{"id":24922,"date":"2017-11-11T22:30:25","date_gmt":"2017-11-11T14:30:25","guid":{"rendered":"https:\/\/www.grab.com\/my\/?p=24922"},"modified":"2023-11-08T17:01:24","modified_gmt":"2023-11-08T09:01:24","slug":"klia-queue-allocation-feature","status":"publish","type":"post","link":"https:\/\/www.grab.com\/my\/ms\/blog\/driver\/klia-queue-allocation-feature\/","title":{"rendered":"KLIA Queue Allocation Feature"},"content":{"rendered":"<p style=\"text-align: left;line-height: 1.15\"><span style=\"font-size: 10pt;color: #1155cc;text-decoration: underline\"><a style=\"color: inherit;text-decoration: inherit\" href=\"https:\/\/www.grab.com\/my\/blog\/driver\/ciri-klia-queue-allocation\/\">Tekan disini untuk terjemahan Bahasa Melayu<\/a><\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">In order to provide a seamless, transparent and safe experience to our driver-partners awaiting passengers at KLIA, we are introducing our new <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">KLIA Queue feature<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">This feature is activated <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">only <\/span><span style=\"font-size: 12pt;color: #666666\">if you wait for bookings at the designated locations, namely <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">KLIA Landside Operations,\u00a0<\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Charter Field Town, or\u00a0Mitsui Outlet Park*<\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">. <\/span><span style=\"font-size: 12pt;color: #666666\">This is in line with a regulatory requirement from the Ministry of Transport that requires all <\/span><span style=\"font-size: 12pt;color: #666666\">vehicles, including ride-hailing cars <\/span><span style=\"font-size: 12pt;color: #666666\">to <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">not wait<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0<\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">at roadsides <\/span><span style=\"font-size: 12pt;color: #666666\">near the Airport<\/span><span style=\"font-size: 12pt;color: #666666\">. <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"color: #666666;font-size: 12pt;font-weight: bold\">*[Effective 12 May 2020] Malaysia Airports Holdings Berhad requires the following changes for pick up at KLIA1:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Pick-up locations will now be at Level 3 (Door 2 &amp; 5) and Level 1 (Door 4).<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Driver-partner will have to use Touch&amp;Go card with minimum balance of RM20 to enter the pick-up location.<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Kindly note that RM10 charge will be imposed if you wait for more than 5 minutes in the area.<\/span><\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" title=\"Klia Queue Allocation Feature\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ICWkPFmDBRg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 14pt;color: #009d3b;font-weight: bold\">How does this feature work<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400\">We\u2019ve updated our <\/span><b>KLIA Queue interface<\/b><span style=\"font-weight: 400\"> to provide more details on your <\/span><b>queue position and wait time<\/b><span style=\"font-weight: 400\">!<\/span><\/p>\n<p><strong>1. Dedicated interface specifically for KLIA Queue jobs<\/strong><\/p>\n<p><span style=\"font-weight: 400\">You will no longer be notified through push notifications about your KLIA Queue details, instead you will be redirected to the new KLIA Queue interface on the Driver App.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"640\" class=\"size-full wp-image-180324 alignleft\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165634\/image-3.png\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165634\/image-3.png 360w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165634\/image-3-250x444.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165634\/image-3-7x12.png 7w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165634\/image-3-120x213.png 120w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-180325 alignnone\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165637\/image-4.png\" alt=\"\" width=\"360\" height=\"640\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165637\/image-4.png 720w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165637\/image-4-250x444.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165637\/image-4-700x1244.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165637\/image-4-7x12.png 7w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165637\/image-4-120x213.png 120w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/p>\n<p><strong>2.\u00a0 Clearer &amp; more accurate information in-app<\/strong><\/p>\n<p><span style=\"font-weight: 400\">The estimated waiting time and number of cars for each service type in the queue will be displayed and updated every 5 minutes on this new interface.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-180326\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5.png\" alt=\"\" width=\"351\" height=\"731\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5.png 752w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5-250x521.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5-700x1458.