this policy – people of any vaccination status (no dose, 1 dose or 2 dose) can still use our E-hailing service as long as they have the MySejahtera statuses mentioned above.
  • This is NOT a MKN SOP but a Grab policy.
  • We strongly encourage all our passengers and driver-partners to get vaccinated as this would further protect the safety of our platform and community.
 
NEW RIGHTS FOR DRIVER-PARTNERS & PASSENGERS
 
 
As we move to keep everyone safe on the platform, our goal is to encourage a sense of shared responsibility. Our driver-partners and passengers will not have the right to respond towards keeping each other safe and healthy.
 
Driver-Partners
 
  • You can now request passengers to show their MySejahtera status before proceeding with the ride.
  • If they have a status other than “Low Risk” or “Casual Contact (without symptoms)”, you have the right to not proceed with the ride and cancel.
  • If they are not registered on MySejahtera, you have the right to not proceed with the ride and cancel.
  • Similarly, you are also required to show the latest update of your MySejahtera status to your passengers upon request.

Passengers

  • You can now request driver-partners to show their latest MySejahtera status before proceeding with the ride.
  • If they have a status other than “Low Risk” or “Casual Contact (without symptoms)”, you have the right to not proceed with the ride and cancel.
  • If they are not registered on MySejahtera, you have the right to not proceed with the ride and cancel.
  • Similarly, you are also required to show your MySejahtera status to your driver-partner upon request.

You can either refer to the check-in screen or profile screen on MySejahtera for this purpose. Please ensure that the MySejahtera status is updated as of the date of your ride.

Check-in Screen (Old Version)

Check-in Screen (New Version)

Profile Screen

 

 

Grab DOES NOT grant the right to ask for the following information on the MySejahtera app from both passengers and driver-partners while using the platform:

  • Vaccination Status
  • IC or Passport details
  • Phone number
  • Any other piece of information besides the COVID-19 Risk Status

WHY ARE WE DOING THIS

We are continually working to help minimise risk of exposure of the Covid-19 virus and keep those who rely on our platform healthy and safe.

Risk statuses other than Low Risk and Casual Contact (without symptoms) consist of individuals who:

  • Show symptoms of Covid-19
  • Were in close contact to someone who tested positive for Covid-19
  • Tested positive for Covid-19
  • Are required to quarantine and should be self-isolating to curb the spread of the virus

Both driver-partners and passengers should not be put in situations in which they are in close contact with these higher risk individuals, nor should they be required to.

 

This move is not without precedent with both malls and PPVs also implementing similar standards. A commonality with E-hailing and those two examples are that:

 
  1. The exposure of an individual to others from different households is high.
  2. There are situations in which said exposure is in close proximity.

Frequently Asked Questions

Q: Can I be denied an E-hailing ride on Grab because of my vaccination status?

A: No, you cannot. As long as your risk status is Low Risk or Casual Contact (No Symptoms), you can take an E-hailing ride regardless of your vaccination status (i.e. not vaccinated, 1 dose and 2 dose).

 

Q: What should I do if the driver-partner I have been assigned on Grab is NOT Low Risk or Casual Contact (No Symptoms)?

A: You have the right to cancel your ride using the “Driver MySejahtera Status” cancellation reason and report this via the Help Centre. After that you can book another ride.

 

Q: Can I take a Grab ride if I am a Casual Contact (with symptoms) but have a negative Covid test?

A: Driver-partners have the right to deny you a ride on any of Grab’s E-hailing services as they are not in a position to verify the validity of the Covid test.

 

Q: Can I take a Grab ride if I am a Close Contact but have a negative Covid test?

A: Driver-partners have the right to deny you a ride on any of Grab’s E-hailing services as they are not in a position to verify the valdity of the Covid test. 

 

Q: Can I take a Grab ride if I am not registered on MySejahtera?

A: Driver-partners have the right to deny you a ride on any of Grab’s E-hailing services as they would not be able to verify your risk status without MySejahtera.

 

Q: Is this part of Majlis Keselamatan Negara’s SOP?

A: No, it is not. This is a Grab policy to keep those who rely on our platform healthy and safe. 

 

Q: Will any disciplinary action be taken on my account if I book a ride despite having a Risk Status on MySejahtera that Grab’s new policy does not allow?

A: Your account may be temporarily suspended if you are found to have done this.

Q: Will I be prohibited from doing E-hailing jobs on Grab because of my vaccination status?

A: Currently, there is no regulation preventing unvaccinated e-hailing drivers from driving. However, you are encouraged to take your vaccine as soon as possible to ensure the safety of yourself and those around you.

 

Q: What should I do if the passenger I have been assigned is NOT Low Risk or Casual Contact (No Symptoms)?

A: You have the right to cancel your ride using the “Passenger MySejahtera Status” cancellation reason. You will only be able to use this at the pick up point and your Cancellation Rate will not be affected.

 

Q: Can I do an E-hailing job if I am a Casual Contact (with symptoms) but have a negative Covid test?

A: No you cannot, as Grab or the passenger is not in a position to verify the validity of your Covid test.

 

Q: Can I do an E-hailing job if I am a Close Contact but have a negative Covid test?

A: No you cannot, as Grab or the passenger is not in a position to verify the validity of your Covid test.

 

Q: Can I do an E-hailing job if I am not registered on MySejahtera?

A: No you cannot, as Grab and the passenger would not be able  to verify your risk status without MySejahtera.

 

Q: Is this part of Majlis Keselamatan Negara’s SOP?

A: No, it is not. This is a Grab policy to  keep those who rely on our platform healthy and safe. 

 

Q: Will my Grab driver account be paused if I ferry a passenger that has a High Risk status on MySejahtera?

A: Your account will not be paused, however we will look at pausing your passenger’s account instead if there is sufficient proof that your passenger had a status on MySejahtera that our policy does not allow.

 

Q: Am I required to ask the passenger for their MySejahtera status?

A: You are recommended to ask your passenger for their MySejahtera status, to ensure the safety of yourself as well as the platform

 

Q: Will my Grab driver account be paused for not asking the passenger for their MySejahtera status?

A: No, it will not be. However we do recommend that you ask your passenger for their MySejahtera status, to ensure the safety of yourself as well as the platform.

 

Q: Will my account be paused if I complete a ride on E-hailing while having a Risk Status on MySejahtera that is not allowed by Grab’s new policy?

A: Your account may be temporarily paused if you are found to have done this.