Grab Merchant Help Centre: Your go-to page for answers.

So, you’re finally ready to be a Grab Merchant-Partner, but you don’t know where to start. 

Or perhaps you already have your store in the app, and need help with updating your menu. Or maybe you’re now ready to join our marketing campaigns to take your business further.

These are urgent questions because in business, timing is everything. That’s why we are constantly thinking of ways to get answers to you, fast.

Your questions matter

We’re committed to helping you navigate the new way of growing your business with us. 

There are 2 easy ways for you to get your answers: 

Grab Merchant Help Centre page: FAQ, How-tos, and e-Forms

The Help Centre is a self-serve page dedicated to all your merchant-partner needs. Most of the questions you’ll have about Sign Up, Marketing Campaign, Merchant App, Account Management, Menu, Order and Payment Management are all here and regularly updated.

Grab Merchant Tip: Save this link in your mobile phone for easy reference.

But what if you can’t find the answer in the Help Centre page, and prefer to speak to someone directly?

Get Instant Assistance on Live Chat

Connect with us directly on the live chat whenever you need help with:

  1. Request to cancel on-going food order (11:00 AM – 8:00 PM, Monday-Sunday)
  2. Need help updating menu on the app (11:00 AM to 6:00 PM, Monday to Friday)
  3. Device related issues (11:00 AM to 6:00 PM, Monday to Friday)
  4. Report an issue with the GrabMerchant App (11:00 AM to 6:00 PM, Monday to Friday)
  5. Report an issue regarding a delivery partner (07:00 AM to 01:00 AM daily)
  6. Any other issues not covered above (7:00 AM to 1:00 AM daily)

Whether you decide to look up the Grab Merchant Help Centre, or reach out via the Live Chat, Grab is committed to ensuring that you get all the answers and assistance you need.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.