{"id":209791,"date":"2025-02-10T11:28:56","date_gmt":"2025-02-10T03:28:56","guid":{"rendered":"https:\/\/www.grab.com\/my\/?post_type=policy&#038;p=209791"},"modified":"2026-06-25T12:57:55","modified_gmt":"2026-06-25T04:57:55","slug":"grabpay-wallet-product-disclosure-sheet-risalah-pendedahan-produk-dompet-grabpay","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/my\/ms\/terms-policies\/grabpay-wallet-product-disclosure-sheet-risalah-pendedahan-produk-dompet-grabpay\/","title":{"rendered":"GrabPay Wallet Product Disclosure Sheet \/ Risalah Pendedahan Produk Dompet GrabPay"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"209791\" class=\"elementor elementor-209791\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99a1ae6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99a1ae6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-334f8d3\" data-id=\"334f8d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a190ec elementor-widget elementor-widget-heading\" data-id=\"7a190ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. What is GrabPay<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03d769 elementor-widget elementor-widget-text-editor\" data-id=\"a03d769\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The GrabPay Wallet is a mobile wallet within the Grab App that allows you to store prepaid electronic money (your \u2018balance\u2019) for seamless cashless payments. You can top up your balance using various methods to pay for goods and services effortlessly. This service is offered by GPay Network (M) Sdn. Bhd. (\u201cGPNM\u201d).<\/span><\/p><h1><span style=\"font-weight: 400;\">Key Features<\/span><\/h1><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer money to other GrabPay Wallet users <\/span><span style=\"font-weight: 400;\">(Premium Wallet Only.<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Pay for services within Grab ecosystem.<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Make in-store and online purchases at participating GrabPay and DuitNow QR merchants.<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Mobile prepaid and bill payments<\/span><\/li><\/ul><ul><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd0159d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd0159d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba0cc3e\" data-id=\"ba0cc3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01bcf6c elementor-widget elementor-widget-heading\" data-id=\"01bcf6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Know Your Obligations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e1e674 elementor-widget elementor-widget-text-editor\" data-id=\"4e1e674\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>\u00a0Secure Your PIN:\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must take all reasonable precautions to safeguard your 6 digit PIN\u00a0 and prevent unauthorized access to your mobile phone.\u00a0<\/span><\/li><\/ul><p><b>\u00a0Personal Use Only:\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may not permit third parties to use your account or transfer ownership.<\/span><\/li><\/ul><p><strong>\u00a0Wallet Limit:<\/strong><\/p><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">You cannot top up funds beyond the set Wallet limit.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><strong>\u00a0Lawful Usage:<\/strong>\u00a0<\/span><b><\/b><\/p><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">The account\u00a0 must not be used for illegal goods,\u00a0 services, or fraudulent activities. <\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b60606c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b60606c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e9c7f9\" data-id=\"6e9c7f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-304fe3b elementor-widget elementor-widget-heading\" data-id=\"304fe3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Fees and Charges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6723e96 elementor-widget elementor-widget-text-editor\" data-id=\"6723e96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The balance in your e-money account will not earn any interest or profit.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please refer to the below breakdown of the fees and charges:<\/span><\/li><\/ul><p><a href=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506.png\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-232218\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506.png\" alt=\"\" width=\"586\" height=\"371\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506.png 1405w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506-250x158.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506-700x443.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506-768x486.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506-18x12.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/8\/2026\/06\/25121525\/Screenshot-2026-06-25-121506-120x76.png 120w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76e8373 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76e8373\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a63932\" data-id=\"6a63932\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fcafd6 elementor-widget elementor-widget-heading\" data-id=\"8fcafd6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Know Your Risks<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a338a0f elementor-widget elementor-widget-text-editor\" data-id=\"a338a0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This section outlines the primary risks associated with using the GrabPay Wallet:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Liability for Losses: <\/b><span style=\"font-weight: 400;\">You will be liable for losses due to your failure to safeguard your e-money and your PIN.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer Negligence:<\/b><span style=\"font-weight: 400;\"> GPNM is <\/span><b>not liable for losses<\/b><span style=\"font-weight: 400;\"> arising from your error, such as\u00a0<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Inputting incorrect top-up amounts or recipient numbers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Keying in an incorrect recipient mobile number or transaction amount during a Person-to-Person (P2P) transfer.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Account Takeover:<\/b><span style=\"font-weight: 400;\">\u00a0 If your mobile phone is lost or stolen, there is a risk of unauthorized transactions. Call us immediately if you lose your e-money, and to activate the emergency switch without delay to prevent or limit further losses.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8216ca5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8216ca5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74cb0ee\" data-id=\"74cb0ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fc3e98 elementor-widget elementor-widget-heading\" data-id=\"7fc3e98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Other Key Terms<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02b7a8a elementor-widget elementor-widget-text-editor\" data-id=\"02b7a8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Refunds:<\/b><span style=\"font-weight: 400;\"> If a refund causes your balance to exceed BNM limits, the excess is\u00a0 reversed to your original top-up source within approximately 3 days.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Account Closure:<\/b><span style=\"font-weight: 400;\"> Liability for refunds is limited to account closure, wrongly charged amounts, or valid disputed transactions.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Overseas Usage:<\/b><span style=\"font-weight: 400;\"> Payments are generally restricted to the country of registration.<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68c2a78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68c2a78\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9feb326\" data-id=\"9feb326\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bcf7a6 elementor-widget elementor-widget-heading\" data-id=\"6bcf7a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Questions or Assistance?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f130b5e elementor-widget elementor-widget-text-editor\" data-id=\"f130b5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<hr \/><p><b><span style=\"font-weight: 400;\">\u00a0 If you have any questions or require assistance, you can:<\/span><\/b><\/p><p><b>\u00a0 Visit our Help Centre:<\/b> <a href=\"https:\/\/help.grab.com\/passenger\/en-my\/10000011-Finance[Insert\"><span style=\"font-weight: 400;\">https:\/\/help.grab.com\/passenger\/en-my\/10000011-Finance<\/span><\/a><br \/><b>\u00a0 Public Enquiries:<\/b> <a href=\"https:\/\/bnm.gov.my\/contact-us\/BNMLINK\"><span style=\"font-weight: 400;\">https:\/\/bnm.gov.my\/contact-us\/BNMLINK<\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14534cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14534cf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-307c962\" data-id=\"307c962\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da74644 elementor-widget elementor-widget-heading\" data-id=\"da74644\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer's Acknowledgement<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8226851 elementor-widget elementor-widget-text-editor\" data-id=\"8226851\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">By reading this PDS, I acknowledge that GPay Network (M) Sdn. Bhd. has made this PDS available to me via its website and\/or Application, and I confirm that I have read and understood the key information contained herein. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/policy\/209791"}],"collection":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":28,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/policy\/209791\/revisions"}],"predecessor-version":[{"id":232235,"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/policy\/209791\/revisions\/232235"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/my\/ms\/wp-json\/wp\/v2\/media?parent=209791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}