Grab Merchant Blog: The everything merchant guide.

Staying connected isn’t optional. It’s a must, and that’s why we’ve launched the Grab Merchant Blog. It’s one of the ways for us to share what has been going on, and what will be coming so that you can tap on opportunities that are right for your business at the right time. 

We’ll share:

Key insights from customers’ behaviour

Learnings from our merchant-partners collectively

Tips on how to improve customer satisfaction and sales

The latest and upcoming tools in the merchant app and reporting system

Updates on company policies

Check Spam folder:

You can place no-reply@grab.com under your safe sender’s list or indicate that it is Not Spam.

Contact details:

Update your email address and other details here.

This live chat feature is located at our Merchant Help Centre and the list of issues you can chat with us about are:

1. Request to cancel on-going food order

2. Need help updating menu on the app

3. Trouble logging in into the GrabMerchant app

4. Technical issues with the GrabMerchant app

The live chat is available:

11am – 6pm

Mon – Sun / Mon – Fri: depending on query type