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5-738x1536.png 738w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5-6x12.png 6w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165640\/image-5-120x250.png 120w\" sizes=\"(max-width: 351px) 100vw, 351px\" \/><\/p>\n<p><span style=\"font-weight: 400\">\ud83d\udca1 <\/span><b>Pro Tip: <\/b><span style=\"font-weight: 400\">You can now check which service types have shorter waiting times and switch on or off your available service types directly from the KLIA Queue interface!<\/span><\/p>\n<p><strong>3. Toggle to leave the queue at any point<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Previously, you would have to be away from the waiting area for at least 20 minutes to be removed from the queue. Now, you are able to manually leave the queue from within the interface.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-180323\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165632\/image-2.png\" alt=\"\" width=\"358\" height=\"613\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165632\/image-2.png 752w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165632\/image-2-250x428.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165632\/image-2-700x1199.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165632\/image-2-7x12.png 7w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/08165632\/image-2-120x206.png 120w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Driver-partners who arrive at any of the designated wait areas will receive their queue numbers first, in comparison with driver partners who arrive later. See example below:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Example:<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\"> if 10 drivers with JustGrab switched on enter any of the designated wait areas, they will be in the queue for JustGrab: 1-10. If another driver-partner then enters the wait area with JustGrab switched on, he\/she will be in the same queue for JustGrab, with a different queue number e.g. 11-20<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Once you are at the top of the queue, you will receive the airport booking. P<\/span><span style=\"font-size: 12pt;color: #666666\">lease make your way to the passenger immediately after accepting a job<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0and <\/span><span style=\"font-size: 12pt;color: #666666\">remember to contact your passenger via GrabChat to inform them of your Expected Time of Arrival (ETA).<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\"><br \/>\n<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-size: 12pt;color: #666666;font-weight: bold\">IMPORTANT: <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Please be ready to receive jobs when your queue number is:<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">JustGrab GrabCar: 100 and below<br \/>\nAll other service types: 20 and below<\/span><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-weight: bold;font-size: 14pt;color: #009d3b\">KLIA Priority Queue<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"text-decoration: none;font-size: 12pt;color: #666666;font-weight: 400\">You will be placed into a shorter KLIA queue if you fulfill these criteria:<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><img decoding=\"async\" class=\"aligncenter\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2019\/12\/37361_6um6guqkiw.png\" \/><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 14pt;color: #009d3b;font-weight: bold\">Guaranteed Fare per KM (Economy services) <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">Effective 11 March 2019!\u00a0<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><img decoding=\"async\" class=\"aligncenter\" style=\"max-width: 100%\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2017\/11\/19102522\/klia-eng.png\" \/><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">For example:<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">\u00a0JustGrab GrabCar driver-partners will get a minimum guarantee of RM0.80 for every 1KM driven (after commission) to KLIA. Grab will top up the difference if the total fare per KM is below RM0.80<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Total Driving Distance to KLIA: 7<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">5KM<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">Total Fare: RM65 <\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Fare after Commission: (RM65 &#8211; 20%) =<\/span><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">\u00a0<\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">RM52<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Nett <\/span><span style=\"font-size: 12pt;color: #666666\">Fare per KM: RM52 \/ 75KM = RM0.69 per KM<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #666666\">TOP UP: <\/span><span style=\"font-weight: 400;font-size: 12pt;color: #666666;text-decoration: none\">(RM0.80 &#8211; RM0.69) x 75KM = RM8.25<\/span><\/p>\n<hr \/>\n<p style=\"text-align: left;line-height: 1.15\"><span style=\"text-decoration: none;font-weight: bold;font-size: 18pt;color: #009d3b\">FAQs<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;font-weight: bold\">Where are KLIA Landside Operations, Charter Field Town and Mitsui Outlet Park?