We’re helping you stay empowered as we move on from 2020

2020 was a tough year for all of us, with frontline workers and small local businesses especially affected. But even with all the challenges that took place, we managed to band together as Malaysians and support each other throughout the year.

Much like other businesses, we were also impacted by the changes, and we took action to meet the needs of our consumers and partners during the MCO while keeping them safe. We helped thousands of micro SMEs transition online with GrabFood, GrabMart, GrabExpress and GrabPay so that they can continue to serve their consumers’ needs in the new normal.

Some of the key initiatives that we launched to improve our merchant-partners’ visibility include:

We also collaborated with government agencies on the following:

ePenjana and SMO encouraged customers to go cashless or shop online, which helped our merchant partners reduce their risks with contactless payment.

Alongside these initiatives, we introduced new tools to empower our merchant partners as they grow their businesses online.

Manage your online store, your way.

We have revamped our merchant platform so that you have more convenience as you operate your online store. 

As a GrabFood merchant-partner, you can now do the following:

Update your menu

Add new dishes and promotions yourself.

Edit your orders

Resolve out-of-stock and other issues more easily.

Get personalised menu insights

Plan better menus and optimise your inventory.

Find out more about these features here.

Get all the info you need with our merchant resource portals.

Our Grab Merchant Blog and Grab Merchant Academy help business owners learn and grow.

Check out our Grab Merchant Blog and the Grab Merchant Academy today.

Stay up-to-date with community sessions and webinars.

We started our merchant community sessions and webinars so that we can connect with you more easily while sharing tips and updates on our latest features. These sessions are also a good opportunity for you to connect with your fellow merchants.

Our first webinar was in September 2020, where we covered ways to grow in the new normal. Find out more about it here.

We’re always working to help you get the best Grab merchant experience, whether you are new to Grab or have been with us for some time. Stay tuned for more of these sessions in the new year!

Attract customers to your physical store.

As a GrabPay merchant, our new Merchant Nearby feature helps consumers that are nearby to discover your store more easily. During the MCO, consumers can also use this feature to find nearby stores to order takeaway from.

Learn more about this feature here, along with other benefits that the Grab ecosystem can offer you.

Together, we’ve made it through a challenging year. But our efforts do not stop here. Although 2021 has started out on a tough note, we’re committed to continue helping your businesses grow in the digital economy, and we look forward to bringing you even better support in this new year.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.