Grab Merchant Help Centre: Your go-to page for answers.

So, you’re finally ready to be a Grab Merchant-Partner, but you don’t know where to start. 

Or perhaps you already have your store in the app, and need help with updating your menu. Or maybe you’re now ready to join our marketing campaigns to take your business further.

These are urgent questions because in business, timing is everything. That’s why we are constantly thinking of ways to get answers to you, fast.

Your questions matter

We’re committed to helping you navigate the new way of growing your business with us. 

There are 2 easy ways for you to get your answers: 

Grab Merchant Help Centre page: FAQ, How-tos, and e-Forms

The Help Centre is a self-serve page dedicated to all your merchant-partner needs. Most of the questions you’ll have about Sign Up, Marketing Campaign, Merchant App, Account Management, Menu, Order and Payment Management are all here and regularly updated.

Grab Merchant Tip: Save this link in your mobile phone for easy reference.

But what if you can’t find the answer in the Help Centre page, and prefer to speak to someone directly?

Get Instant Assistance on Live Chat

Connect with us directly on the live chat whenever you need help with:

  1. Request to cancel on-going food order (11:00 AM – 8:00 PM, Monday-Sunday)
  2. Need help updating menu on the app (11:00 AM to 6:00 PM, Monday to Friday)
  3. Device related issues (11:00 AM to 6:00 PM, Monday to Friday)
  4. Report an issue with the GrabMerchant App (11:00 AM to 6:00 PM, Monday to Friday)
  5. Report an issue regarding a delivery partner (07:00 AM to 01:00 AM daily)
  6. Any other issues not covered above (7:00 AM to 1:00 AM daily)

Whether you decide to look up the Grab Merchant Help Centre, or reach out via the Live Chat, Grab is committed to ensuring that you get all the answers and assistance you need.