<\/span><span style=\"font-size: 16pt;color: #009d3b;text-decoration: none;font-weight: 400\">\u00a0<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Please refer to the map below. <\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Driver-partners will only get KLIA airport jobs when they are in these areas (red):<\/span><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><img decoding=\"async\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2019\/07\/36435_9tbojw7-zk.png\" alt=\"\" \/><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><span style=\"font-weight: 400;text-decoration: none;font-size: 10pt;color: #666666\">Image 2: KLIA Queue operational areas<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Not sure how to get there? Just search \u2018<strong>Landside <\/strong><\/span><span style=\"font-size: 12pt;color: #666666\"><strong>Operations<\/strong>\u2019,<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">\u00a0\u2018<strong>Charter Field Town<\/strong>\u2019 or\u00a0\u2018<strong>Mitsui Outlet Park KLIA<\/strong>\u2019 on Waze.<\/span><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2017\/11\/11930_rt2r5jewge.png\" alt=\"\" width=\"400\" height=\"711\" \/><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><span style=\"font-weight: 400;text-decoration: none;font-size: 10pt;color: #666666\">Image 3: Location on Waze &#8211; Landside Operations <\/span><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2017\/12\/14654_gu_8auep15.png\" alt=\"\" width=\"400\" height=\"711\" \/><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><span style=\"font-weight: 400;text-decoration: none;font-size: 10pt;color: #666666\">Image 4: Location on Waze &#8211; Charter Field Town<\/span><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2019\/07\/36435_kizmdlaiuk.jpeg\" alt=\"\" width=\"400\" height=\"711\" \/><\/p>\n<p style=\"text-align: center;line-height: 1.15\"><span style=\"font-weight: 400;text-decoration: none;font-size: 10pt;color: #666666\">Image 5: Location on Waze &#8211; Mitsui Outlet Park KLIA<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Special reminders for <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Mitsui Outlet Park:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">As the parking subsidy redemption may take some time, we recommend you to move to Landside Operations once your queue position is &lt;100 to avoid passengers waiting for too long.<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">You will\u00a0<span style=\"font-size: 12pt;color: #666666;font-weight: bold\">NOT<\/span> be able to access GrabBenefits once you have received a job.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Special reminders for <\/span><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">KLIA Landside Operations:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Please park at the designated Grab zone only.<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Do not park in the designated ALM zone.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;line-height: 1.5\"><img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"max-width: 100%\" src=\"https:\/\/msmdraftbackup.files.wordpress.com\/2017\/11\/11930_ucgyanmeig.jpeg\" alt=\"\" width=\"800\" height=\"635\" \/><\/p>\n<p style=\"text-align: center;line-height: 1.5\"><span style=\"font-size: 10pt;color: #666666;text-decoration: italic\">Image 5: Designated Grab Zone <\/span><span style=\"font-size: 10pt;color: #666666;text-decoration: italic\">at Landside Operations<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;text-decoration: none;font-weight: bold\">Is this feature applicable to all service types?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">No<\/span><span style=\"font-size: 12pt;color: #666666\">.<\/span><span style=\"font-size: 12pt;color: #666666\"> it\u2019s only for JustGrab GrabCar, GrabCar Plus, Grabcar 6-seater, GrabCar Premium and GrabCar Exec (For Airport)<\/span><span style=\"font-size: 12pt;color: #666666\">.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;font-weight: bold\">How will driver-partners be informed of their queue position?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Once you\u2019re within Landside Operations, Charter Field Town or Mitsui Outlet Park, you will receive an in-app notification informing you of your queue ranking if you\u2019re online. After the first notification, you will be notified each time your ranking changes, up till the time you get a job.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;font-weight: bold\">What if I don\u2019t receive a notification on my queue position?<\/span><\/p>\n<p><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Please check that:<\/span><\/span><\/p>\n<ol start=\"1\">\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">You are within the KLIA wait areas.<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Your Grab app is online and available for jobs at all times.<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Your Location Services\/GPS is on for the Grab App (tip: leave your Wi-Fi on for a stronger GPS signal).<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Note: <\/span><\/span><em><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Please wait for a few minutes as this could be due to a lag in your mobile carrier.