Understanding merchant radius on GrabFood

We understand that during these uncertain times, many GrabFood merchant-partners are relying more on delivery services to keep going. With this in mind, Grab is constantly evaluating how we can maximize fulfillment and sales for our merchant-partners. Therefore, we would be testing a slightly different automated system from time to time. Rest assured that we are committed to doing our best to support you and your business on our platform.

Staying visible to your customers

The starting base for delivery service radius is 7km to 10km from your outlet’s location. This radius is calculated using estimated driving distances and may vary from the distance shown in the app.

So, why is it that some restaurants appear, and some don’t within the same radius? This service radius range applies during most times, except in the following situations:

Why does the system adjust the radius? 

In instances where there is lower likelihood of orders being assigned to a delivery-partner, there may be a gradual reduction in service radius in affected areas. This is to avoid disappointing consumerswith longer than usual wait times, or for the food you prepare to become cold and affect its quality. The service radius will be gradually restored to the base service radius as our delivery fleet recovers.  

We always strive to provide merchant-partners with the maximum possible service radius. However, this depends on a range of factors: 

1. Size of our delivery fleet in an area

2. Time spent by delivery-partners waiting for each order 

3. Ability of delivery-partners to deliver each order within a reasonable time

Here’s how you can help to influence the general base radius.
4 tips on reducing delivery-partners’ wait time

1. Monitor the GrabFood tablet to ensure no orders are missed

2. Ensure that notification settings are at an optimal level

3. Optimise your meal preparation time to prevent any delays 

4. Ensure that meals are packed and passed to our delivery-partners efficiently

Cause for pause

GrabFood DOES NOT selectively pause or turn off any merchant-partners’ availability in situations where there is a shortage of delivery-partners.

Pauses can happen due to backlog

Questions? Please refer to our FAQ here.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.