In instances where there is lower likelihood of orders being assigned to a delivery-partner, there may be a gradual reduction in service radius in affected areas. This is to avoid disappointing customers with longer than usual wait times, or for the food you prepare to become cold and affect its quality. The service radius will be gradually restored to the base service radius as our delivery fleet recovers.
We always strive to provide merchant-partners with the maximum possible service radius. However, this depends on a range of factors:
1. Size of our delivery fleet in an area
2. Time spent by delivery-partners waiting for each order
3. Ability of delivery-partners to deliver each order within a reasonable time