<\/span><\/em><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">Are the queues at Landside Operations, Charter Field Town and\u00a0Mitsui Outlet Park separated?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">No. The queue is combined. <\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">E.g. if 10 driver-partners with GC switched on enter Landside Operations, they may be in the queue for GC: 1-10. If another driver-partner then enters Charter Field Town or Mitsui Outlet Park with GC switched on, he\/she will be in the same queue for GC, with a different position number e.g. 11-20.<br \/>\n<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;text-decoration: none;font-weight: bold\">If I am in Landside Operations, can I move to Charter Field Town or\u00a0Mitsui Outlet Park without losing my queue number?<\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">Yes. Provided you move to Charter Field or\u00a0Mitsui Outlet Park WITHIN 15 minutes. <\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">We do not advise you to move from Charter Field Town or\u00a0Mitsui Outlet Park to Landside Operations as the time taken to do so could be more than 15 minutes. \u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;text-decoration: none;font-weight: bold\">Can I be pushed to the back of the queue?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: bold\">Yes.<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">\u00a0You will fall to the back of the queue for all service types if you:<\/span><\/p>\n<ol start=\"1\">\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">Cancel a job <\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">I<\/span><span style=\"font-size: 12pt;color: #666666\">gnore <\/span><span style=\"font-size: 12pt;color: #666666\">THREE bookings across all service types<\/span><span style=\"font-size: 12pt;color: #666666\">\u00a0(If you ignore ONE job, you will need to unlock your screen within 5 minutes. Otherwise you will be pushed to the back of the queue)<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">*Go offline\/ switch off \u2018availability for job\u2019 for more than 5 minutes<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">L<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">eave Landside Operations without any bookings and return after 5 minutes<\/span><\/li>\n<\/ol>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #009d3b;text-decoration: none;font-weight: bold\">What happens to my queue position if a passenger cancels on me?<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">If you have left the KLIA wait area to pick your passenger up and your passenger cancels on you, your <span style=\"font-size: 12pt;color: #666666;font-weight: bold\">previous queue position will be maintained <\/span>only if you return to any of the 3 designated waiting areas <span style=\"font-size: 12pt;color: #666666;font-weight: bold\">within 25 minutes<\/span>.<\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: bold;font-size: 12pt;color: #009d3b\">What happens if I switch on multiple service types? <\/span><\/p>\n<p style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666\">If <\/span><span style=\"font-size: 12pt;color: #666666\">you choose multiple service types (JustGrab GrabCar<\/span><span style=\"font-size: 12pt;color: #666666\">, GrabCar Plus, GrabCar 6-Seater, GrabCar Premium<\/span><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">), you will be put in multiple queues. You will be notified whenever the queue range changes for any of the service types. However please take note that: <\/span><\/p>\n<ul>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-weight: 400;text-decoration: none;font-size: 12pt;color: #666666\">If you cancel a job, your queue position will be pushed to the back for ALL service types activated.<\/span><\/li>\n<li style=\"text-align: left;line-height: 1.5\"><span style=\"font-size: 12pt;color: #666666;font-weight: 400;text-decoration: none\">If a passenger cancels on you, your queue position will be maintained on the top for the service type which got cancelled. However, your queue position will be pushed to the back for the other activated service types.<\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"Tekan disini untuk terjemahan Bahasa Melayu In order to provide a seamless, transparent and safe experience to our driver-partners awaiting passengers at KLIA, we are introducing our new KLIA Queue feature. This feature is activated only if you wait for bookings at the designated locations, namely KLIA Landside Operations,\u00a0Charter Field Town, or\u00a0Mitsui Outlet Park*. This [&hellip;]","protected":false},"author":423,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,3],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/posts\/24922"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/comments?post=24922"}],"version-history":[{"count":40,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/posts\/24922\/revisions"}],"predecessor-version":[{"id":179767,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/posts\/24922\/revisions\/179767"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/media?parent=24922"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/categories?post=24922"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/tags?post=24922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}