How we’re supporting our merchant-partners through MCO 2.0

In 2020, we managed to face the challenges of the pandemic and new normal. But now as we are in another MCO, we’ve taken additional  steps to help you address some of your business’ and your customers’ needs during this difficult time.

Here are some of the initiatives we’re carrying out:

 

Get better cash flow with our reduced commission ceiling.

We understand that the current MCO can be tough for your business, especially if your business is a micro SME, so we have temporarily lowered our maximum commission to 25% for all GrabFood and GrabMart merchant-partners from 13 January to 4 March 2021.

Take self pick-up orders with zero commissions.

From 13 January to 4 March 2021, we have implemented zero commissions for all self pick-up orders your customers are making via the Grab app. This can help you reduce waiting and crowds in your restaurant, and encourage safe, cashless payments for takeaways.

Does your store have a Self Pick-Up option yet? If not, you can start offering Self Pick-Up by submitting your details here.

More support for ‘Local Heroes’.

Last year, our ‘Grab ❤ Local Heroes’ campaign increased sales for participating merchants by up to 43%. To support local food courts, pasars and small businesses through this difficult time, we’re bringing back our ‘Local Heroes’ campaign to provide them more visibility, awareness and promotions.

We’re constantly working on new campaigns to support all our merchant-partners. Click here to join marketing campaigns that are relevant to you.

Share your GrabFood store via social media.

As Malaysians stay at home, many consumers are spending more time on social media, where they can discover and browse new stores. Here’s how you can reach them via social media, email, Whatsapp or QR code with a link to order directly from your GrabFood store:

Attract more consumers with free delivery.

With more consumers ordering food online, we’re helping our merchant-partners attract more consumers with our Free Delivery campaign. This free delivery promo will apply to GrabFood and GrabMart stores within 1KM of each consumer.

 

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.